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City Express Minatitlan

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City Express Minatitlan
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136 Reviews from our TripAdvisor Community

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Showing 11: English reviews
traveler
Level Contributor
137 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 25 May 2016 via mobile

At first they didn't want to allow all five of my family to stay in one room, but eventually agreed it would be fine. Still wouldn't allow our teenager to use his own cot for some reason though, but we made it work. Grocery store across the street, autozone just up the road. The room was clean, showers and bathroom... More 

Helpful?
Thank clicknathan
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 May 2016

It's a bit out in the sticks, but opposite a supermarket and restaurant chain..if you dare cross the street:) Perfect for a one night stopover to the airport. Not a luxury hotel, it is a 3 star hotel. Wifi worked well, AC worked fine. I got the impression a lot of students were staying there due to the proximity of... More 

Helpful?
Thank AuroraBorealis1975
Wilmington, North Carolina
1 review
Reviewed 2 May 2016

This hotel is in a good location with a good staff. It is not a luxury hotel, but great for business trips. There are convenient restaurants and shops near-by. The breakfast is excellent and the bar is well maintained.

Review collected in partnership with this hotel

Helpful?
Thank davidtX8958AJ
Alan T, Guest Relations Manager at City Express Minatitlan, responded to this review

Dear davidtx8958AJ, Thank you for taking the time to share your comments with us further to your visit . We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered for all your business trips. We’re also glad to know the central location of the hotel, close to shopping, restaurants, was convenient for you. We... More 

Queretaro, Mexico
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 January 2016

The service was very hit or miss. We were received effectively, but when we asked for towels, we were told that no clean towels were available and there was no one to clean them. The breakfast was also below average, with food being cold even when stored in a heating container. Everything else was fine and comfortable

Helpful?
Thank noeloyola
Iliana A, Director de Relaciones con Clientes at City Express Minatitlan, responded to this review

Dear Noe Loyola: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest... More 

Ciudad Juarez, Mexico
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 October 2015

I been ther for 2 terrible nights: The place is like every city express brand but the problem it was to noisy and the electronic keys out of working so you have to bring a clerk every time you want to get to your room. Internet was too slow. The elevator needs some maintenance and there was an ugly smell... More 

Helpful?
Thank Christian R
marlen c, Guest Relations Manager at City Express Minatitlan, responded to this review

Dear Christian, First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Travellers are raving about these Minatitlan hotels

Texcoco
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2015 via mobile

We found the hotel well soundproofed even if it is near a main road. The room was clean, hot water for showers. The staff is nice. There is a tiny pool but enough for the kids can swim after a long drive. Good hotel value for money, the breakfast is included in the price

Helpful?
Thank Khephrenne
marlen c, Guest Relations Manager at City Express Minatitlan, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Df
Level Contributor
71 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 May 2015 via mobile

I came only to rest few hours before my flight back home, and everything began when my phone rang 6am and was "nobody" in the other side of the line. Then outside my room, in the corridor, I heard employees speaking VERY loud, dragging buckets or thrash bags, opening and closing service doors, etc. This happened starting at 6am also.... More 

Helpful?
Thank Angel H
marlen c, Guest Relations Manager at City Express Minatitlan, responded to this review

Dear Angel First I want to apologize for any inconvenience during your stay, relating to the incident with amenity, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and, who will be working on better training and meet the quality standards Hotels City. I hope to... More 

Corsham, United Kingdom
Level Contributor
106 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 March 2015 via mobile

This 'Travelodge' business style hotel was a perfect choice for a one night stopover. Super clean, good showers, beds a bit hard but comfortable. Wifi very quick. Breakfast choices better than expected with hot options. Safe car parking in front of hotel. Bodega & Chedraui supermarkets are over the road for travel supplies. All in all a good choice for... More 

Helpful?
1 Thank SunforSarah
marlen c, Guest Relations Manager at City Express Minatitlan, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon More 

Cabo San Lucas, Mexico
Level Contributor
113 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 22 November 2014

This is a hotel that is easy to find since it is right on the main street through Minatitlan. There is plenty of free parking, an abundant free breakfast, free wi-fi and nice people. I would definitely stay in other City Express properties based on this experience. This was a low cost, quiet, clean place.

Helpful?
Thank Sandy H
Marlen C, Guest Relations Manager at City Express Minatitlan, responded to this review

Dear Sandy, Thank you for contacting us, it is a pleasure to know that your stay at City Express Minatitlan comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Mexico City, Mexico
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 8 August 2014

If you are traveling for business its just "ok". The rooms are clean but very noisy. The good thing is they have Air Conditioning. They include a kind of disappointing continental breakfast, not only with very few things, but not so good too, BUT there is a VIPS (good mexican cafeteria) just across the street. No way for a leisure... More 

Helpful?
Thank Orly H
Marlen C, Guest Relations Manager at City Express Minatitlan, responded to this review

Dear Guest, Thank you very much for contacting us, we are really sorry for the inconvenience of breakfast We said goodbye but not before thanking confidence because these comments make us our opportunity areas where we will continue working. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms

Additional Information about City Express Minatitlan

Address: Boulevard Instituto Tecnologico km. 711 | Lt. 39 mz 28, Col. Nueva Minatitlán, Minatitlan 96760, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Minatitlan
Price Range: €33 - €50 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Minatitlan 3*
Number of rooms: 109
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Questions & Answers

Questions? Get answers from City Express Minatitlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 516 and it was totally quiet.”
 of 5 bubbles 422SandyH, 22 Nov 2014 | Read review
“I've been able to get a suite for just a few dolars more than their standard room. The suites have more space and amenities and are, in my opinion, worth the few extra bucks.”
 of 5 bubbles YellowOstrich, 5 Jan 2014 | Read review
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