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3-21-3 Shibuya, Shibuya 150-0002 Tokyo Prefecture
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Traveller (232)
Room & Suite (63)
Dining (21)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#12 of 36 in Shibuya
Location
Cleanliness
Service
Value
This stylishly designed hotel is part of Shibuya Stream, a large complex with excellent transit access that includes a direct connection to Shibuya Station. The public area on the fourth floor is a casual space integrated with the lobby lounge and the Torrent restaurant. Floors nine through thirteen offer stylish, functional guest rooms with contemporary decor based on a “vintage modern” concept.
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Property amenities
Parking
Free internet
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
24-hour security
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Shuttle bus service
Baggage storage
Currency exchange
Non-smoking hotel
24-hour check-in
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Safe
Clothes rack
Kitchenette
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Japanese
135Reviews15Q+A8Room tips
Traveller rating
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Popular mentions
Josgreet1 wrote a review 2 May
Tokyo, Japan101 contributions78 helpful votes
This hotel is located in the relatively new stream building in Shibuya with many eateries and shops around. Entrance may be a bit difficult to find when you first come and cars need to enter through the basement. Hotel rooms are decent size for Japan with a small couch and beds are comfortable. When you stay in front the view from the room is magnificent. Downside is that in spite of the doubleglazed windows you can hear a lot of streetwnoises. So I wouldn’t recommend this place for light sleepers.
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Date of stay: February 2022Trip type: Travelled
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Response from 毛利 貴子, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded 4 days ago
Dear Josgreet1, We would like to thank you for visiting Shibuya Stream Excel Hotel Tokyu and for taking time out of your precious time to write a review. Thank you very much for your valuable feedback. We have immediately shared it with our staff. We will continue to strive to provide high quality service to all of our guests.  We look forward to your continued patronage. Should we have the opportunity to do so again, our entire staff will strive to provide services that meet your expectations. We look forward to welcoming you again.
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Mark C wrote a review Feb 2020
1 contribution1 helpful vote
The hotel is in a good location and the building is new. However, the rooms are small for what you pay for and the curtains are bad, so if you are a light sleeper, you will be woken up early Also, the hotel is above a shopping/restaurant complex, which closes at 11 pm. Which means that if you stay up past that time, you will have a hard time getting to your room! I had a verbal confrontation with the security guards late at night because I was just trying to get into my hotel room and they would not let me! Will never stay here again...
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Date of stay: January 2020
Value
Rooms
Service
1 Helpful vote
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Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded 29 Jul 2020
Dear Mr./Ms. markcoolio123 Thank you very much for staying at the Shibuya Stream Excel Hotel Tokyu and for taking the time to write a review. We are very sorry for causing displeasure due to our poor service. As a hotel that offers comfort and hospitality, we have no excuse for the criticisms you have made and very much regret not providing you with satisfactory service. We have shared your comments with the supervisor on duty. We have accepted your views with sincerity and shall strive to improve our service posthaste. May we be so bold as to ask for your continued patronage? We hope to serve you again soon. Sincerely yours,
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boomer810 wrote a review Feb 2020
Naperville, Illinois7 contributions21 helpful votes
Reviews for Hotels need to be based on the type or let's say CLASS the hotel qualifies as. This Hotel is a 3 Star "Type ( Class?)" of Hotel , where as the Four Seasons, Waldorf etc., are 5 Star Type/Class of Hotels. People give a Holiday In Express 5 Stars and then the Waldorf Astoria gets a 5 Star.. um what the heck? Shibuya Stream Excel Hotel Tokyu.. I give this 3 Star Class Hotel a 4 star review. • Pros. Location is great, Staff is accommodating, Room was clean, Bed/Pillows were great, the Concept of Amenities available on each floor is cool. One floor is the Kitchen/Food Meister has microwave, rice cooker and other similar, another floor is the Clothes (?) Meister- has pants iron, ironing boards, shoe polisher etc., another has ice, etc . Very nice looking hotel lobby and halls. • Cons. Our room was TINY! #1320 and we paid for the upgrade! -Tiny Room Fridge is really just to keep things 'cool' not cold. - TV 98% Japanese stations (Other Japan Hotels have ample English channels). - The Breakfast included was a BIG WASTE of time and money.... you choose from one of 4 choices which are each small portions.... i.e, french toast is 1/2 piece of bread cut in half again and 1/2 piece of bacon, watered down tomato juice, very few choices at their so called buffer area. - HARD TO FIND..this hotel is very hard to find... the address you give to a taxi driver is a huge building and area and this hotel is floors 9-13 and their lobby on the 4th floor.
