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Hotel JAL City Haneda Tokyo

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4-11 Haneda Asahicho, Ota 144-0042 Tokyo Prefecture
3 people are viewing this hotel
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Traveller (534)
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Panoramas (5)
Room & Suite (383)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#1 of 65 hotels in Ota
Location
Cleanliness
Service
Value
Travellers' Choice
●The all rooms innovated on February 2014! ! The free shuttle bus between Haneda Airport and the hotel service on going. The pick-up in each Domestic Terminal 1, Terminal 2, International Terminal! ! (Please check the bus timetable for details.) ●Free Wi-Fi all rooms and lobby equipped. Wi-Fi enhancement completion of construction on July 2014! Wi-Fi is now easier connection throughout the hotel! ! ●The breakfast starts from 4:00A.M. early-morning!! We prepare a buffet in 1F restaurant SORA Even early departure can eat breakfast well!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Coffee shop
Free airport transportation
Massage
24-hour security
Baggage storage
24-hour check-in
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Currency exchange
Newspaper
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air purifier
Air conditioning
Safe
Clothes rack
Refrigerator
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Japanese
2027Reviews39Q+A36Room tips

Reviews
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pat wrote a review Apr 2022
North Carolina1 contribution1 helpful vote
The room was perfectly adequate and clean and quiet; the staff were friendly; the location close to Haneda airport was another plus. So, why am I writing this review full of platitudes? Because I just had a bad breakfast experience where the only option was a so-called ‘American breakfast’ which was basically what we would get at home in our local diner. About the only healthy item was the symbolic branch of broccoli and I guess the coffee was reasonably healthy. Forget about the hotel’s promotion of a great breakfast experience with a choice of ‘western’ or ‘Japanese’. By all means enjoy the ambience but if I were you I’d give the breakfast option a miss.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 20 Apr 2022
Thank you for staying at Hotel JAL City Haneda Tokyo. And we appreciate for giving us your precious feedback. We apologize for not being able to choose Japanese or Western food. Hope you will visit and stay our hotel again. Thank you again for staying with us. Hotel JAL City Haneda Tokyo Front reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avogue wrote a review Sep 2021
London, United Kingdom81 contributions53 helpful votes
+1
I have been in two hotels now in Japan where the attention to detail has been well below average. This hotel was one of them and I stayed in this during my quarantine period. The hotel room I stayed in was quite old and worn. Not a problem for me as long as it is clean. Surfaces as far as I can tell were clean. But walls were stained, bottom of bed was stained, dust in corners, edges, light bulbs, sprinklers and vents. Leads me to wonder how clean it actually is if they’ve not paid attention to these details? Especially during covid times you want to feel comfortable. My remote control was also dirty around the buttons. I did not bother switching the TV on. The staff are really friendly and most can speak a bit of English. I cannot fault them. The room just lets this place down. I didn’t think it was that cheap either for it to miss these corners.
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Date of stay: September 2021Trip type: Travelled solo
Room Tip: You can get here on a free quarantine coach from terminal 3 on 1st floor Haneda airport.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 6 Sep 2021
Dear Mr./Ms. Avogue Thank you for using "Hotel JAL City Haneda Tokyo". We would also like to thank you for taking your precious time to post comments regarding your use. We will take your opinions seriously and will make every effort to prevent the recurrence by strictly alerting house keepers regarding inadequate cleaning. As an on-site staff member, I will make a petition to the people involved in hotel management regarding the deterioration of guest rooms over time, and plead to realize the customer's desired room as soon as possible. As a supplement, the renovation of the guest rooms will be delayed from the original schedule due to the Covid-19 pandemic, but we plan to do it one by one. Currently, there are only some floors, but some rooms have been renovated. Please feel free to contact us for more information on the renovated guest rooms. Thank you very much. We look forward to seeing you again Mr./Ms. Avogue. Hotel JAL City Haneda Tokyo Accommodation Division Chief Daijiro Aoki
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kazuhiro wrote a review Aug 2021
Nagoya, Japan1 contribution
Although the room is not so spacious however all the facilities are equipped with in good balance and really comfortable. In addition, all the staffs are really professional and full of hospitality. I really enjoyed the stay there. I will chose this hotel again when I have another chance. 部屋はそれほど広くはありませんが、すべての設備がバランスよく整っており、とても快適です。 また、スタッフ一同、プロフェッショナルでおもてなしに溢れています。 本当に楽しかったです。 また機会があればまたこのホテルを選びます。
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Date of stay: August 2021
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 9 Aug 2021
この度は、ホテルJALシティ羽田 東京へご宿泊いただき誠にありがとうございます。 また、貴重なお時間を頂きまして口コミ投稿ありがとうございます。 このような温かいお言葉を頂きスタッフ一同大変嬉しく存じます。 これからもサービスの向上に努めてまいりますので、今後ともご愛顧いただければ幸いでございます。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。 ホテルJALシティ羽田 東京 宿泊課 前田
