The location of the hotel is absolutely good the food is good but the monkeys won’t give u peace you need to play hide and seek with them. Check in : was done very well and staff at the reception were quick Rooms: the rooms are huge but no slippers and towels are very old won’t recommend anyone to use the towels WiFi: the WiFi connection is horrible no connection especially day time Beach : it’s a private beach and very clean which was a. Plus Breakfast: the buffet is good but monkeys are all over the place snatching food from guests and the buffet can’t blame anyone on that Conceirge: Rashid was helpful he helped us by buying for us new pair of slippers and also assisted with our luggage to the room 318 During our stay at the reception we meet Sarah she was very helpful with information around Mombasa Check out : SUCH A DISSAPOINTMENT one lady was on phone as the other lady was at next office sitting we had to wait for the lady to finish her call which she never did the other lady from the other office had to come mark her words are you here for Check out have a sit over there I will call you 🙄🙄 we had to sit at the lobby and wait to be called again at the reception for check out this is pure prove of how they didn’t care less to check us out 🤷♀️Just because her colleague ignored us and never checked us out for her to waste her time and move from sitting position to come and check us out…
Please ignore any negative reviews.We stayed at the Plaza for three perfect weeks. The location is right on the beach with easy transport to anywhere including taxis or tuk tuks. The room had a sea view, with air conditioning and was cleaned daily. The shower was strong and hot.All staff were very friendly including the manager and we were regularly checked upon to see if we were happy. The pool was lovely with a nice bar and plenty of sun beds.Thanks to everyone at the Plaza for a great stay. We will definitely be returning!!
Good was terrible, service left a lot to be desired. The hotel is very dated. Not standards to expect in a beachfront hotel sigh! I would not recommend. The shower is dated, cleanliness is not that great, the food was not great at all. They have ac which is a plus.
I stayed there between 16th - 18th July 2021. The food was terrible and served cold. It was supposed to be a family holiday but we ended up being mixed with a group on conference who were very loud at the dining and took forever for us to get served. The food was also not child friendly. The food was terribly made throughout with no variety. Seemed like they didn't have enough cutlery because we had to wait for upto 20 minutes for plates and cups and when you ask the staff who all seemed to be in a bad mood you just get that ignorant look. We really suffered. With cats all over the dining area devouring your food. Woe unto you if you leave the dining table you'll find the cats on your plate. Such a turn off. I can never ever go back there.
We stayed here from the 29th of September to 3rd of October. Pros: They have a Beach front. We got a sea view room. There was AC in the room which came in handy as the temperatures were very high. The food tasted good although there wasn't much variety. The staff is very friendly and helpful. Cons: I was not happy with the fact that they don't offer kettles in the rooms. Some of us drink hot water irrespective of the temperatures so this was a discomfort for me. They also do not offer house slippers which is something basic for a hotel room. The room cleaning is not thorough. We found a broken nail (see pictures) next to the bedside lamp. They still left it there even after we asked for the housekeeping to be a bit more thorough. We suffered from stomach upsets on the 2nd of October. I'm not sure what it was but we had eaten only hotel food the day before so the food poisoning most likely originated here. I had to spend the whole morning of 2nd in bed and struggled to eat. I'm not sure about staying here again. The hotel building seems neglected. Room had paint falling off. Only the reception, dining area and the outside look well maintained. Although the dining area washrooms seriously need of a touch up. …
I was looking forward to staying here but i was greatly disappointed. First be prepared to lag your own luggage up the stairs to the reception area, coz that service ain't going to happen. Then get to the rooms and they are so outdated. The property is small and though you are at the beach you have no beach facing rooms. The dinner and breakfast service was nothing to write home about.
I stayed here on july 2018 for my honeymoon. It is the worst stay of my life and big shame to the manager who is running hotel. The room had no hot water.from day 1 they moved to different room still no hot water..second day same thing ..3rd day same thing ..the towels were very dirty and the barth rooms too. The worse thing i spoke to the manager and nothing was done not even a note to say sorry i hope the owner reads this its big shame.
Got a good price so I stayed there. Nice room, spacious. I stayed there last year with my wife and she enjoyed it too. Marvellous architecture if you aks me. I think this can be one of the absolute best in Mombasa IMHO. Ok, here comes the noise, not much variety in the food, my friends beer ran out on the second day, saw some stains on the walls and I wished I could have gotten more variety of channels on TV. Not the usual ones. I don't think I'm too hard to please.
My second stay here. All was well until they decided to host a wedding reception that ran past 1am. The noise, music, drunk crowd was just unbearable. Getting the management to intervene was met with excuses after excuses! Am not coming back here definitely! I did not get my much needed rest.
Was attending a conference nearby, Used to leave after breakfast and return after 4 pm. I had travelled with my wife who is a bit sickly. Very pleasant staff though very helpful although the food variety was limited and hotel could use a lot of refurbishment. It's painful to see good architecture going to waste. My wife had a nice time. Made many friends amongst the staff. I liked the hotel, I wish they could invest more in it. Yikes, I had occasion to visit the toilets next to the dining place, horrible to say the least. I'd stay there again though.