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Neptune Beach Resort

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291 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Reviewed 1 week ago via mobile

Was there from 18th to 22nd November 2016. Loved the place. Serene environment, room was always clean, food was good, evening entertainment okay and best of all was the Service of the staff there. Most especially Karisa Maitha(F&BManager), Gibson(Restaurant Service), Huxley(chef in training) Maithya(security), Mike(Entertaiment Animators) and many others. Very grateful for your kindness and hospitality. Would visit again.

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Helpful?
Thank mbarikiwa
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed 2 weeks ago

I was visiting East Africa with my family for a two week relaxing/safari vacation. We began our journey in Mombasa at the Neptune Beach Resort on Bamburi Beach. The entrance is breathtaking as the lobby empties into a beautiful dining area that overlooks the pristine beach. The staff was extremely attentive from the moment we arrived, our rooms were clean...

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Helpful?
1Thank Karim H
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Nairobi, Kenya
Reviewed 4 weeks ago

We were received well by the staff,and they were very helpful.The level of Customer Service is simply excellent.Keep up the good work.Special mention goes to the Chefs who made every effort to make the food appetizing as ever.Kudos to Chef Edward,the Head Chef for heading a great team. Will definitely be back.

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Helpful?
Thank Nduta K
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Lichtenburg, South Africa
Reviewed 26 October 2016

Very friendly place, so welcoming; great entertainment; great views as well. The food variety is out of this world; enjoyed some Kenyan cuisines! Keep up the good work. Just encourage the authorities to clean up the beach; couldn't swim due to so much leaves in the water!

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Helpful?
Thank gordinmalaba
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed 16 September 2016 via mobile

I took my mum there for a short stay and we LOVED it. The food is amazing the staff is friendly the view is to die for. We stayed in a standard room and had the all inclusive package and I'd definitely be back. The only complaint is of the snack kitchen. It sometimes feels like you are bothering the...

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1Thank Lauren M
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed 9 September 2016 via mobile

This is the 2nd time I have stayed at the Neptune Beach Resort and there is nothing I can really complain about. The rooms are large and clean. The property is well presented and maintained and the staff are very courteous and friendly. The all inclusive deal offered by the hotel offers value for money, particularly with the discounts that...

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Helpful?
3Thank Kevin H
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Toronto, Canada
Reviewed 29 August 2016

Had a great time here. James at the reception is very pleasant, professional, and very helpful. Good location right by the beach. The staff is very pleasant and friendly and very eager to please. The food was good, although the choices were limited! I would go back again. Thank you.

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Helpful?
Thank koria j
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Nairobi, Kenya
Reviewed 23 August 2016

The hotel location is beautiful, food is nice but very limited choice, the staff can't wait to pick up your plate and sometimes they take it while you still need to eat. Reception was the worst part, they made it difficult and expensive to get a taxi contradicting themselves on the price! The rest was good and relaxing.

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2Thank 117Deka
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

California
Reviewed 3 August 2016

Cant seem to say anything negative about this place. Excellent staff, excellent rooms, excellent food. Rooms could be a little bigger though:( Preferred the beach setting..more towards the end of the busy beach strip - more private - loved it.. Bear in mind though this a much smaller resort than other hotels on the beach.

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Thank samantha867
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Nairobi
Reviewed 21 June 2016

This is a wonderful hotel that is just perfect for leisure. It is located in the beautiful Bamburi beach, north of Mombasa. We stayed here for a weekend in June this year. From the reception to the pool attendants, the staff are very friendly. Kudos goes to James at the reception who made us feel really welcome. We stayed in...

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Helpful?
Thank Edmond O
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located on the silver sands of the Bamburi Beach, 14 km to the north of Mombasa City and approximately 24km from Moi International Airport, the resort offers all the comforts of home and maintains an open air feel due to its large reception and hallways. This resort is very popular with regular guests, offering very good service and a family atmosphere. Special highlight is the lush garden area and the new terrace with a view of the Indian Ocean. There are many quiet areas throughout the resort including the newly created “coffee shop” to offer you calm and relaxation. The generous lobby and the impressive halls create an open air feeling leaving you with plenty of room for your very individual holiday experience. ... more   less 

Additional Information about Neptune Beach Resort

Address: Bamburi Beach, Bamburi, Mombasa 80101, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Price Range: €132 - €330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Beach Resort 4*
Number of rooms: 78
Reservation Options:
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Also Known As:
Sentido Neptune Beach Hotel Bamburi
Neptune Beach Hotel
Neptune Beach Resort Kenya/Bamburi
Hotel Style:
#2 Top resorts Hotel in Bamburi
#3 On the Beach Hotel in Bamburi
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Questions & Answers

Here's what travellers have asked, with answers from Neptune Beach Resort staff and other travellers.
6 questions
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Questions? Get answers from Neptune Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the sea side; the sun rise sight bis amazing!”
 of 5 bubbles gordinmalaba, 25 Oct 2016 | Read review
“rooms at the third floor where we were staying was very good.”
 of 5 bubbles 117Deka, 22 Aug 2016 | Read review
“Magnificent ocean view from the outer dining area.”
 of 5 bubbles godfreyo867, 8 Apr 2016 | Read review
“Wake up early and watch the sunrise! It's breathtaking!”
 of 5 bubbles jodieb578, 5 Feb 2016 | Read review
“ask for quiet room”
 of 5 bubbles 964dirkjank, 12 Jan 2016 | Read review
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