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Date of stay: February 2020
Rooms
Location
Service
2 Helpful votes
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Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded 29 Jul 2020
Dear Mr./Ms. boomer810 Thank you for staying at the Shibuya Stream Excel Hotel Tokyu. We would be greatly appreciated to write such a generous and richly detailed account of your experience. However, we would like to apologize profusely on the inconveniences that were caused during your stay. This is definitely not the level of service that we will want to extend to our guests and we would like to apologize once again and to ensure your comfortable experience here next time, we will improve your feedback as soon as possible. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
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traveladdictjkt wrote a review Jan 2020
Jakarta, Indonesia63 contributions27 helpful votes
+1
Pros : - location is prima ! Next to the brand new mall (Shibuya Stream) and lots of Shibuya’s many ‘attractions’ (food, shopping, Shibuya crossing, Hachiko statue, etc). - Hotel is relatively new. - Room : super clean and cozy. Great amenities. - Bedsets (pillow, duvet, sheets) : one of the best beds & pillows we have ever slept in. Wanted to buy the pillow, but they don’t sell it :( - Breakfast : very good, Japanese style with modern touch, very satisfying. - Torrent Restaurant : great New Year’s eve dinner ! Desserts are fabulous. - Robot ‘hotel attendant’ : very amusing and efficient ! It replaces human for doing small & easy tasks. - Taxi service to the nearest sister hotel (Cerulean Tower Tokyu Hotel) to reach airport bus was great. Super convenient & super clean taxi ! Cons : - Room size : moderately small, but still acceptable, considering this is Tokyo.
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Date of stay: January 2020Trip type: Travelled
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Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded 29 Jul 2020
Dear Mr./Ms. traveladdictjkt Thank you very much for staying at the Shibuya Stream Excel Hotel Tokyu and for taking the time to write a review. We are delighted to read that you had a relaxing stay. Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent. We look forward to your continued patronage and to serving you again soon. Sincerely yours,
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Will R wrote a review Jan 2020
Sydney, Australia1 contribution
Had 7 nights here after skiing, location is superb and fitout is great but the beds are the worst we’ve ever experienced. It was like sleeping on a concrete slab, my wife and I woke every morning feeling stiff and extremely sore, to the point we’ve booked in our chiropractor when we got home! The couch in the main lobby was more comfortable. We asked about the beds on our first night and there was an attitude of don’t care and there is no solution. Also weirdly, there is no towel rails in the bathrooms. If you need a softer bed then I can not recommend this hotel - shame as it has so potential
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Date of stay: January 2020Trip type: Travelled
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Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded 29 Jul 2020
Dear Mr./Ms. willr583 Thank you very much for staying at the Shibuya Stream Excel Hotel Tokyu and for taking the time to write a review. We are very sorry for causing displeasure due to our poor service. As a hotel that offers comfort and hospitality, we have no excuse for the criticisms you have made and very much regret not providing you with satisfactory service. We have shared your comments with the supervisor on duty. We have accepted your views with sincerity and shall strive to improve our service posthaste. May we be so bold as to ask for your continued patronage? We hope to serve you again soon. Sincerely yours,
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PRICE RANGE
US$96 - US$147 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoShibuyaShibuya / Harajuku / Ebisu
NUMBER OF ROOMS
177
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Frequently Asked Questions about Shibuya Stream Excel Hotel Tokyu
Which popular attractions are close to Shibuya Stream Excel Hotel Tokyu?
Nearby attractions include Kurand Sake Market (Shibuya izakaya) (0.5 km), Shibuya Crossing (0.3 km), and CÉ LA VI Tokyo Club Lounge (0.3 km).
What are some of the property amenities at Shibuya Stream Excel Hotel Tokyu?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Shibuya Stream Excel Hotel Tokyu?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Shibuya Stream Excel Hotel Tokyu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shibuya Stream Excel Hotel Tokyu?
Yes, parking is available to guests.
What are some restaurants close to Shibuya Stream Excel Hotel Tokyu?
Conveniently located restaurants include star star, Hakushu - Kobe Teppanyaki, and Ichiran, Shibuya.
Are there opportunities to exercise at Shibuya Stream Excel Hotel Tokyu?
Yes, guests have access to a fitness centre during their stay.
Does Shibuya Stream Excel Hotel Tokyu have an airport shuttle?
Yes, Shibuya Stream Excel Hotel Tokyu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shibuya Stream Excel Hotel Tokyu have airport transportation?
Yes, Shibuya Stream Excel Hotel Tokyu offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shibuya Stream Excel Hotel Tokyu located near the city centre?
Yes, it is 0.3 km away from the centre of Shibuya.
Are any cleaning services offered at Shibuya Stream Excel Hotel Tokyu?
Yes, dry cleaning and laundry service are offered to guests.