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Residence Inn Richmond Northwest/Short Pump

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190 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Start your review of Residence Inn Richmond Northwest/Short Pump
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Cape Cod
Reviewed 2 weeks ago via mobile

Stay at many Marriott properties and quite often at Residence Inns. This one is always good - but this time, the staff were sooooo nice, I had to do a review. They juggled checkin, special requests, upgrade room changes, and phone calls with smiles and competence. The GM should clone the staff! And, the room was super clean - 2...

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Helpful?
1Thank GoldenViewer
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear GoldenViewer, Thank you so much for your glowing review! It will be my pleasure to share your feedback with the staff. We are so glad you enjoyed your stay and hope that you will stay with us again the next time your travel plans bring you to the Richmond area. Warmest Regards, Colin Moneymaker Front Office Manager richmondnwfom@ih-corp.com

Exeter, New Hampshire
Reviewed 2 weeks ago

This hotel has easy on and off of I64, and it is within blocks of W Broad St. And about 10 minutes to Short Pump Town Center. We stayed for 7 nights and used it as a hub to travel the area.as such r here was a long term rate. The bed is separated from the desk, work area,sitting area,...

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Helpful?
Thank L9393NIrobertm
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear L9393NIrobertm, Thank you so much for your kind review! I am glad to hear you enjoyed our location and the layout of the suite. We hope you will chose our location again the next time your travel plans bring you to the Richmond area. Best, Colin Moneymaker Front Office Manager richmondnwfom@ih-corp.com

Maryland
Reviewed 3 weeks ago

this hotel can be anything you want it to be; business or family. We arrived late and they had our room ready and waiting. A great breakfast. Clean rooms and good staff Convenient to major roads as well.

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Helpful?
Thank rmbj
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Rmbj, Thank you so much for your glowing review. I am glad to hear you enjoyed our convenient location, complimentary hot breakfast as well as our staff and spacious suites. It will be my pleasure to pass along the feedback to the rest of the team. Thank you for staying with us and I hope you will visit us...

North Arlington, New Jersey
Reviewed 4 weeks ago

Hotel rooms are quiet and clean with kitchen/living areas and separate bed rooms. The fitness center is tiny and not very functional but you are allowed to use a Gold's gym about 2 miles away for free.

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Helpful?
Thank Frank P
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Frank P, Thank you for your kind review. I am glad to hear you enjoyed our spacious suites as well as complimentary access to the local Golds Gym. I will pass along your kind feedback to the rest of the team and we hope to welcome you back to the hotel the next time your travel plans bring you...

Northport
Reviewed 4 weeks ago

We stayed here on a Saturday night. Sunday morning breakfast was a nightmare. I kept asking if they were going to put more food out as there was no fruit, yogurt, eggs and everything else very sparse. People were standing up eating as there was no room. If they knew they were sold out they should buy more food and...

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Helpful?
Thank Wendy H
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Wendy H, Please accept my sincerest apologies regarding your breakfast experience at our Hotel. I can assure you this is not a typical experience for us nor is it the quality you have come to expect from the Marriott brand. Rest assured your feedback will be taken seriously and if there is anything further you would like to discuss...

Glen Allen, Virginia
Reviewed 18 March 2017 via mobile

Nice property with spacious Renovated rooms. Breakfast is also good with lots of varieties and a nice cozy seating area. Enjoyed the MIx event which is every mon tue n wed.So overall it is definately a nice n cozy place to stay. However one thing which we did not like at all is the Housekkeping. The housekeeping in this property...

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Helpful?
Thank Ishan G
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Ishan G, I am glad to hear your enjoyed our complimentary hot breakfast and Evening Mixer and I will also be sure to pass along the positive feedback regarding our Front Desk Agent Cara. I apologize for the issues you experienced with housekeeping and can assure you this is not typical of our property or the Marriott brand. Your...

Dallas, Texas
Reviewed 8 March 2017

horrible management, even worse employees that don't give a hoot about anyone. Ran out of Toilet paper, had to call Marriott customer service line to get towels in my room since the maid was not restocking. Extremely unclean. Lots of people ran out of hot water at night. Every night the elevator and hallways smell of marijuana. Scary looking people...

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Helpful?
Thank bdist2000
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Hello Bdist2000: Thank you for providing your feedback. On behalf of the hotel please accept my apologies that your stay was not up to your expectations. Our hotel strives for excellent customer service. I am sorry we missed the opportunity to provide you with the personalized service you were expecting. Our hotel has a zero tolerance for drug use. I...

Winston Salem, North Carolina
Reviewed 3 March 2017 via mobile

This hotel was old. Was given two rooms prior to this one. The first still had guest luggage in the room and the second one at least the guest had checked out but no one had cleaned. On the third room it had several bulbs burned out. The dead bolt on the door jammed and I could not get out...

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Helpful?
Thank Luvtotravel2016
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Luvtotravel2016, I am very sorry to hear that your stay with us was not up to our typical Marriott standards. I can assure you your feedback will be taken with the utmost importance and shared with the appropriate departments as to ensure these issues are not repeated in the future. Please feel free to reach out to me directly...

Williamsburg
Reviewed 21 December 2016

4th flr. room was fine, although Queen bed for 2 instead of King. However, the fixtures and carpet throughout the hotel looked used and need to be replaced. Worst "free" breakfast at a Marriott. Waffle machine broken, selections limited, especially pastries/bread. Limited selection of fruit/yogurt. No individual milks. Internet very slow, even the enhanced was about the same. We will...

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Helpful?
Thank Patrick M
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Patrick M, Thank you for choosing our hotel to take advantage of the discounted Friends and Family rate for your stay. I appreciate your candid review and please accept my sincerest apologies that we seemed to have fallen short of your expectations. Our guests typically are very pleased with our breakfast selection so I can assure you that was...

Reviewed 9 November 2016

Room was just okay. A little run down but spacious. Cups in kitchen were not clean. Bed was comfortable. Breakfast was not ready at posted start time. No eggs or other hot foods were ready except oatmeal. Check in was easy. Quiet area.

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Helpful?
Thank Drg338
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Drg338, Thank you for your review regarding your recent stay with us. I'm glad to hear that you enjoyed the comfort of the bedding as well as the spaciousness of the suite. If there is anything you would like to discuss in greater detail please feel free to reach out to me directly. I hope to welcome you back...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Residence Inn Richmond Northwest/Short Pump

Address: 3940 Westerre Parkway, Henrico, VA 23233 (Formerly Residence Inn Richmond Northwest)
Region: United States > Virginia > Henrico
Price Range: €118 - €177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond Northwest/Short Pump 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Residence Inn Richmond Northwest Hotel Richmond
Richmond Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Richmond Northwest/Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here.”
bdist2000, 8 Mar 2017 | Read review
“If you want a King bed, ask the desk.”
L2761EOpatrickm, 21 Dec 2016 | Read review
“Maybe the top floor so no one walks overhead.”
pegmoo, 23 Oct 2016 | Read review
“3rd floor South side.”
680ivanf, 21 Oct 2016 | Read review
“hotel is dog friendly - request a room accordingly”
AP1108, 23 Aug 2016 | Read review
5 of 5