We stayed for a single night and regret even thinking of coming here. You have one of the prettiest properties in Costa Rica with the biggest idiots running it. Common sense is not very common. Don’t waste your time or money at this garbage property, try Conchal in guanacaste and THANK ME LATER
We stayed at Los Suenos Marriott Ocean & Golf Resort from March 22 through March 31. As Marriott Vacation Club owners we have stayed at many properties, and this was one of the best. The staff was friendly and efficient, the facilities were lovely and well maintained, the pools were stunning, and the sunsets were spectacular. It did take some effort on our part (and a few missteps because of an error in the schedule), but there were lots of activities to choose from. The hotel also offered excursions, but on the recommendation of another guest we opted to book two excursions through a local company, Piko Travel Costa Rica, and we're so glad we did - our guides were wonderful, the experiences were personalized and genuine, and we enjoyed it all so much!
The resort style pool was lovely and offered a nice view from our balcony. The room was outdated and not that special considering the price. The beach was unimpressive. The free breakfast was pretty good. We only ate at the hotel restaurant once because we were so disappointed in the quality of the food. The staff was very friendly and helpful. I am confident there are better options in the area. We paid $150 each for a doctor to come to our room for our COVID test because they had no appointments available for the next 4 days. He was very professional and we had our results in 24 hours.
When we booked we could only get a studio for 5 nights in the brand new Vacation Club building so we also booked 2 nights in the hotel and used suite upgrades. The studio was fine but small and not much view from any of the rooms. Also no table to eat on or washing machine/dryer. Did have a refrigerator and microwave. All restaurants and activities were on the hotel side. We loved our suite but no refrigerator or microwave. Awesome view from the suite. If you go be sure to arrange for Covid test when you arrive. Limited appointments and everything has to be filled out on your phone. Very complicated. The staff did help if you find the right staff member. There is a clinic nearby but still a $10 round trip cab ride. The test costs us $85 each. There is an extremely nice marina with some very good restaurants about a 10 minute walk from the hotel. We also connected with a tour company called Piko Travel. Piko and his wife Lindsay were great. Arranged transportation to/from the airport. Then met with us the next morning to book several excursions. Very professional and highly recommend using them. …
The service at the hotel is unparalleled! Pamela at the front desk is so friendly, warm, welcoming and competent. She set the tone for an amazing stay. We really enjoyed Hugo (manager in the restaurant) and Luis Enrique and Henry as servers. The bar service at the pool was slooooow, but when you could catch their attention, the service was excellent. The swim up bar is CLOSED due to covid. Overall, breakfast is absolutely fantastic. You get a wide array of items and they are served tableside. It's SO much nicer than having to go up to a buffet. Lunch and dinner is pretty ho hum. There is not a lot of choice by restaurant or by menu, but the marina is a 15 minute walk for more options. We found we didn't need lunch after breakfast. We had a gorgeous and spacious room with lovely views. Our balcony was large and we enjoyed cocktails there at sunset. The housekeeping was absolutely top notch - it was sparkling clean every day. We had a really enjoyable golf course tour with Ryan! Definitely do not miss out on that perk! The onsite gift shop, coffee shop and pro shop are reasonably priced with quality merchandise. The only downside to this resort is the beach. It's not usable. The sand is silty and slimy and the small waves are full of dirt. However, the pool is large and welcoming. While we were there, the pool level was too low for the skimmers to work, so there were a lot of leaves and a film of sunscreen on the water surface. I think they might have been waiting for some rain. The pool was overly warm, but it was pretty hot out. Overall, a very relaxing and enjoyable stay!!…
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