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Sarova Whitesands Beach Resort & Spa

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Malindi Road, Bamburi, Mombasa 80101 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1579)
Room & Suite (221)
Pool & Beach (218)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sarova Whitesands Beach Resort & Spa
Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 15 hotels in Bamburi
Location
Cleanliness
Service
Value
Travellers' Choice
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
12Restaurantswithin 1 km
2Attractionswithin 1 km
1867Reviews73Q+A100Room tips
Traveller rating
  • 928
  • 575
  • 187
  • 89
  • 88
Time of year
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Popular mentions
Ben Maina wrote a review 24 Nov
Nairobi, Kenya3 contributions
Stayed with my wife and two kids and the warmth from the reception when you get in was evident. Lucy took my 4 month old son and held him for a few minutes as we had our welcome drink. The hotel is generally well maintained and clean and the food is amazing. Special shoutout to Vasco at the main restaurant who always checked on us and waited on us with a genuine great smile. Only downside which is not the hotels fault is that the beach experience is not the very best as it sits on the public beach, therefore going there you'll get harassed by the various traders trying to sell their wares and its not the cleanest beach either.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded yesterday
Dear Ben Maina, Thank you for your feedback and we are happy to see that you thoroughly enjoyed your visit. We are delighted to see that our team weaved personalized memorable moments during your stay that took your breath away and exceed your expectations with tailored experiences. We have shared your feedback with the team for continuous development on delivering "wow" moments to our guests and also to motivate both Lucy & Vasco. Please know that our doors are always open to welcome you back to the place we call your ‘home away from home. Best Regards, Francis Msengeti, General Manager.
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Wambui C wrote a review 17 Nov
5 contributions
We booked through an agent for an interconnecting room for 2 adults and 2 children. What we got was a standard double room with an extra single bed. The space was to small for all of us. Efforts to get another bigger room or atleast one with 2 double beds was met with lies and false promises untill our stay was over. Keeping in mind we were even willing to pay extra for a bigger room. And even talked to a manager who promised to give us a room within 30 minutes and later went missing and did not bother to follow up. During our stay the hotel was hosting conferences and it was extremely full hence service was not upto standard. Lastly we took our children to the kids club and we met our daughter stranded within the hotel. She got lost as they were headed to take the afternoon tea and sadly an hour later non of the caregivers noticed she was missing. This was scary coz it was just by chance we met with her and just the thought of the many what ifs could not allow me to take them back the next day.. Our stay was unbelievably disappointing and general customer care wanting. Only thing we enjoyed was the beach ,the pool and the afternoon tea was amazing with a view of the ocean. Hope You make it better for Your next customer.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 3 days ago
Dear Wambui, Thank you for sharing your valuable feedback with us. I convey our apologies for the shortfalls you highlighted regarding the room experience and ozone kids club. Your experience is certainly not reflective of the standards that we have set for ourselves. Should you get an opportunity to return, we would be delighted to host you again and provide you with our acclaimed Refreshing African Hospitality. Kind Regards, Francis Msengeti, General Manager.
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bluechippm wrote a review 10 Nov
Bristol, United Kingdom270 contributions87 helpful votes
+1
We arrived at the hotel in the evening and it was clear that it was very busy. There were huge marquees erected on the front lawns - there was a conference involving several hundred people being held and it certainly seemed that everything was overloaded. Our driver commented that he had never seen it this busy. After 1 night in our allocated room(1020) early next morning (0845) we asked to be moved to another room, because of noise and pollution from a boiler house/generator close to our room. We were asked to pack our cases and leave them in the room and staff would move our luggage when the new room became available. This was estimated at 1200. We final got the keys to our new room at 1615 and then had to chase the concierge for our cases which arrived at 1630. 29th October we were unable to get served  for lunch at the Pavillions Restaurant as there were incredible queues (over 100 people ) for food as there was a Human Resource conference being held at the hotel. We were escorted to the Lido restaurant where many items on the menu were unavailable. We made our choices but had to wait over an hour for our food. On returning to our new room at 1615 on day 2 it had not be serviced. We therefore had no drinkable water, tea bags coffee or clean towels! We phoned house keeping but at 1650 as it had not been sorted so I sought supplies from a member of housekeeping, but no towels available. These turned up later. In summary our first 2 days (when the conference was running) were poor - the remainder of our stay was great. Check if the hotel has large conferences running when you plan to stay and avoid if at all possible. Food and service are generally very good.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Avoid rooms close to boiler/generator house. Avoid busy conference days. Try the glass bottomed...
