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Four Seasons Hotel Tokyo at Marunouchi

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Traveller (621)
Room & Suite (271)
Dining (61)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“train station”(104 reviews)
“two queen beds”(9 reviews)
“narita express”(53 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from Four Seasons Hotel Tokyo at Marunouchi
Special Offer: Advance Purchase Offer
Hotel packages
Contact Info
Hotel website
Name/address in local language
Offers from Four Seasons Hotel Tokyo at Marunouchi
Special Offer: Advance Purchase Offer
Hotel packages
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See all
Nearby Hotels
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Reviews (1,110)
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867 results
Traveller rating
722
98
32
7
8
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LanguageEnglish
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722
98
32
7
8
Show reviews that mention
All reviewstrain stationtwo queen bedsnarita expresssmall hotelone bedroom suitemeet and greetsmall lobbyimperial palaceboutique hotellevel of serviceginza districtconcierge stafffloor to ceiling windowsfish marketrooms are largepark hyattsuperb location
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1 - 5 of 867 reviews
Reviewed 4 days ago

Stayed here as a first stop on my first trip to Tokyo. We chose this location based on convenience to Tokyo Station and were pleased with our choice. All of the staff that we encountered were extremely helpful and genuinely warm and friendly. Although the...More

2  Thank Karen R
Response from FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at MarunouchiResponded 3 days ago

Dear Karen R sama, Thank you for your recent stay with us and taking time to share your comments on TripAdvisor. I am happy to know that you had a great stay with us and you found our Tokyo Station greeting and sending service helpful....More

Reviewed 1 week ago

Let me start by saying that the staff of this hotel were wonderful. The shortcoming, is the hotel's location. The view out of window was of the train tracks which were busy from early morning to late at night. Food service was less than satisfactory....More

Thank MnBlizzard
Response from FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at MarunouchiResponded 6 days ago

Dear MnBlizzard sama, Thank you for your recent stay with us and taking time to post your feedback on TripAdvisor. I am very sorry that we were not able to meet or exceed your expectations in terms of location and facilities. I am quite disappointed...More

Reviewed 2 weeks ago

The hotel was pristine and the service was excellent. Specifically, Taka was incredibly helpful and made the experience seamless (he even walked us to the train to the airport)! Would stay here again in a heartbeat, best location and service at a hotel I can...More

Review collected in partnership with Four Seasons
1  Thank Ryan M
Response from FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at MarunouchiResponded 6 days ago

Dear Ryan M sama, Thank you for your recent stay with us and taking time to give us your feedback posted on TripAdvisor. I am glad to know that you had a great time with us and Taka, our Guest Services staff, was helpful. He...More

Reviewed 2 weeks ago

Excellent staff service - caring and personalized. Location is very convenient - always enjoy the stores and restaurants connected to the hotel in the Tokyo Station basement. Gym and spa are immaculate and I especially enjoy the Onsen. Room service menu can be improved but...More

Review collected in partnership with Four Seasons
1  Thank pyonamine
Response from FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at MarunouchiResponded 1 week ago

Dear pyonamine sama, Thank you for your recent stay with us and taking time to share your experience with us. I am very happy to note that you had a great time with us and especially you enjoyed our level of service. There are many...More

Reviewed 2 weeks ago

Hotel is small and luxurious. Customer service and attention exceed expectations. Our room was beautiful, comfortable and quiet. Would not stay anywhere else in Tokyo. This hotel is the best and the location can not be beat.More

Review collected in partnership with Four Seasons
Thank Christine71712013
Response from FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at MarunouchiResponded 2 weeks ago

Dear Christine71712013 sama, Thank you for your recent stay with us and taking time to share your feedback with us. I am happy to know that you had a great stay with us and especially you enjoyed level of our customer service and room products....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$521 - US$1,339 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#4 Spa Hotel in Chiyoda
#7 Luxury Hotel in Chiyoda
#8 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$521 - US$1,339 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#4 Spa Hotel in Chiyoda
#7 Luxury Hotel in Chiyoda
#8 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (621)
Room & Suite (271)
Dining (61)
Pool & Beach (2)
Family and Play Areas (5)
Business Centre & Event Rooms (5)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
Megan A
26 December 2016|
AnswerShow all 6 answers
Response from martyn h | Reviewed this property |
Sorry only there briefly. 10pm to 7am. Just needed a place to sleep before flying back to England
0
Votes
Hind A
4 September 2016|
AnswerShow all 4 answers
Response from Sydneyveritas | Reviewed this property |
Sorry I don't know the answer to this question as we did not use that service.
1
Vote
Lis L
13 February 2016|
AnswerShow all 2 answers
Response from chchchchch | Reviewed this property |
you can request for a roll away bed, so that 3 adults can fit in one room
0
Votes
Room Tips
"Even the most basic room is great."
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"We stayed twice - the first time we had a corner suite with views up the Blvd. Second, we were in a suite..."
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"If you are a light sleeper ask for the rooms facing away from the train station, if you are a train watcher..."
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"All rooms are incredible"
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