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Sarova Whitesands Beach Resort & Spa

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Off Malindi Road, Bamburi, Mombasa 80101 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$184
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Free cancellation until 29/03/22
Priceline
US$227
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Free cancellation until 30/03/22
travelup.com
US$168
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Booking.comUS$184
Hotels.comUS$184
Official HotelUS$184
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1613)
Room & Suite (227)
Pool & Beach (221)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sarova Whitesands Beach Resort & Spa
Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 15 hotels in Bamburi
Location
Cleanliness
Service
Value
Travellers' Choice
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
12Restaurantswithin 1 km
2Attractionswithin 1 km
1886Reviews74Q+A100Room tips
Traveller rating
  • 944
  • 577
  • 188
  • 89
  • 88
Time of year
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Popular mentions
Irynjai00 wrote a review 24 Jan
3 contributions
I decided to spend my birthday in Mombasa and Whitesands was my first choice. From the day I decided to reserve I got all the help I needed. It was smooth and very easy. My booking was handled by Sylvester and Joan who went over and beyond to make sure everything went on so well. I was with my daughter, a friend and her daughter. The room was configured to suit our preference, the view, Breathtaking 👌🏿. Food, clean pools, professional staff. Eric at the reception made sure we were comfortable during our stay. Sea food from the seafood restaurant was out of this world. The animators took care of our kids, pool activities, the dance part was awesome. 100%recommend.Try it#no regrets. We made alot of memories.
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Date of stay: January 2022Trip type: Travelled with friends
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded yesterday
Dear @ Irynjai00, Happy belated birthday!! We are glad delighted to read that our hotel and staff were instrumental in the commemoration of your special day. We appreciate you for recommending Sarova Whitesands Beach Resort & Spa to other travelers and take pride in knowing our guests are happy with their store experience. We will ensure to commend Joan, Sylvester, and Eric for the personalized service. We hope that we can get the opportunity to celebrate your birthday with you again, next year. Warm Regards, Francis Msengeti, General Manager.
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Katana wrote a review 18 Jan
Stonetown4 contributions6 helpful votes
I stayed at the hotel for two weeks in January 2022. I have been heavily traveling for over the past decade in multiple countries, but this experience might be the BEST one that I have ever had. The best factor - Staff members are super professional and friendly. They were always talking to me and teaching me Swahili! After two weeks, I managed to be able to have simple conversations with them in Swahili (they even gave me a Swahili name!). Ms Claire, Guest Relations Manager, was regularly communicating with me via WhatsApp to make sure that I have no issues during my stay. Her dedication to the hotel and efforts to improve the service was impressive. Thanks to the great team environment at the hotel, I decided to even extend my stay there. Another thing which amazed me was that they had never forgotten any requests that I made no matter where I was - at the restaurant or the reception. They always follow-up on my requests even on the following day to confirm that the requested service had been delivered and completed. I never had this experience at any other hotels. I am indeed interested in learning about how the hotel management has been building hospitality skills among the staff members. There is no need to mention other services, such as cleanness of the room, security, restaurants, gym, swimming pool, reception, shuttle service... all of which were beyond my expectation. I definitely recommend you to stay at this hotel.
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Date of stay: January 2022
Value
Rooms
Service
Room Tip: There are three options that you can choose from - ocean, garden or swimming pool view. All of...
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 6 days ago
Dear Katana, Your generous and thoughtful review made everybody's day here at the hotel: thank you so much for this glowing and comprehensive review of your stay with us. The rewarding comment towards the staff, ideal location, and various recreational facilities is very inspiring in our effort to deliver exquisite experiences to our beloved guests. We will ensure to commend Claire for the personalized service. It's truly the ultimate accolade when guests choose to return again and again - as well as refer family and other travelers. This certainly contributes to the sense of home and hospitality you describe. We thank you again for staying at the Sarova Whitesands Resort & Spa, entire team looks forward to welcoming you for another memorable experience in the not-so-distant future. Kind Regards, Francis Msengeti, General Manager.
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Helen K wrote a review 7 Jan
Nairobi, Kenya251 contributions50 helpful votes
+1
Stayed at a seafacing room and the view is spectacular. The staff members were exceptional thank you chef Fredrick, chef Stephen, front desk Waithera, Winnie and other stuff Lawrence, Henry at Banquet. Room cleaners amazing. The whole lot have made Whitesands their personal business which is why it's as successful and one keeps going back. The room itself is awesome great shower heads etc the food is amazing. I enjoyed everything about it.
