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Auckland's Waitakere Estate, Heritage Boutique Collection

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209 Reviews from our TripAdvisor Community

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Showing 200: English reviews
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Annapolis, Maryland
Reviewed 1 week ago

Depending on the reasons for your stay, this hotel could be heaven or it could be hell. Located in the Waitakere Regional Park outside of Auckland, the isolated property has a mountain viewpoint over the city of Auckland. According to the hotel's management, the hotel was built in the 70's with the 2 room bungalow annex and squash court the...

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Helpful?
Thank Rose B
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thnak you for your review, we regret you were not satisfied with some aspects of your stay. At Heritage Collection Waitakere Estate all rooms and restaurant/lounge areas have been extensively refurbished over the last few years in a colonial style fitting with the overall Hotel's character. The only Building which has not been refurbished, which incorporates the Squash Court and...

Reviewed 1 week ago

We regularly stay in Auckland but due to lack of availability we had to spread our search outwards and found this place. We arrived in the dark in the middle of a storm so we certainly knew that we were in rain forest. Check-in was quick and friendly and our room (no. 3) was just off reception. The room was...

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1Thank JohnFLUB
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We appreciate you taking the time to post a review for our Hotel. We are pleased you enjoyed the cuisine in our Restaurant, At Heritage Collection Waitakere Estate we do endeavour to cater for all dietary requirements while still providing an interesting selection of menu items. We are also glad you appreciated our customer service.

Success, Australia
Reviewed 16 February 2017

The staff are wonderful and very helpful. We come back here time and time again. The room is lovely especially the double aspect windows and view of Auckland. If you want modern this is not the place for you. It is of the period, clean comfortable and quiet.

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1Thank Carole P
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for taking the time to review our Boutique Hotel. We are pleased you appreciated the authentic colonial styling of our Boutique Hotel and the warmth and comfort this provides.

Waitakere City, New Zealand
Reviewed 13 February 2017

Wonderful service, excellent room, awesome views. We will be back. The decor is quaint, arriving along the long driveway, then around the building is an attraction in it's own right. Staff were wonderful. Breakfast simple but very good.

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Thank BMoniqueB
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We appreciate your review. We are glad you enjoyed the spectacular approach to the Hotel and our staff service.

Reviewed 7 February 2017

Appalling service, appalling place, dirty old unwelcoming. You will not be pleased when you finally get down the driveway. The receptionist was rude on the phone and rude in person. I was horrified this place is operating!

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Thank Annabel H
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We regret you found our reception staff to be not friendly on this occasion. At our Boutique Hotel we do strive to provide great customer service to our guests as can be seen from a number of our other reviews.

Auckland, New Zealand
Reviewed 6 February 2017

I cannot thank the hotel enough for making my 50th birthday celebration absolutely amazing. From the time I began planning my "do", the hotel and Vicky in particular, went out of their way to accommodate us and put up with the many changes I made re number of guests etc. The bush walks are great, the gardens extraordinary and lazing...

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Thank lucyelizabeth2017
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We are glad your 50th birthday celebration was an amazing experiece for for your guests and yourself. It is great you were able to enjoy our beautiful gardens and our onsite rainforest walks along with our customer service.

Warkworth, New Zealand
Reviewed 5 February 2017 via mobile

We unfortunately only spent one night here and wished it was longer. Both my husband and I were impressed from the minute we drove down the driveway lined by trees and native bush. This hotel oozes character with breathtaking views from every angle and lovely camellia lined gardens. The staff were welcoming, friendly and informative from the minute we arrived....

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Thank kylee r
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for your review. We are pleased you enjoyed our stunning setting surrounded by manicured gardens and dense native rainforest. It is also great you appreciated the colonial character of our Hotel which re strive to retain.

Kent, United Kingdom
Reviewed 2 February 2017

The staff were lovely and treated us well. We dined every night at the restaurant (5 nights) and it was very, very good, as were the breakfasts. Ok, so the décor is a little dated, looks a bit like the 1970s, but the rooms are still well appointed with nice big showers, and the bush setting it to die for....

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Thank Loones
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Your feedback is appreciated and it is great you enjoyed our restaurants fine cuisine. The Hotel styling is an authentic colonial style which we feel fits well with the hotels very unique and spectacular setting.

Reviewed 31 January 2017 via mobile

I can undoubtedly say that this place is amazing. The room, the food, and especially the staff bent over backwards to help us. My partner is in a wheelchair and he lady we dealt with, Madeline, was nothing short of brilliant. I can't rate this place highly enough!!

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Thank Jo B
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We do appreciate your review and we are pleased you enjoyed our Hotel and customer service.

Auckland, New Zealand
Reviewed 31 January 2017

My bride had recently booked two night accommodation at this venue and the staff were well aware of this and she was to be at a wedding just down the road at 15.30 pm.No one took the time to inform her that the gates to gain access back to the estate are locked at 11pm and this drive way about...

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Thank Kiwidemon
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for your review and we sincerely apologise for your experience on your return to the Hotel. We regret the means of after hours access to the Hotel was not fully explained to you and would appreciate it if you could contact Reg at the Hotel with the actual date of your arrival.

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Heritage Boutique Waitakere Estate is set in a stunning rainforest setting only 30 kilometres from Auckland City and the Airport. The property is a 21 room 4 star boutique hotel with restaurant and lounge bar facilities. The hotel's ridge top setting provides magnificent views of the surrounding rainforest and of Auckland City. There are extensive bush walking options on-site and in the surrounding Waitakere Ranges Heritage Park. The spectacular West Coast beaches are also neraby. ... more   less 

Additional Information about Auckland's Waitakere Estate, Heritage Boutique Collection

Address: 573 Scenic Drive, Waiatarua 0650, New Zealand
Region: New Zealand > North Island > Auckland Region > Waiatarua
Price Range: €114 - €354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Auckland's Waitakere Estate, Heritage Boutique Collection 4*
Number of rooms: 21
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Also Known As:
Auckland`s Waitakere Estate Hotel Waiatarua
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Questions & Answers

Here's what travellers have asked, with answers from Auckland's Waitakere Estate, Heritage Boutique Collection staff and other travellers.
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Omokoroa Beach, New Zealand
2 months ago

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Questions? Get answers from Auckland's Waitakere Estate, Heritage Boutique Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1 is the best- two windows- one a view into the city, the other into the bush”
 of 5 bubbles BMoniqueB, 13 Feb 2017 | Read review
“Go somewhere else”
 of 5 bubbles Kiwidemon, 30 Jan 2017 | Read review
“The deluxe rooms have been upgraded and are suitable for singles or doubles. Plan to dine out, though maybe my review will make a diff?”
 of 5 bubbles Mamabr, 4 Jan 2017 | Read review
“Room 1 is right next to the dinning room, second floor and great view.”
 of 5 bubbles Strez13, 11 Dec 2016 | Read review
“Ask for a room with a view”
 of 5 bubbles Europahol, 6 Nov 2016 | Read review
5 of 5