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Vila Gale Santa Cruz

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Traveller (942)
Room & Suite (212)
Pool & Beach (187)
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Overview
  • Excellent46%
  • Very good40%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“vila gale”(129 reviews)
“planes landing”(17 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Beachfront
Pool
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (1,184)
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278
237
80
14
11
Show reviews that mention
All reviewsvila galeclose to the airportplanes landinga la carte restaurantairport runwayparrot showminutes from the airportflight pathlovely hotelon an all inclusive basisindoor poolsea viewpublic buscourtesy busrocky beachrelaxing holidayall inclusive drinks
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1 - 5 of 620 reviews
Reviewed 2 weeks ago

A lovely hotel near centre of Santa Cruz. We were lucky to have been there when their festival was on so had 4 days of brass bands local voice show and folk dancing as well as other local celebrities. the hotel was spotless and the...More

3  Thank Spendee
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded 1 week ago

Dear Guest Thank you very much for the evaluation and comments to our Hotel. We feel very happy that in general you have enjoined our Hotel and consider us as an " Excellent Hotel ". We appreciate the suggestions and remarks in order to improve...More

Reviewed 2 weeks ago

Just returned from a 2 week AI stay at the Vila Gale. Very clean and comfortable hotel. The staff were extremely friendly and helpful. The food was very good and the evening seafood buffet on Sundays was worthy of a 5* rating. We also had...More

1  Thank Sandra A
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded 1 week ago

Dear Sandra Thank you very much for your lovely review . We appreciate the comments our extremely dedicate staff and the quality and diversity of our food. About your suggestion , we always look for our guest remarks as a way to improve , therefore...More

Reviewed 2 weeks ago

I will start with the positives - Quiet location ,apart from planes going past as hotel next to airport. Very clean and modern hotel with gym,pool and spa. Large but very cold infinity pool with plenty of sunbeds,no getting up at silly o'clock to reserve...More

2  Thank ElleJay15
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded 1 week ago

Dear Guest Thank you very much for your comments to our Hotel . We feel very glad that you have enjoined your stay with us , particularity our staff attention and service. We always appreciate the feedback received because only with our guest opinion we...More

Reviewed 3 weeks ago via mobile

We were in great need of a break after a pretty bad year so far. On arrival, the reception staff were helpful and friendly, as they were throughout our stay. All the other staff were lovely and did their best to make our stay enjoyable....More

1  Thank Geoffrey T
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded 1 week ago

Dear Guest Thank you very much for your comments to our Hotel , specially the remark to our staff dedication and high level of customer service that they do every day. We feel very glad that you have enjoined in your stay with us. We...More

Reviewed 5 weeks ago

Really nice hotel and just 5 mins transfer from hotel. We went AI. On arrival we asked for a kettle. A tray with cups and tea and coffee was promptly provide at no extra charge. We did not book a sea view room and were...More

2  Thank WirralMaggie
Response from VilaGaleHotels, Diretor-Geral at Vila Gale Santa CruzResponded 4 weeks ago

Dear Maggie Thank you very much for the time spent in sharing your evaluation to our Hotel. We appreciate the special mention to our staff attention and quality of our service. For sure it will help us to improve and exceed our guest expectations. Best...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$100 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Accessible rooms
Details
Price range
US$100 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Accessible rooms
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Traveller (942)
Room & Suite (212)
Pool & Beach (187)
Dining (137)
Amenities (106)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
PukkaWalkers
10 July 2018|
AnswerShow all 2 answers
Response from incmw | Reviewed this property |
Yes
0
Votes
morag1
25 February 2018|
AnswerShow all 7 answers
Response from dazann | Reviewed this property |
Hi the week we was there it was never in use
1
Vote
Pob-Bob