We arrived very late and got an excellent support from the reception. Just an extreme friendly and helpful person!. No question he is the person who makes the place special! I just want to say thank you.
Value for money. Breakfast is the usual standard and is sufficient. The staff are helpful and the standard of cleanliness is also good. Washing line outback. Hopeful dog attends when you go outside. Large back lawn. Derelict buidling at back adds interest. Town has nothing of value but cooed to St Emilion. Please Plenty of parking, easy to access Value for money.
Where do I start? I had stayed previous and they had taken payment after the stay - so any extras could be added on. Paying afterwards has been common practice in most hotels I have stayed in throughout the UK, France and the world. This time upon arrival we were told we had to pay in full which I didnt agree with but discussion was friendly and I questioned regarding breakfast as we were unsure how many times we would need this (breakfast is billed extra at €7.50 per person per day). We decided on paying for every day but the possibility of a refund would be available afterwards if this was not needed. The first day we went down to breakfast to be greeted with the lady who we gathered was the owner cleaning. When we sat down she pointed to various things on the shelf and proceeded to carry on with what she was doing. There was an automated coffee machine, some orange/apple juice, cereal and baked (cold) croissants and baguettes. All very basic - a little too basic. Previously we had been offered other options but nothing special, we do understand this is a cheaper hotel to stay in but I would still expect semi decent services for €7.50. In the end we decided to go elsewhere and get something more substantial each morning. Buying your own to bring was very limited as the room had no fridge or kettle to make a coffee/drink. Upon departure I asked for a refund on the days we didnt eat breakfast - I was met with the cleaner/owner lady sat across the room speaking some very loud french with a sarcastic laugh in between words and another woman coming to tell me they would be unable to offer that. Even though on the first day - they were very friendly and eager to take the payment up front, this soon changed when we enquired about a few euros back for the food we didnt eat. The owner / person in charged claimed everything was cooked each day for us - which was strange when nothing was cooked on the day we actually came! English people, please note the owners / receptionist know very little if not any English - when this is advertised for English people on booking.com I think this is poor practice. I very rarely leave negative reviews, Im a pretty easy going guy - but I want others to know of our experience.…
Clean, quiet room set back from the road. I just needed somewhere to sleep overnight and this fitted the bill admirably. Staff very friendly and they were on hand when I returned in the evening and my key did not work...thank you! Breakfast fwas simple but filling, and the coffee was good.
Warm welcome from the lovely hosts upon arrival, even though our French was weak & their Engilish similar. Very clean room with shower pod in the room. All looked fairly new. Internet Wi Fi was good. Would recommend for an overnight stay enroute.