APA Hotel & Resort Nishishinjuku Gochome-eki Tower
3-14-1 Hommachi, Shibuya 151-0071 Tokyo Prefecture
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Updated 21/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Updated 21/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 36 hotels in Shibuya
Location
Cleanliness
Service
Value
Set in Tokyo, APA Hotel & Resort Nishishinjuku-Gochome-Eki Tower offers free WiFi. 2.2 km from Meiji Jingu Shrine, the property is also 2.5 km away from Shinjuku Gyoen National Garden. The accommodation provides a 24-hour front desk. At the hotel, all rooms are equipped with a desk, a flat-screen TV and a private bathroom. The units will provide guests with a fridge. A buffet or American breakfast is available every morning at the property. The restaurant at APA Hotel & Resort Nishishinjuku specialises in Western cuisine. The accommodation offers a seasonal outdoor pool. NHK Studio Park is 3 km from APA Hotel & Resort Nishishinjuku-Gochome-Eki Tower. Tokyo Haneda International Airport is 17 km away.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Children Activities (Kid / Family Friendly)
Spa
Baggage storage
24-hour front desk
Wifi
Hot bath
Outdoor pool
Breakfast available
Complimentary Instant Coffee
Vending machine
Massage
Open-air bath
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Clothes rack
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Japanese
Location
Full view
91Great for walkers
Grade: 91 out of 100
140Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
3-14-1 Hommachi, Shibuya 151-0071 Tokyo Prefecture
Name/address in local language
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203Reviews24Q+A12Room tips
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+1
The hotel was fine. The room and bathroom was really small (as you would expect in Japan). Good Points - Hotel was close to subway / Swimming pool & lounge on the 11th floor, although small, was good for an hour on relatively warm afternoons / Bar was an Irish pub with the meals very good / McDonalds about a five minute walk. / Fairly quiet. Bad Points - Thought I'd bought breakfast but on first morning, realised I hadn't / Check in at 3pm was a bit negative (I'd flown almost 14 hours and got to the hotel at 12pm the following morning). Went to lunch but still really negative.
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Date of stay: February 2020
Value
Location
Service
Room Tip: I was on the back which ensured it was really quiet.
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3 Helpful votes
Helpful
Response from TrailBlazer810097, フロント オフィス マネージャー at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 7 Apr 2020
Thank you very much for staying at APA Hotel & Resort <Nishi Shinjuku 5-chome Station Tower> This hotel is a business-style hotel,so the rooms are not too big,but close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya. You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway. Check-in time is 3pm. if you want to check-in early,you need to pay 1000 JPY per hour. Maekawa
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Location - 1 stop away from shinjuku. Less busy part of town. Restaurants- quite a few choices on the same street including access to family mart and Lawson across the hotel Rooms - Basic but small rooms. Good for 1 person. Seems to be the standard in Japan. Pillows were odd, like cardboard stuck together, good thing I had a travel pillow! Bathrooms- Very clean! Check-in - automated and easy Over-all: will definitely stay again!
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Date of stay: December 2019Trip type: Travelled with family
1 Helpful vote
Helpful
Response from TrailBlazer810097, Clerk at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 12 Feb 2020
Thank you for staying at our hotel. Thanks for rating. I'm sorry, pillows are also available. If you wish to exchange, please contact the front desk. looking forward to seeing you coming again. Clerk Shintake
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A very busy hotel with 18 floors and only 4 lifts and no stairs. Around checkout time we waited 6 times for the lift and every time the door opened it was packed to the brim full of people. With the coronavirus a serious threat forcing that amount of strangers in a lift together for a 10am check out time is irresponsible. The same thing happened the night before it was the exact same thing waiting 10-15 mins for the lift. Ridiculous. Rooms were tiny as was the bathroom. On the plus side the TV was big and there was a nice view from the window. The male staff members were very nice, polite and accommodating.
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from TrailBlazer810097, Clerk at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 12 Feb 2020
Thank you for staying at our hotel. Sorry for not being able to provide a satisfactory service. We will try to improve your feedback. looking forward to seeing you coming again. Clerk Shintake
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We stayed for several days and had a great experience with this hotel. The staff was very accommodating with holding our luggage on arrival and departure. The rooms were very clean and cleaned every day. Water pressure is excellent and hot. Room was quiet--I never heard any noise from other guests. The bed is very comfortable. However, the room is very very small. It was a challenge to move around with the luggage on the first day, but you get into a routine that works. You will not get any AC during the winter. If the room is hot, then we just turned off the HVAC with the unit on the bed and opened the window till the room cooled down. After that, it was great.