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1 Helpful vote
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 2 weeks ago
Dear Guest, Thank you very much for your feedback, We regret to learn of your experience and would like to convey my most sincere apologies to you for failing to meet expectations. We have noted the various issues that impacted your visit, we hope that this does not deter your return. Thank you for bringing this to our attention as this is the only way we can step back daily operations and use this constructive feedback to make the needed changes to ensure a memorable stay for our guests. We will ensure to amend our practices and conduct training to serve you better. We have updated your preference to always have rooms in the silent area for your future reservation. We are committed to delivering memorable experiences to all our guests and we assure you that we are able to handle both guests staying with us on business as well as those on holiday. We sincerely hope that you would still give us yet another opportunity to serve you again in the not too distant future. Kind Regards, Francis Msengeti, General Manager
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İkbal S wrote a review 3 Nov
1 contribution
The room was comfortable, clean and beautiful. The dining and breakfast is excellent. Everything was tasty and great choice of local food as well as International cuisine. The staff was very helpful, the service over all is great. The landscape design is extraordinary.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 2 weeks ago
Dear Ikbal, Thank you for taking the time to post your review following your family stay with us. We are absolutely thrilled to hear how you thoroughly enjoyed yourselves, in particular the architectural genre & decorative style, plush comforts, delicious food and magnificent ocean view. We are elated to hear how you thoroughly enjoyed yourselves and experienced exceptional service from the staff throughout your stay. We look forward to welcoming you back in the not-too-distant future. Kind regards, Francis Msengeti General Manager
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wairimu n wrote a review Oct 2021
Nairobi, Kenya7 contributions
+1
The rooms have all you need. I appreciated the complimentary fridge items. The Ozone Kids Club always make sure the kids are occupied. The food was amazing. Variety and exotic cuisine every night. And the pools clean. Water is warm. Had a wonderful time.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 2 weeks ago
Dear Wairimu, Thank you for giving us an opportunity to host you and proving us with feedback. Our main goal is to meet our guest expectations, it is, therefore, delighted to read that we have succeeded in providing you with an all-round well-being holiday where you could relax. It is a delight that you enjoyed the compliments of booking premier sea-facing rooms. We would like to welcome you to book one of our various suites for a captivating view with value adds both in the minibar and executive amenities We look forward to welcoming you back soon. Kind Regards, Francis Msengeti General Manager
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PRICE RANGE
US$168 - US$293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sarova whitesands beach hotel bamburi, sarova whitesands beach resort and spa, whitesands hotel mombasa
LOCATION
KenyaCoast ProvinceMombasaBamburi
NUMBER OF ROOMS
335
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Frequently Asked Questions about Sarova Whitesands Beach Resort & Spa
Which popular attractions are close to Sarova Whitesands Beach Resort & Spa?
Nearby attractions include Nakumatt Nyali (0.5 km) and Vicktina tours & safaris (0.3 km).
What are some of the property amenities at Sarova Whitesands Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sarova Whitesands Beach Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sarova Whitesands Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sarova Whitesands Beach Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sarova Whitesands Beach Resort & Spa?
Conveniently located restaurants include Yul's Restaurant, Pavilions Restaurant, and Il Covo Restaurant.
Are there opportunities to exercise at Sarova Whitesands Beach Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sarova Whitesands Beach Resort & Spa have an airport shuttle?
Yes, Sarova Whitesands Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sarova Whitesands Beach Resort & Spa have airport transportation?
Yes, Sarova Whitesands Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sarova Whitesands Beach Resort & Spa located near the city centre?
Yes, it is 0.7 km away from the centre of Bamburi.
Are any cleaning services offered at Sarova Whitesands Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.