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Sarova Whitesands Beach Resort & Spa

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Sarova Whitesands Beach Resort & Spa
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1,268 Reviews from our TripAdvisor Community

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There are newer reviews for Sarova Whitesands Beach Resort & Spa
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Showing 1,166: English reviews
Reviewed 6 January 2014 via mobile

Expect a long wait while checking in/checking out, unfriendly staff, mass produced terrible food, outdated rooms and above all expect to get a room other than the one you booked. We will never go back there.

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Helpful?
3Thank Abdikafi A
RonnieKithinji, Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Abdikafi, I wish to take this opportunity to appreciate your choosing to stay with us more so valued feedback. I am saddened and sincerely apologize that we did not in any way meet your needs as expressed especially in the areas at check in food offers, room ambience and our staff in general. The Management team takes this with...

Kampala, Kampala, Uganda
Reviewed 6 January 2014

this was made third time, to stay at sarova, traveled last December, with my wife and, this time around we stayed in the upgraded palm rooms, which are quieter,spacious and very nice. the customer service is top notch, breakfast is variety, staff are very friendly,...there was high speed WIFI at no extra cost, our room had a mini bar which...

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2Thank Jimmy D
Hove, UK
Reviewed 4 January 2014

Stayed in one of the upgraded rooms (well worth the extra money) over New Year. Very peaceful relaxed hotel with friendly service (Redempta in the Tulia Bar is especially lovely). A few restaurants along the beach are worth visiting and a shopping centre is just 5 minutes away by Matatu. The only downside is that it's not the best beach...

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Thank Alex C
Nairobi
Reviewed 3 January 2014

Great hotel right on the beach. Good food and rooms. Lot's of activities near by including the mombasa marine park for snorkelling. The Mtwapa creek is round the corner for fishing. It has a holiday feel to it and is 20 mins north of Mombasa so it can be a little remote if you are more interesting in Mombasa city...

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Thank safarized
Peebles
Reviewed 31 December 2013

This is a lovely hotel and with a few improvements could be one of the best. Rooms are a little dated and were being refurbished when we went. Unfortunately our rooms were still be be improved. Air conditioning was efficient and was a welcome relief form the hot sun. All other amenities as you would expect in the rooms. Service...

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Thank Peeblesman
Bury, United Kingdom
Reviewed 31 December 2013

After 2 years away, it was fantastic to be back at the best hotel on the NorthCoast ! The upgraded rooms are delightful, with high-class decor and super efficient air-conditioning and our room was kept clean, tidy and well-stocked by Daniel and his colleagues. Not only have the rooms been upgraded, but the food in the main restaurant has also...

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Thank 11Holly11
Geneva, Switzerland
Reviewed 28 December 2013

Our first impression of the resort was one of disorganization and an utter lack of professionalism. Due to flight disruptions, we flew out to Mombasa a day after we initially planned. We informed the resort of this and received confirmation from the resort’s Reservation Officer, that our airport pickup and early check in (flight arrival at 4am) was rescheduled accordingly....

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Thank Joseph M
Singapore, Singapore
Reviewed 22 December 2013

The rooms are horrid, air-condition wasn't working and internet was unstable throughout our stay. The saving grace of the entire stay is probably only 2 staff and their work ethics, Hannah at front desk and Zaituni at coco's beach bar. Would never return to this hotel.

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1Thank Chenhanlim
Reviewed 20 December 2013

Great place for a group vacation or family with kids. - Rooms: modern and refurbished, super cold air-conditioning which makes a big difference in escaping the heat. Samsung flat screen TVs, high ceilings, balcony overlooking the sea. BUT some areas of the hotel can be really noisy eg near the main pools the other end of the hotel has a...

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1Thank Jay314
Toronto, Canada
Reviewed 16 December 2013

The property is beautiful. Beautiful beach and the water is clear. The staff is very friendly and welcoming to visitors. There is a variety of places to eat from, the steakhouse and the Italian restaurant the best ones. The buffet has a great breakfast with a wide range of local and western dishes. Staff is responsive to requests. Easily one...

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Thank ReeRee78

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 

Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80101, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Price Range: €164 - €309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi
Hotel Style:
#1 Top resorts Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
#1 Spa Hotel in Bamburi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Whitesands Beach Resort & Spa staff and other travellers.
11 questions
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Bredene-aan-Zee, West-Vlaanderen, Belgium
over a year ago
10 months ago
Minneapolis, Minnesota
23 days ago

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Questions? Get answers from Sarova Whitesands Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near the bar can be noisy at night”
 of 5 bubbles Nyakato, 20 Mar 2017 | Read review
“Rooms from 1110 on wards, proximity to the beautiful pool, quiet and some have partial sea views”
 of 5 bubbles BabbzNairobi, 23 Feb 2017 | Read review
“Sea view, pool view rooms”
  • Room
  • Room and balcony
 of 5 bubbles Stylish001f, 18 Feb 2017 | Read review
“Ask for a room with a view to the sea”
 of 5 bubbles apiispa, 14 Feb 2017 | Read review
“Palm rooms are good”
 of 5 bubbles 81ashokb, 30 Jan 2017 | Read review
5 of 5