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Hotel New Otani Tokyo The Main

4-1 Kioicho, Chiyoda 102-8578 Tokyo Prefecture
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Room & Suite (696)
Dining (189)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel New Otani Tokyo The Main
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#20 of 101 hotels in Chiyoda

Finding an ideal luxury hotel in Chiyoda does not have to be difficult. Welcome to Hotel New Otani Tokyo The Main, a nice option for travellers like you.

While staying at Hotel New Otani Tokyo The Main, visitors can check out The East Gardens of the Imperial Palace (Edo Castle Ruin) (1.5 mi) and Mitsubishi Ichigokan Museum (1.7 mi), some of Chiyoda's top attractions.

Rooms at New Otani Hotel Tokyo provide a flat screen TV, air conditioning, and a minibar, and guests can stay connected with free wifi.

In addition, while staying at New Otani Hotel Tokyo guests have access to room service and a concierge. You can also enjoy a pool and breakfast. Need a place to park? Free parking is available at New Otani Tokyo.

Travellers looking to enjoy some bento can head to Ekibenya Matsuri, Marunouchi Daikoku, or Hotto Motto Kudankita 4-Chome. Otherwise, you may want to check out a Spanish restaurant such as Meson Cervantes, Madurez, or Antibes.

Chiyoda is also known for some great monuments and statues, including Kusunoki Masashige Statue, Omura Masajiro Statute, and Rentaro Taki Residence Mark Monument, which are not too far from New Otani Tokyo.

