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Four Points by Sheraton Caguas Real Hotel & Casino

Traveller (132)
360
Panoramas (45)
Traveller (132)
360
Panoramas (45)
Pool & Beach (49)
Overview
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500 Alhambra en Granada Boulevard, Caguas 00726 Puerto Rico See on map
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Additional information
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Offers from Four Points by Sheraton Caguas Real Hotel & Casino
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(291)
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lvm29
San Juan, Puerto Rico
132
Reviewed 1 week ago
Attended conferences this morning and when I went to pay for parking at casino's entrance at 10:12 am aprox, there was no attendant at cash register.I waited several minutes then asked a hotel's employee at the casino's entrance if there was anothger payment method, he said no and I asked about attendant as the longer it took to pay, the more I would have to pay., He said there was no alternatieve and he did not give an explanation for the lack of an attendant, adressing me as "my dear"!!. I went to front desk to ask for a supervisor, but by the time I got there a lady "manager" had arrived to the parking's cash register and when I asked why she charged for another hour when
she was not present to to charge fee when I arrived, she was defensive and defensive in an unpleasant way. Is that a strategy the hotel has to charge more for parking???
Thank lvm29
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino
Responded 1 week ago
Dear guest, Thank you for sharing your review of your recent stay with us. No. This is clearly not the kind of service that we want to provide you with. Please rest assured that your comments have been shared with our Parking Manager in an effort to improve our service. On behalf of my entire team, I apologize for the inconveniences we may have caused you. Again, thank you for sharing your experience and we hope to have the opportunity to welcome you back in a near future. Hermes Croatto Director of Sales hcroatto@fourpointspr.com
tonymartinnow
San Juan, Puerto Rico
73
Reviewed 11 Oct 2018
Stayed in Hotel in May of 2018. Place is old, has that damp smell and furniture looks worn out. Pool area is old. Casino next door is the only place you can visit as there are no places close by to go to shop or even visit. Not a good place for small children. May be ok for a quick stay. Security thinks they are cops We heard of a guy who was forced to leave the same month we were there because he wrote a message on the post-it note and left it by the night stand. Security asked the night manager to remove the guy? Didn't know a post-it note could be read by security guard and get a guest removed? that is invading a persons privacy. This hotel is ridiculous at best. It needs upgrades all over the place. Our stay was below average as again the only highlight they have is the casino. Breakfast was not good, and staff was too unfriendly
1 Thank tonymartinnow
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino
Responded 12 Oct 2018
Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for the future. Thank you again and safe travels! Hermes Croatto Director of Sales Four Points by Sheraton Caguas Real Hotel & Casino hcroatto@fourpointspr.com
ChristinaTaylor876
Kingston, Jamaica
191
Reviewed 6 Oct 2018
Puerto Rico is still devastated by hurricane damage so I believe that was why the rate is still high. The hotel has one restaurant with a set menu so doesn't offer much variety... which was a major buzz kill as I was there for 4 days. However, there is a McDonalds within walking distance.
The hotel is pretty old but the ground floor rooms were recently renovated and are a nice size with a kitchen, living room, well sized room & bathroom with a walk in shower.
Thank ChristinaTaylor876
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino
Responded 8 Oct 2018
Dear Ms. Taylor, We are delighted to hear about your recent stay with us and we really appreciate your feedback! Your comments about our restaurant are much appreciated and I will shared them with our food and beverage team in an effort to improve our service. It was also great to hear that you were very pleased with our brand-new room product. Once we finish our full renovation I would like for you to experience our revamped, remodeled and updated hotel. If you happen to be back in the area, I would love a chance to welcome you back and give you a tour personally! Thank you again and have a great day! Hermes Croatto Director of Sales Four Points by Sheraton Caguas Hotel & Casino hcroatto@fourpointspr.com
ZeeZee T
31
Reviewed 31 Aug 2018
Front desk manager Cesar is good. That was the only thing I can say was ok about place. It looks empty as if furniture was moved out. No decor on walls on second level. Place smelled old, and pool area looks depressing. Maybe the hotel needs to do more than just rent rooms. Security guard in hotel acted creepy, as if everyone is a suspect or something. I think they may have had problems with visitors at the casino or something. I would not recommend this hotel a family friendly. It is cheaper because there is no place to shop, being miles from public access. NO shopping and Security needs to be less invasive and nosey.
1 Thank ZeeZee T
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino
Responded 3 Sep 2018
Dear guest, Thank you for sharing your experience with us. We appreciate your positive comments about Cesar but we feel very sorry we did not exceded your expectations during your visit. Rest assured we will speak to our security associates and share your feedback. Our property in general is currently under renovations for your future enjoyment. Thank you for your patience and understanding. We look forward to welcome you again in a near future! Hermes Croatto Director of Sales Four Points by Sheraton Caguas Real Hotel & Casino hcroatto@fourpointspr.com
Maria R
92
Reviewed 31 Jul 2018via mobile
we went for a pool pass,didn't stay so cant talk about rooms. the lobby was clean and we were greeted by a very nice front desk lady who set us up.for our pool past. the pool was very clean ,the menu at the restaurant was adequate ,$10 average dish. we had a great time and will definitely return.
Thank Maria R
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About
Description
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many More flexible spaces for any event. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
126
Price range
US$208 - US$272 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Caguas Real Hotel And Suites
,
4 Points By Sheraton Caguas Real Hotel & Suites
,
Four Points By Sheraton Caguas Real Hotel Caguas
,
Sheraton Puerto Rico
,
Four Points Puerto Rico
,
Puerto Rico Four Points
,
Puerto Rico Sheraton
Location
Caribbean > Puerto Rico > Caguas
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
126
Price range
US$208 - US$272 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Caguas Real Hotel And Suites
,
4 Points By Sheraton Caguas Real Hotel & Suites
,
Four Points By Sheraton Caguas Real Hotel Caguas
,
Sheraton Puerto Rico
,
Four Points Puerto Rico
,
Puerto Rico Four Points
,
Puerto Rico Sheraton
Location
Caribbean > Puerto Rico > Caguas
Photos
Traveller (132)
Room & Suite (148)
Pool & Beach (49)
Dining (18)
Amenities (17)
Business Centre & Event Rooms (4)
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Questions & Answers
Ask a question
Rafal K
17 August 2018|
Answer
Response from Friulanno | Property representative |
Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!
0
Votes
Courtney L
5 January 2017|
Answer
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
0
Votes
Travelman360
26 December 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
1
Vote
Room Tips
"Rooms on the ground floor have been recently upgraded"
ChristinaTaylor876
6 Oct 2018
Read review
"All floor are very quiet and the only difference room are the one with swimming pool view."
angel345
26 Jan 2018
Read review
"any room will be perfect"
Judy34678
13 Jul 2017
Read review
"all are good"
Mimi_Camejo
22 Jun 2017
Read review
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