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Explorer57955738512 wrote a review Jan 2021
1 contribution
リモート会議のため,早めにチェックイン(午後1時)したかったが,型どおりに断られたので,ホテルの外のクロネコヤマトオフィス近くのパンやさんの屋外スペースで寒さに震えながらの会議をしたあと,羽田に行き,PCR検査を受けて駅近くのドラッグストアで買い物しました.立地はとても良く,特に何か荷物を別送したい人には便利かと思います.駅は羽田行きの出口がホテルに近くて荷物がある程度あってもごろごろ持っていける状況ですが,羽田から蒲田向けは階段を上り下りしなくてはなりませんが,エレベーターはあります.A basic hotel, convenient for your transit. There are UPS and EMS drop offices nearby, so it is convenient location if you want to send something to abroad before your departure. Hotel room is average, tiny size (I selected single room) , but not bad. I cannot comment anything about their services because of Covid-19, it is not ordinary condition for staying. If your luggage is not so big, use train for HND international terminals (2 and 3). The last moment shopping is also possible, Turuha drug store is located near by the train station Anamori-Inari (Keihin express line), 1min walk from the hotel. Three convenience stores are there on the way from hotel to the train station.
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Date of stay: January 2021
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 16 Jan 2021
この度はホテルJALシティ羽田 東京にご宿泊頂き誠にありがとうございます。 お時間を割きご意見をお寄せいただきました事重ねて御礼申し上げます。 しかしながらチェックインの際、お客様にご不快の念をおかけしてしまい申し上げございませんでした。 お客様の立場になってのサービスや、ご提案を出来るようサービスの向上に努めて参りますので これからもよろしくお引立てくださいますようお願い申し上げます。 この度は貴重なご意見をありがとうございました。 フロント 杉山
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SARAGUEV wrote a review Oct 2020
Leon, Mexico587 contributions204 helpful votes
+1
Date: October 23rd Type if travel: solo pre- flight Room: 1109 Booked: Double twin room (see details) This property looks very nice from outside but rooms are old, stained and small even for Japanese standards. Room: Booked a twin room, was assigned a double bed room . Be careful when you check in. It was night and I was so tired that didn't want to make a fuss about it. But later regretted the decision of not complaining. Compared to other hotels it doesn't provide complimentary water. In every floor there's a vending machine that charges ¥170 vs ¥100 in nearby convenience stores. Refrain of visit this hotel if you are traveling with more than one bag. There's no place for two or more big pieces. The furniture in the room are old and not well kept. The paper of my wall was evidently tearing, the cover of my bed was stained, and painting of the only chair of the room was fading. I have been in many hotels in Japan and in this area and there are better options around the airport. At a normal price the rate they charge doesn't justify this lack of care. .
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 30 Oct 2020
Thank you for staying at Hotel JAL City Haneda Tokyo. We sincerely apologize for making you uncomfortable because of our carelessness. To provide comfortable room and , we will continue doing our best. We would share your comment with our staff and other related department, and improve our service and room for guests’ satisfaction. We apologize or our poor service, again. Thank you for your precious advice. We hope you will visit and stay with us again. Front Sasano
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kenji4861 wrote a review Oct 2020
San Jose, California423 contributions92 helpful votes
+1
すばらしいへやでした。羽田につぎのひいくとかならおすすめです。インターネットの調子と壁がもう少し太ければ5です Got stuck at Haneda airport so I quickly booked a stay here. I know you're in a rush so let me get to the point PROS * Free shuttle to/from airport. Drivers are VERY nice * Even if you miss the shuttle, it's about a 5 min walk from the train station * Rooms are comfortable, slightly bigger than APA business hotels. * Room I got was newly remodeled so I was impressed * Front desk was professional and nice * Lawson / Family Mart / 7-Eleven all across the street * Sukiya open 24 hours (yoshinoya of Japan) right across the street * Room is equipped with a USB charger, washlet, your usual newer business hotel room. * TV is large and has Youtube / Netflix CONS * Internet is iffy. It just took some time to connect (took about 10 mins, happened at night and morning). Once connected, you're running at 30-50mbps. * Walls are thin! I was watching TV and the guy next to me knocked on the wall to keep it down. * Nothing nearby. But there is a train station
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 10 Oct 2020
Thank you so much for staying with us and your fantastic coments! We are really happy to hear that and you had a nice time at our hotel. We will continue to concentrate on improving our hotel more in the future. We are really looking forward to seeing you again! Mae Kimoto, Front Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fiftysomethingmale wrote a review Sep 2020
Tokyo, Japan472 contributions812 helpful votes
I’ve spent a few nights next door (West Wing) but first time here. One Harmony is worth joining before booking (a lot of perks for nothing). Check-in was smooth. Room facing the airport. (see pic) Clean. Didn’t have breakfast. Shuttle bus to the airport every 30 mins. Satisfied.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from JAL City Haneda Tokyo, Guest Services / Front Office at Hotel JAL City Haneda Tokyo
Responded 21 Sep 2020
Thank you so much for your lovely coments and staying with us! We are really happy if we could provide satisfying service to you. We will make further efforts in providing better service. We are really looking foward to seeing you next time! Best Regards, Mae Kimoto, Front Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Otto B wrote a review Apr 2020
Waterloo, Belgium2163 contributions282 helpful votes
We stayed at this hotel over night for our flight the following morning. Staff was very friendly at Check-In and Check-Out. Room was clean, but as most of the time in Japan fairly small ... but cozy !!
