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We arrived mid-afternoon and the reception staff were very helpful as none of us spoke a word of Spanish.
The rooms are clean, facilities in the room are all functioning. Beds are well made.
Breakfast was from 7.30-10.30am. The usual cereals, tea, coffee, toast, croissants...More
Response from DirectoraRivas, Director General at Holiday Inn Express Madrid-RivasResponded 12 April 2017
Thank you for taking the time to let us know your comments about our hotel, services and staff. We are pleased to know you found our hotel pleasant.
We hope to welcome you back in the near future.
Ver nice hotel not to far away from the Airport, and close to all transit roads arround Madrid, excellent staff at the Counter, very nice breakfast, clean and quiet, confortable beed and big shopping center near by with more restaurants and good free parking space...More
Response from DirectoraRivas, Director General at Holiday Inn Express Madrid-RivasResponded 2 February 2017
Thank you for your kind words regarding our staff and the hotel overall. It would be a pleasure to have you stay with us again should your travels bring you our way.
Check in was quick and efficient by a friendly and efficient member of staff. We were quickly given our room key and breakfast times and wifi code all explained within 5 minutes. Once at our room which was to the left of reception we had...More
Response from DirectoraRivas, Director General at Holiday Inn Express Madrid-RivasResponded 19 July 2016
Thank you for staying with us on your recent visit and express your thoughts and concerns.
We would like to apologize for the experience with the group staying during your visit. We try to do our best to ensure other guests sleep.
Your review will...More
This is our third visit to this hotel which we use on our trip between Santander & Murcia. The hotel is ideally located just off the main road. As our car is always full up with all our belongings it was always reassuring that the...More
Response from DirectoraRivas, Director General at Holiday Inn Express Madrid-RivasResponded 9 November 2015
Thank you for staying with us on your recent visit and for taking the time to write about your experience at our hotel . It is such a joy to see that you always find our hotel as an excellent stop over.
Hotel was OK - kind of in a "commercial" area so not much around. The mattress in Room 103 is "toast" and should be replaced. Staff OK. Our roon was noisy til about 0100 due to children running around in the hallways and upstairs.More
Response from DirectoraRivas, Director General at Holiday Inn Express Madrid-RivasResponded 13 August 2015
Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the experience you had with the mattress.
Your feedback is very important to us as this assists us in continually improving the services and facilities we offer...More