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Date of stay: January 2022Trip type: Travelled on business
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 2 weeks ago
Dear @Helen K, Wow! What a wonderful review, we truly appreciate your feedback and trust in us. We are very happy to read that our associates, gourmet experience as well as facility met your expectations. Rest assured we will do everything it takes to make us deserving of your loyalty. Warm Regards, Francis Msengeti, General Manager.
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janampiu wrote a review 4 Jan
Nakuru, Kenya2 contributions
+1
I enjoyed my holiday break all staff were friendly and professional, Ms Kavata was exemplary helpful from booking to check out she ensured my family and I were well taken cared of.The food was excellent especially the food station by the pool very convenient,Room cleaning was timely and thorough.. Was a wonderful stay which is my to go place in mombasa...Slight improvement can be put in place with wifi overall was a memorable and wonderful stay
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Date of stay: December 2021Trip type: Travelled with family
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 2 weeks ago
Dear @Janampiu, Thank you for the wonderful review. We are thrilled that your time with us was amazing. Our goal is to go above and beyond to give our guests’ a wow experience. It is therefore not surprising that Kavata gave your stay a personalized touch and made you feel valued. She is an important part of our team and we will be sure to commend her. We regret to learn of your experience with Wi-Fi connectivity which we will try to resolve in the best way we can. However, the internet is shared amongst all guests hence can experience slow speeds when we are houseful. For future stays, we would like to reassure you that we can put a cable connection for all our sea-facing room category. We look forward to hosting you again on your next visit to Mombasa. With Regards, Francis Msengeti, General Manager.
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Delaf wrote a review 2 Jan
23 contributions17 helpful votes
Beautiful grounds and great beach. The resort has amazing grounds and great beach access. I visited during coronavirus time so I am not sure about the activities available. I liked the food but I don’t recommend the cocktails. I ordered a margarita at the swim up bar and it took over an hour and it tasted horrible. I had to return it and even the second drink was horrible. Also, all the drinks I ordered were warm and it was extremely hard to get cold drinks at the restaurant or bar. I think the hotel can do better with customer service and speed of things. The hotel can also hire actual bartenders and revamp their drink menu. My room was clean so that was great! The only bad thing was the AC , even though I loved the cold I couldn’t sleep with the 19 degree Celsius that set up and I couldn’t change. I also didn’t like that my mosquito net was. It that clean. I recommend the stay but stay away from the warm drinks and cocktails
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Date of stay: December 2021Trip type: Travelled with family
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort & Spa
Responded 3 weeks ago
Dear Alex Delaf, I would like to extend our gratitude for the detailed review post of your recent stay at the resort. Thank you for patronizing our resort and for sharing your feedback with us. We are delighted to note your appreciation of the overall resort experience. I have taken note of the various touchpoints in which we regrettably did not live up to your expectations, and request you treat this as an aberration and not a reflection of standards emphasized at our resort. Please be assured that we will duly follow through on the issues and rectify them to our level best. I would like to thank you for bringing this to my attention, as this is the only way we can step back daily operations and use this constructive feedback to make the needed changes and ensure that each guest has a memorable stay. We thank you again for staying at the Sarova Whitesands Resort & Spa, Mombasa . Your feedback is helpful to us as we continuously monitor, improve and reinforce our standards. The entire team looks forward to welcoming you for another memorable stay experience. Kind Regards, Francis Msengeti, General Manager.
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PRICE RANGE
US$168 - US$293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sarova whitesands beach hotel bamburi, sarova whitesands beach resort and spa, whitesands hotel mombasa
LOCATION
KenyaCoast ProvinceMombasaBamburi
NUMBER OF ROOMS
335
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Frequently Asked Questions about Sarova Whitesands Beach Resort & Spa
Which popular attractions are close to Sarova Whitesands Beach Resort & Spa?
Nearby attractions include Nakumatt Nyali (0.5 km) and Vicktina tours & safaris (0.3 km).
What are some of the property amenities at Sarova Whitesands Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sarova Whitesands Beach Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sarova Whitesands Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sarova Whitesands Beach Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sarova Whitesands Beach Resort & Spa?
Conveniently located restaurants include Yul's Restaurant, Pavilions Restaurant, and Il Covo Restaurant.
Are there opportunities to exercise at Sarova Whitesands Beach Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sarova Whitesands Beach Resort & Spa have an airport shuttle?
Yes, Sarova Whitesands Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sarova Whitesands Beach Resort & Spa have airport transportation?
Yes, Sarova Whitesands Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sarova Whitesands Beach Resort & Spa located near the city centre?
Yes, it is 0.7 km away from the centre of Bamburi.
Are any cleaning services offered at Sarova Whitesands Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.