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Date of stay: May 2019
Value
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Room Tip: The higher up the better!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from SAIGA KONATSU, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo
Responded 10 Apr 2020
Thank you for staying Hotel JAL City Haneda Tokyo. You have opportunity that using Haneda airport in the future, Please stay at Hotel JAL City Haneda Tokyo again. Thank you for cooperate in your review. We look forward to meeting you again. Front Reception MAEDA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter wrote a review Feb 2020
Hartlepool, United Kingdom616 contributions406 helpful votes
I spent 2 nights here , quick check in , room very comfortable decent shower, bed just right, good Wi-Fi, the shuttle bus very convenient, I had an early flight , breakfast starts at 4.30am which was great. If you are flying from Haneda this is a great place to stay.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ISHIKAWA KAZUMASA, 支配人 at Hotel JAL City Haneda Tokyo
Responded 19 Feb 2020
Thank you so much for your lovely coments and staying with us! We are really happy if we could provide satisfying service to you. We will make further efforts in providing better service. We are really looking foward to seeing you next time! Sakura Sugita Front Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
atl808 wrote a review Feb 2020
1 contribution1 helpful vote
I booked this hotel because of the free hotel shuttle back and forth to Haneda Airport. There really is no free hotel shuttle. I arrived MNL - HND around 8pm. The shuttle does not begin until 10pm. The shuttle begins again at 4:30am until 11:30 am. If you need transport between Haneda and JAL City Hotel at any other times, you are out of luck. I used the Uber app for transportation to / from the airport. Also, I need a late check-out time because my flight the next day was not until 7pm. Late check out charge is 2000 yen per hours. Very expensive. However, I was very thankful to have a place to stay overnight.
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Date of stay: February 2020
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JALCITYWESTWING, Chief Receptionist at Hotel JAL City Haneda Tokyo
Responded 10 Feb 2020
Dear elgixr1, Thank you for your stay and candid opinions. With regard to free airport bus, They surely start from International Terminal at:10:30 PM as you mentioned. However, if you had moved to Donestic terminal 1 or 2 by free loop bus ,you would have got on it. We aplologize for the lack of explanation. We all look forward to welcoming you again.. Yours faithfully, Toshiyuki Shirai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$57 - US$91 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jal city haneda tokyo hotel
LOCATION
JapanKantoTokyo PrefectureTokyoOtaHaneda / Kamata / Shinagawa / Kamata / Haneda
NUMBER OF ROOMS
308
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Frequently Asked Questions about Hotel JAL City Haneda Tokyo
Which popular attractions are close to Hotel JAL City Haneda Tokyo?
Nearby attractions include Anamori Inari Shrine (0.2 km), Fox Statue Konchan (0.2 km), and Luxury Flight Haneda Honten (0.3 km).
What are some of the property amenities at Hotel JAL City Haneda Tokyo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and airport transportation.
Which room amenities are available at Hotel JAL City Haneda Tokyo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel JAL City Haneda Tokyo?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Hotel JAL City Haneda Tokyo?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Hotel JAL City Haneda Tokyo?
Conveniently located restaurants include Swan Cafe & Bakery Chrono Gate, Chuka Soba Sato, and Sukiya Kanpachi Hanedaten.
Does Hotel JAL City Haneda Tokyo have an airport shuttle?
Yes, Hotel JAL City Haneda Tokyo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel JAL City Haneda Tokyo have airport transportation?
Yes, Hotel JAL City Haneda Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel JAL City Haneda Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel JAL City Haneda Tokyo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel JAL City Haneda Tokyo?
Many travellers enjoy visiting Kawasaki Daishi Heiken-ji Temple (2.5 km), Irugi Shrine (7.8 km), and Suzugamori Keijo-ato (4.6 km).