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Date of stay: January 2020
Value
Service
Sleep Quality
Helpful
Response from TrailBlazer810097, フロント 伴 at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 29 Jan 2020
Thank you for staying with us. We are happy to hear your experience in our hotel. The rooms are very compact so that guests can reach everything staying in one place. Your opinion is very important for us. Thank you very much. We hope we can see you again! Front desk Ban
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Well I have stayed at a lot of hotels around the world but this hotel room was the smallest by far but I believe it was to Japanese standards, The room was well equiped and very clean and modern but super small. Passing each other in the room was very friendly!! The other thing we found strange were the pillows which were firm but only about 5cm or 2 inches deep which made for a restless night, The other strange feature was that there is heating only and no Cooling AC although the room has a strange box which acts as a fan, If the room is hot then you open the window. Staff were helpful but could not speak English so all communication was done with the aid of a PC If you are looking for just a place to stay well this is fine but if you require some room to move then this is not for you…
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Date of stay: January 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from TrailBlazer810097, Clerk Kase at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 27 Jan 2020
Thank you for staying at APA Hotel & Resort <Nishi Shinjuku Gochome Station Tower>. As you mentioned, the rooms are designed to be environmentally friendly and compact, and are designed to increase the efficiency of work on the bed. . On the other hand, I was very sorry that it made me feel uncomfortable when dealing with customers. Also, I am sorry for the inconvenience when it comes to pillows. We will continue to work on improving the service, so we look forward to your coming again. Thank you very much for submitting your valuable opinions while you are busy.
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I arrived at 7am on an overnight flight from Hong kong hoping they could check me in asap. They told me at 12, so I left for breakfast and for a walk in the area because the lobby doesn't even have a socket where you can charge your phone or computer. Not even a trush can. At 12 they told me if I wanted an "early check in" ( what??? early check in???, is 12pm!!! ) I had to pay 3000Y, about 26€. I told that girl the front desk guy in the morning didn't mention they will charge me, just that my room would be ready at 12pm. That girl, Ms. Hongo, treated me like a piece of xxx: she just say PAY. Not even an explanation or anything, I told her I wanted to talk to the manager because of her behaviour, no maners to treat a customer, she said the manager wasm't available. I told her to leave a message to the manager because I wanted to talk to him about her. The manager never contacted me. I left the bext day paying, no chance to complain and neither Ms. Hongo or her manager care at all. I will never go back to that Hotel chain in my life!…
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Date of stay: January 2020Trip type: Travelled on business
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from TrailBlazer810097, マネージャー at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 27 Jan 2020
Thank you for staying with us. At first we apologize our behavior, sorry about that. We should be more polite and do good customer service to guests. Also we apologize that we did not mention about extra charge for early check in. Check in time is usually from 3:00pm, and it takes ￥1,000 per hour before 3:00pm. The earliest check in time is 12:00. We hope you enjoyed your trip in Tokyo. Clerk Oyake
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Let me begin by saying I'm not one of those travelers who expects huge "American style" accommodations in other countries. I read the other reviews and expected the rooms to be small, but nothing could prepare me for what I got! This was nothing less than bait-and-switch since the photos on their site are NOTHING like the actual rooms. First of all, the hotel is filled with millennials and thanks to the paper-thin walls, you have the pleasure of hearing them yell in the hallways and come into their rooms, slamming doors, drunk at all hours thanks to the "pub" on the first floor. This made me feel like I was staying in a youth hostel or frat house. When I first got into my room, I realized nothing was plugged in (an effort to save on the cost of electricity). This was my first clue that when it comes to saving a penny, this hotel will do it! After plugging in my temperature control, I turned up the thermostat to warm the freezing cold room but little happened. I went to the desk and asked if my heater was broken. I was then told that all of the rooms in the hotel are kept at the same temperature controlled at the front desk! You can not change the temperature of your own room! It's cold during the day (the bathroom has no heat at all and a direct vent to the outside which makes it downright freezing) and it's HOT at night. I actually slept with the window open in January in order to sleep - however, then you get to put up with the street noise. Also, everything you've turned on, including your air purifying system will turn off as soon as you remove your key and leave your room, so each time you enter the room, you have to turn everything on again. The room itself is tiny and the bathroom is minuscule! There are no dressers or drawers of any kind - and the "closet" consists of two pegs hanging on the wall with four broken hangers on them. There is an "ice engine" only on the 2nd floor, but no ice bucket in the room. The bed was so old it literally slanted on one side so badly I had to sleep against the wall to prevent falling out during the night and the pillows are 2 inches thick and hard as rocks. They offer "English breakfast" for 15,000 yen IF you pay in advance - if you don't it's more expensive. Their idea of English breakfast is a hot dog bar and