Our family is very well traveled. Before the age of 10 my daughter had been to every continent but Antarctica. Our entire experience with this hotel was terrible and this hotel is NOT RECOMMENDED! We booked a 7 day family trip. Japan is wonderful and I’ll be back (my daughter loves it and is taking Japanese language courses) - but I WON’Y be staying here.
I booked a refundable room but had to cancel since Japan closed its borders due to COVID 19. Despite this and numerous requests for a refund, the hotel refused to refund me and then cut off communication. This is an unethical business that did not do the right thing during this pandemic. Very disappointed and saddened by how they chose to do business.
Sakura help so many of us that are stranded in Japan, our countries close the borders and our government s absolutely abandoned us with out giving us any help or answers. Thanks for giving us free accomodations in this hard times.
年末の家族旅行で利用しました。軒並み価格が上がっている大晦日に５人で利用できるホテルという条件で探した中では安価で良いホテルに当たったという印象です。 自動チェックインでしたがスタッフの方が手伝ってくれたのでスムースでした。暗証番号をドアノブにあるキーに打ち込んで開錠するシステムです。 アクセスは岩本町が最寄ですが秋葉原からも数分なので便利だしコンビニやまいばすけっとが徒歩数分のところにあり便利です。 清潔感に問題はないしグループで利用するには良いと思いますが、バストイレがセパレートなのにバスルームがガラス張りなので誰かが入浴しているとトイレが使いにくくその点は残念でした。
Loved this little hotel! It can be a trick to find this place from the station but just realize you have to cross the river over a little footpath that is under the overpass of the tracks and you will figure it out from there with Google maps. The rooms are smallish but did well for the three of us and our suitcases. The bathroom with its little toilet that has a lid that senses you coming and pops up is very fun. The beds were very comfy and we slept like rocks. If you get room 1001 you have to take the elevator up to the 9th floor and then go up the flight of stairs to the 10th. It is not obvious. It is an automated hotel, there is no clerk. I recommend you use the link they email you to check in so that you can input all of the info in over the web (passport info, picture etc) so that when you get there you are not fumbling round with their little screen. I did it sitting in the airport in Bangkok on my iPhone in about 5 minutes. Check in was a breeze. Love and would def come back!…
We stayed here for one night and wish we could have stayed for longer! The room we had was surprisingly spacious. The bed was really comfortable and the facilities were super clean. The location is awesome - right next to the Akihabara train station and lots of restaurants etc. Definitely recommend!!
I am writing my first TripAdvisor review ever. I was a hotel management for some big names and am a frequent traveler now, especially to Japan (at least 4-6times a year). I have to say I hated to write bad reviews and voicing any hospitality publicly, but this time I think I should. This hotel looks chill and new, location is fair (it’s pretty close to Akiba JR station the Yamamote line, convenient to most overseas tourist.) But this hotel definitely lack the flexibility and hospitality, at least not hospitable as general Japan hotel/hostels/B&B I stayed at, and of coz not to mention international hotels/inn level. Here’s the reason I said so, I will give you a full story in point and as fair as possible for future visitors consideration: - I have a non-refundable prepaid booking via booking.com (yes, I am totally aware of the booking T&Cs) - Typhoon Hagibis is forecasted to hit Japan. It the strongest typhoon hitting Japan in past 60+years. - Japan government and airlines announced to shut down major rails and airports, including Haneda and Narita (the two major Tokyo airports). - Only JAL and ANA cancelled total 1100 flights to/from Tokyo. - Some major sport event including F1 and Rugby World Cup are postponed. - Most major Japan cities, or at least Tokyo, is pretty much sealed to prepare for the typhoon. - I am traveling with ANA from Vancouver, and only have 2 direct flights to Tokyo daily. Both cancelled. - In such condition, I requested the hotel to cancel my booking. So that I don’t waste my room nights and the hotel room can serve other guests who are stuck in Tokyo due to the typhoon. - Hotel rejected regardless me providing air tickets and flight information. So, I understand it’s non-refundable and prepaid. But the typhoon sealed Tokyo that I couldn’t go no matter much I want to travel to. The hotel doesn’t seem to run by or own by Japanese, the hospitality level is just totally different (I am sure due to my background). And it’s not like a language and communication problem, as the English they use in their email is not the English in typical Japanese hotels. So, all in all, here’s my conclusions for your own consideration, - this place seems nice and neat - the location is fairly good. - no comments to the hospitality of on site staff (since i wouldn’t make it to Japan) - hotel management lacked the flexibility and hospitality to handle guests’ requests. Advice to the management and owner of the hotel. Please don’t try to rip off your guests. You should have considered to allow cancellation in such occasion, and use the cancelled rooms accommodate those who are stuck needing a room in Japan now.…
Our stay at this hotel was very pleasant! The beds were incredibly comfortable. Our room was a little smaller than expected, but clean and well kept. The shower is great and the self check-in system was convenient and easy! The closest exit to the hotel from the Iwamotocho station only had stairs though, so if you're bringing heavy luggage it would be better to use the elevator instead (which is still pretty close to the hotel!). Very close to a lot of restaurants too!
Hotel localizado na meca dos nerds. Próximo à estação de JR Akihabara, cercado por grandes lojas de eletrônicos, shoppings e muitas opções de restaurantes. No quarto havia um projetor para videogames. Ótima opção para famílias com crianças. Instalações novas e funcionários atenciosos. Recepção não funciona 24 hrs, porém oferece opção de self check in.
We have had a great time at the Sakura Cross. Travelling with a party of five is not always easy, the hotel staff have been very helpful. The room itself was superb, very spacious and great design. We had our best bed we had in Japan. The hotel is very well located, close to Akhihabara station, in a quite area. I highly recommend the hotel! well located from two main train stations.