Hotel New Otani Tokyo The Main looks forward to welcoming you on your visit to Chiyoda.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Electric vehicle charging station
Paid public parking on-site
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Rooftop bar
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
Gift shop
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Park View
Languages Spoken
Chinese, Japanese
1990Reviews36Q+A100Room tips
Traveller rating
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Most Recent
Colin R wrote a review Jun 2022
1 contribution
Took my family to this restaurant for an extravagant birthday treat. Informed them in advance, as requested, about my son’s nut allergies. When we arrived the maitre’d told us to sit and then took my 13 yo son away from us on an allergy tour of the buffet - a full 10 minutes! It turned out he told my son that about half of the things that a kid would normally eat (e.g. fried chicken, French fries, chocolate cake) “might” have nuts in them or “might” have been cooked in peanut oil, so he was not allowed to eat them. No effort to prepare nut-free dishes despite a weeks notice that he was coming, no effort to confirm whether or not peanut oil was used to fry food, still charged full price. Useless, expensive, ruined evening.
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Date of stay: June 2022Trip type: Travelled with family
Safariholic wrote a review Aug 2020
Horsham, United Kingdom1938 contributions528 helpful votes
We, a RWCup Tour Group, stayed here twice – 4 nights, then Kyoto for 3 nights, then here again for 5 nights, so we got to know it quite well. We came by Coach from the Station (Bullet train from Osaka to Tokyo) and it quickly became apparent, due to the numbers of Police & Security Personnel, that something was amiss – it transpired that the Pan-Asian Summit had just finished & about 60 Countries’ Heads-of-State, Royalty, Premiers, Presidents & Dignitaries, were all decamping from the Hotel. The 1st impression is its scale – 1500+ Rooms and 39 Floors in Twin Towers, incorporating a Office Block, innumerable Restaurants, Bars, Meeting/Conference rooms, a veritable Shopping Mall, a Rolls-Royce showroom, Gym (expensive Extra), Outdoor Pool, enormous gardens with super water features & hundreds of huge Koi Carp – the Lists goes on and on. Oh and Location - excellent Rooms, which were a challenge to find, as one had to be certain to use the correct Lift in the correct Tower (there were several banks of them), were extremely good, well-appointed and all with fabulous views over the City, if a tad snug. Breakfast was a tale-of-2 extremes – First was in the Restaurant in the main cross walk between the Twin Towers, the Shops and both Receptions (Yep – both) with a gorgeous view over the Gardens (window seats were much prized). Buffet style with No Cook-to-Order Chef for eggs was disappointing, as was service, selection/ choice, quantity (they could not keep-up, though I admit the Hotel seemed at capacity, but then again - that was hardly a surprise, what with a world Cup in town). Bottom-line was quite poor, exacerbated by the lengthy queue. 2nd in the Restaurant (to one side of the Northernmost Reception) was so completely different, it was as if we were in a different Hotel. Still ostensibly Buffet-style, but queue (5 mins in 7 visits), excellent service, far superior quality of items, broader choice (fruit, yoghurts, Juices, Bakery items), Chef ‘On Duty’ for eggs-to-order etc. Very well run and staffed. Trader Vics - booked a Non-Smoking table for an adult Cocktail before going out to dinner. Arrived, shown to our Table, ordered our drinks, only to find 6 gentlemen sit down at the next table and light-up. Query to the server elicited the following – “You’ve got it. This is it.” The other 18/19 tables are ALL Smoking, so we were surrounded. We drank-up rapidly and left, reeking of nicotine, & quite disgusted. How absurd. Restaurants – we looked, read the Menus, saw the prices, gasped, and left. Gardens were superb, proved a very photogenic setting, delightful scene, stunning backdrop for the posers & selfies – you name it. Location – Hotel is in a super spot with an enormous array of Sights, Places or Attractions within walking or short tube ride distance. Staff were incredibly knowledgeable, helpful and many spoke incredibly good English. We did not always ask the Concierge, as they invariably had a queue. In Summary – Very Good, but if it was not for the aforementioned caveats, it could, and frankly should, have reached Excellent. For the Business traveler on expenses, it’s a no brainer. For others, I would still commend it, since the Pluses way out scored the caveats and the Location scored very highly. A suggestion - make it all Non-Smoking ? The Smoking Rooms off the main walkway enable a powerful aroma of nicotine to pervade everywhere.
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Date of stay: October 2019
2 Helpful votes
Me in Tokyo wrote a review Apr 2020
5 contributions6 helpful votes
There are newer hotels. The New Otani was famous years past for hosting the NKK studio dancers for musicals/shows like 42nd street in the 1980s. In the 1990s there was even an attempted assassination of the PM Hosokawa in the business Tower section. The Gardens which were once legendary have been pared down. They are still iconic and in a much smaller scale you can angle shots of the red arched bridge and zen rock display. The garden view cafe used to host breathless fans waiting for the likes of such guests as Rod Stewart, Michael Jackson and Pe Yon Jun. The once vast lobby has been chopped up quite a bit, it once rivaled the Imperial in Hibiya and the Okura in Kamiyachoo. They have a few concept restaurants and still maintain one of the few once glitzy revolving restaurants in Tokyo (can be seen in the photo provided). It's a good hotel if you can find a rate which is discounted.
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Date of stay: January 2020
2 Helpful votes
LarisaNagra wrote a review Mar 2020
Singapore, Singapore37 contributions9 helpful votes
Great place to stay in Tokyo. Apparently most of the Presidents and senior government officials stay there. One of the best breakfast buffet spreads. Some rooms have been renovated. The decor of new rooms is excellent. Request for the newly renovated rooms. One of the most beautiful views of the Tokyo CBD.
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Date of stay: April 2019
Sleep Quality
Trip type: Travelled on business
Room Tip: Request for newly renovated rooms and rooms with view of Tokyo CBD
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Tom M wrote a review Mar 2020
Manchester, United Kingdom65 contributions74 helpful votes
To be honest, I only booked here to be able to say I'd stayed in the office block from You Only Live Twice! I'm sure this is a lovely hotel for those with the money, but it all seemed a bit out of our world. Not a patch on the Nogha Hotel in Ueno. Nice big rooms, but the Sky Bar - you are going to need to remortgage your house for a round of drinks. I can't rate more than average - sorry.