chicken nuggets. They also offer scrambled eggs the consistency of thin soup. Perhaps the worst part of the experience was the "housekeeping". There were short, black hairs on my pillow when I checked in. I shook off the pillow and used the other one assuming they would be changed in the morning. The following day I noticed that none of the bedding was changed. That night I purposely left a small lipstick stain on one of the pillows to see if it would get changed the next day. The next day after housekeeping finished my room, I looked at the pillow. They actually turned the pillowcase inside out and reused it! The final insult came when I asked the front desk to call a taxi for the following morning and was told they had already used up their quota of taxi calls and refused to call one! Four days later on the final morning, I asked again for the desk to call a cab and was told there would be a 5000 yen charge to make the call. I ended up hailing a cab from the street. The bottom line is this hotel is a reasonable price for Tokyo, but you get bargain basement treatment, service, accommodations and you'll get nickeled and dimed at every turn. Truly the worst hotel I have ever stayed in anywhere.…
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Date of stay: January 2020
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
Response from TrailBlazer810097, お客様担当マネージャー at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 8 Jan 2020
Thank you very much for staying at APA Hotel & Resort <Nishi Shinjuku 5-chome Station Tower> This hotel is a business-style hotel,so the rooms are not too big,but close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya. You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway. We try to help the guest, Certainly the pillow is thin,but It is made considering the burden on the head.If you want to get another soft pillow, please ask staff when we have another soft pillow,we can give you the one. But sometimes everything borrowed by other guest. And taxi also sometimes fully booked because many people book a taxi. But you can get a taxi easy on the street. and if you want to book a taxi,you need to pay 420JPY to taxi driver. This hotels breakfast is no Japanese foods. The cost is 1500JPY. This hotel cleaning system is every four days change all sheets. If you want change all everyday,please tell the stuff. We have a free Spa in this hotel. This SPA will give you healing when you tierd. If you have a chance coming to Japan,please use APA again. Maekawa
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My partner, family and friends (6 in total) stayed here on our last night in Tokyo. It wasnt as central in Shinju-ku as our previous stay, but I enjoyed being away from the city center. SPA: * I did not use the spa, but I do want to mention that these are gender separated and have rules posted near the entrance. * One of the rules is to not have any tattoos. The spa/bath is meant to be nude, so there is really no hiding. Please do not be disrespectful of Japanese culture and the rules to this hotel. Location: * Right across the street from the subway * 7/11 across the street * Cute coffee shop half a block down * Fair amount of diverse restaurants within a five block radius Hotel: * Elegant entrance * Tablet based checkin/out (Very easy to use and offers multiple languages) and supported by staff * Complimentary bottled sweet coffee for check-in * Strict check-in time (hard to check in earlier) * English speaking staff ** Room ** Very small, but that is by design. The room fit one full size bed (fitting from wall to wall) and a mounted TV. ** Rooms were small enough that the service was unable to clean one of our rooms due to 3 weeks of travel luggage (no compliant here, just giving you an idea of room size) ** Bathroom is small. If you are over 6ft, my guess is your knees would touch the bathroom door when you sit on the toilet ** Shower has good (hot) water pressure Amenities: * Bathroom amenities were great! Down to a comb, hair ties, toothbrush and toothpaste, shower cap etc * 24/hr Coin Operated laundry on the second floor (decently priced) * Pub downstairs with an English Breakfast (didnt visit) * Room TV has a custom home screen to help navigate. You can change to various languages. Movie selection is eh and didnt find much on-air channels. * Room TV also gives an idea of the wait time/occupancy capacity of the Baths (Spa) and allows you to extend your checkout (per hour)…
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Date of stay: December 2019
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from TrailBlazer810097, お客様担当マネージャー at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 18 Dec 2019
Thank you very much for staying at APA Hotel & Resort <Nishi Shinjuku 5-chome Station Tower> This hotel is close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya.You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway. In addition,We have a free Spa in this hotel. This SPA will give you healing when you tiered. We have wide range of amenities, Wi-Fi.All TVs are over 50 inches in size, and you can check the congestion of the public bath from the TV screen in the room. Also, if you can purchase a VOD card for 1000 yen, you can watch all the movies and variety you have prepared. From the end of November 2019, we have also introduced mirroring that can connect a smartphone screen to a TV screen. From July to September, you can also use the pool that is attached to the hotel, so please come again if you have a chance. The hotel also offers high-rise city view rooms for an additional 1000 yen. If you want a higher floor, please reserve a room with a city view. Reception Maekawa
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MY wife and I spent 4 nights here. The room was clean and new. A few things we didnt like was that there is a pub downstairs, so its always pretty chaotic down stairs, the pillows are terrible!!!! I read this before I went on reviews and thought those people were just complainers, THEY ARE NOT COMPLAINERS! I did not mind location, but it is about 30 min walk to the JR station, my wife and I like to walk so it was not bad, but if you do not like to walk, this spot is not for you.
