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Shangri-La Hotel, Tokyo

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Traveller (1212)
Room & Suite (453)
Dining (123)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(69 reviews)
“escort service”(11 reviews)
“train station”(72 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,595)
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909 results
Traveller rating
798
91
15
4
1
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LanguageEnglish
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798
91
15
4
1
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All reviewshorizon clubescort servicetrain stationlobby loungenarita expresscorner roommeet and greetdaimaru department storejapanese restaurantnespresso machineoffice buildingbeautiful roomlittle thingsrain showerbeautiful hotelcity viewrooms are spacious
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1 - 5 of 909 reviews
Reviewed 2 days ago via mobile

ONE of the finest hotels in Tokyo without any doubt! The hotel is ideally located just next to TOKYO station. (Make sure you use the small tiny door to and from the station located in the north Yasu exit). The room was spacious and the...More

Thank Oliver_Zeitoun
Reviewed 3 days ago

Loved this hotel - great views from the bedroom and the shower of downtown Tokyo. The breakfast (which was extra) was phenomenal. The hotel also let us leave our extra luggage there for several days while we toured other cities in Japan. Just the friendliest...More

Thank David_Sackett
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 3 days ago

Dear David_Sackett, Thank you very much for your review. We are delighted that you had an excellent stay. However, we regret the inconvenience caused with regards to the availability of our restaurants. We do indeed keep reserved seats for resident guests, but rest assured that...More

Reviewed 5 days ago via mobile

We stayed at Shangri-la for the first part of our first ever holiday to Japan. The staff at the hotel are amazing - so friendly, welcoming and helpful. I emailed with a few enquiries/requests before my trip and was helped by Kyoko who answered all...More

Thank Kim S
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 3 days ago

Dear Kim S Thank you very much for your review. The entire team truly appreciates your comments and we are delighted that you had a great stay. We are even more pleased that we have become your new favourite hotel and that you fell in...More

Reviewed 1 week ago via mobile

Well I am pretty much spoiled for the rest of my life. I have stayed in some nice hotels, but the service provided by the Shangri-la Tokyo puts it over the top. First I should note that we booked an Executive Suite which offered us...More

4  Thank jaizee
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 1 week ago

Dear jaizee, Thank you very much for your great review. The entire team has very much enjoyed looking after you and especially after your two lovely sons. We are delighted that you had a most enjoyable stay and we would be looking forward to welcoming...More

Reviewed 2 weeks ago via mobile

From the moment you enter the experience is second to none. Service is impeccable. Breakfast in the main dining room was exceptional. The rooms beautifully designed and well appointed. The bathrooms was gorgeous with top amenities. You will not be disappointed. I’ve also stayed at...More

3  Thank tornado78
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 1 week ago

Dear tornado78, Thank you very much for your review. We are delighted to learn that you had a most enjoyable stay during Tokyo's beautiful Sakura season. We hope to be able to welcome you back in the near future. Sincerely, Marcus Bauder General Manager

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$529 - US$1,281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chiyoda
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$529 - US$1,281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chiyoda
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (1212)
Room & Suite (453)
Dining (123)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
ongo51720
16 April 2018|
AnswerShow all 3 answers
Response from OneGoodKnee | Reviewed this property |
I don't believe it is limited to one... you just order what you want....but with so many yummy delicious selections in the buffet section you might be too full for all the menu items too. Don't worry this restaurant really... More
0
Votes
Nanette S
16 August 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
FAtienza
9 July 2017|
AnswerShow all 4 answers
Response from Embers171 | Reviewed this property |
Usual 7 am- 10am.
1
Vote
Room Tips
"Book a club level room"
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"get a horizon club room"
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"Get a city view for a sunrise!! Splurge on a Horizon Club room!!"
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"The higher the better! Our corner suite had the MOST amazing views"
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