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Date of stay: March 2020
2 Helpful votes
Parminder wrote a review Feb 2020
13 contributions16 helpful votes
I feel bad to write any bad review in Tokyo as we only came to eat on our way to india and had great service experience all the way from airport bus to checking in at hotel new Otani. We ate at L’effervescence and Narisawa and both great places. I worked out at New Otani fitness center by paying and was treated well The only bad experience I had was during breakfast where I was embarrassed by [--] who continued to remind me that I needed to pay for breakfast from the minute I walked in. He embarrassed me and interrupted me during my meal that I erred to pay before I left. I finally asked him if he was suspicious that I would walk out without paying and asked him to bring the bill so I could pay before I finished my meal so he stopped embarrassing me. I have never had such experience in my entire life To make matters worse, his breath stinks. He should not be in a customer service business. He is completely not suitable for his job
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Date of stay: February 2020Trip type: Travelled with family
2 Helpful votes
d0rrie13 wrote a review Jan 2020
Cambridge, Massachusetts52 contributions44 helpful votes
This was my second stay at the Hotel New Otani in Tokyo. Last time we stayed in the tower; this time in the main building. The hotel is a large complex with three sections (buildings), a beautiful Japanese garden, and many western style luxury goods shops in several layers of shopping arcades. Our room had a traditional wooden tub and a place to wash next to it before climbing in for a soak. The tower building has a rotating restaurant with views of all of Tokyo. On a clear day you can see Mt. Fuji. Most of the people coming and going are business people, in suits and ties or heels, with smart briefcases. We were decidedly not that. But we enjoyed our stay immensely and find the location very convenient to the subway and to points of interest.
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Date of stay: January 2020Trip type: Travelled as a couple
2 Helpful votes
t. c wrote a review Jan 2020
1 contribution
My husband and I stayed in this hotel for Christmas in 2019. I found that I lost my “Louis Vuitton” bag strap in the room after 5 hours of checking out. I am 100% sure that the bag strap was left at the sofa, because we checked out early in the morning and didn't go to any place else. In that checkout morning, the strap was first attached to my bag and then I released it and put it on the sofa, just to take off my coat easily. However, some other issues came up later and disturbed me and then I forgot to attach it back. It is a bright pink, quite wide, cross body leather bag strap, in other words, it's something not tiny but instead could easily get attention. And it is a gift from my husband for our anniversary. We then called the hotel immediately, however, they said the housekeeper didn't report anything and they would call us back if they find it later. We were positive but we never heard anything from the hotel, so we had to come to terms with the fact that nobody actually did anything. It's so hard to believe that the housekeeper didn't see it (such a long, wide, bright pink, cross body “Louis Vuitton” strap), and we are really disappointed. We will never come back and won't recommend the hotel to our friends.
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Date of stay: December 2019
Response from HotelNewOtaniTokyo, マネージャー at Hotel New Otani Tokyo The Main
Responded 12 Jan 2020
Thank you for staying with us at Hotel New Otani. In regards to the Louis Vuitton's bag strap which you required to us, we sincerely understand that is a very precious item to you. We are so sorry that we could not find it and could not be of you help. We hope that this case will not make your memory at this hotel miserable and hope we can give you a service to you again. Manager On Duty
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Jeff B wrote a review Jan 2020
Brentwood, United Kingdom737 contributions288 helpful votes
We had a really lovely room. The hotel was close to lots of restaurants most of which you could reach whilst staying undercover. We also walked to a beach on the Bay from which you could see Tokyo. We also walked to a very good Japanese garden not too far away. Had dinner out but the breakfast was very good. There was lots of choice and the food was tasty.
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Date of stay: October 2019
toby051 wrote a review Jan 2020
Auckland, New Zealand34 contributions46 helpful votes
I highly recommend you stay at this hotel, everything about it was excellent. The staff were the best, they were so helpful, anytime I look lost someone would ask me if I need help.I wanted them to do something they would do so.Hotel has shuttle bus from hotel so easy to get from airport and if going to another city have service to send your bags to next hotel, supper easy.Hotel quick walk to the trains, they take a day to workout how to use but are cheaper than using taxis, get IC card.Rooms are very big and modern as well clean.Breakfast at the tower was awesome experience and the staff were great.
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
US$216 - US$301 (Based on Average Rates for a Standard Room)
new otani tokyo garden hotel, new otani hotel tokyo
JapanKantoTokyo PrefectureTokyoChiyodaAkasaka / Roppongi / Akasaka / Roppongi / Azabu / Nagatacho
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Frequently Asked Questions about Hotel New Otani Tokyo The Main
Which popular attractions are close to Hotel New Otani Tokyo The Main?
Nearby attractions include Hotel New Otani Japanese Garden (0.1 km), Tokyo Garden Terrace Kioicho (0.4 km), and Kioi Hall (0.2 km).
What are some of the property amenities at Hotel New Otani Tokyo The Main?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel New Otani Tokyo The Main?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel New Otani Tokyo The Main?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel New Otani Tokyo The Main?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Hotel New Otani Tokyo The Main?
Conveniently located restaurants include NINJA AKASAKA, Tour d'Argent Tokyo, and View & Dining the Sky.
Are there opportunities to exercise at Hotel New Otani Tokyo The Main?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel New Otani Tokyo The Main have airport transportation?
Yes, Hotel New Otani Tokyo The Main offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel New Otani Tokyo The Main?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Tokyo The Main offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel New Otani Tokyo The Main?
The staff speaks multiple languages, including Chinese and Japanese.