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Date of stay: November 2019
2 Helpful votes
Helpful
Response from TrailBlazer810097, フロント at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 16 Dec 2019
Thank you very much for staying at APA Hotel & Resort <Nishi Shinjuku 5-chome Station Tower> This hotel is close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya.You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway. If you ask the staff about the pillows, we can also prepare larger pillows if we are in stock. If you have a chance coming to Japan,please use APA again. Clerk Ando
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LOCATION it’s very convenient, when you exit at a2 you see the hotel diagonally across. lots of convenient stores, restaurants and local japanese pharmacy (tomods). it’s located in the toei oedo (pink line) nishi shinjuku GOCHOME (which is a different station from nishi shinjuku). while it is just across the subway i find it annoying i had to switch trains to major stations i.e. shibuya, ginza, tokyo station. ONSEN i love onsens. the onsen area is quite spacious. there is an indoor and outdoor onsen. i don’t see the point of going to the outdoor onsen if snow isn’t falling as there is no view to see. ROOM small, which was expected. bed was raised up so you can put stuff under. AIRCONDITIONING my sister asked for ac and they said they couldn’t do anything as it’s heater time. CHECK IN AND STAFF we arrived around 2pm and went through the process of check-in without getting the rooms. my sister and bro in law arrived earlier and got their luggages and room key. when it was my time a trainee was helping me and i had to re-check-in. we were asked to type data (built in tablet like computer which kept on typing each letters twice that made it annoying) which took forever. to be fair it was a trainee and she was gracious. but i echo the sentiments of the reviewers that the staff are inefficient and not that hospitable. the key they gave us couldn’t unlock the door and my other sister asked them to come up as we were very tired and was late at night. they said we had to go down.…
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Date of stay: November 2019
1 Helpful vote
Helpful
Response from TrailBlazer810097, お客様担当マネージャー at APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Responded 29 Nov 2019
Thank you very much for staying at APA Hotel & Resort <Nishi Shinjuku 5-chome Station Tower> This hotel is close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya.You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway. In addition,We have a free Spa in this hotel. This SPA will give you healing when you tiered. Now,air condition is only heat during winter. If you lost card key or forget inside room,we need to check the name.so the gust need to come down to reception. If you have a chance coming to Japan,please use APA again. Front Maekawa
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PRICE RANGE
US$734 - US$744 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoShibuyaShinjuku
NUMBER OF ROOMS
710
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Claim Your Listing Frequently Asked Questions about APA Hotel & Resort Nishishinjuku Gochome-eki Tower
Which popular attractions are close to APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Nearby attractions include Kumano Shrine (0.4 km), Takara Dairokuten (0.2 km), and Shinjuku Central Park Biotope (0.4 km).
What are some of the property amenities at APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Yes, secured parking is available to guests.
What are some restaurants close to APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Conveniently located restaurants include Sushi Bar Junta, Indian Restaurant Khana, and Fungo Dining.
Are there opportunities to exercise at APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to APA Hotel & Resort Nishishinjuku Gochome-eki Tower?
Many travellers enjoy visiting Tokyo Central Railway Station (7.4 km), Nezu Shrine (7.7 km), and Sengaku-ji Temple (7.4 km).
Is APA Hotel & Resort Nishishinjuku Gochome-eki Tower accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.