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All reviewsgolf coursethe ritz carltonbeautiful hotelheat experiencebottled wateritalian restaurantindoor poolluxury hotelking bedthe hotel offersbreakfast was excellentprofessional staffjapan triplobby loungeoutstanding servicehigh quality hotelthe check in process
I love a Ritz Carlton and the Ritz Okinawa was what sparked my interest in a trip to Japan. My partner and I visited several cities in Japan and ended the journey in Okinawa. I have to say that I’m surprised by all the 5...More
I have to say I wasn’t impressed with this Ritz one bit. From the start, after emailing the concierge about our trip being birthday celebration and wedding anniversary -- The only response I ever got was a price list of over priced cake they could...More
Thank Adam S
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 1 week ago
Dear Adam S
Thank you for your recent stay at The Ritz-Carlton, Okinawa and taking your time for your feedback on TripAdvisor.
I’m sorry to hear your disappointments on the room and beach experience. Also, I sincerely regret that we did not manage to acknowledge...More
There is no question that but this is a beautiful hotel in a beautiful setting! The rooms are very nice. The toiletries were plentiful and great quality. I loved the electronically controlled curtains and blinds. We appreciated the bottled water in our rooms each day....More
1 Thank Foxredlabrador
Response from Takeshi H, Director of Operations at The Ritz-Carlton, OkinawaResponded 2 weeks ago
Dear Mr. Foxredlabrador,
Thank you for taking your valuable time to respond to our survey following your latest stay here at The Ritz-Carlton, Okinawa.
We are very sorry for all the inconvenience and disappointment caused to you that the service you received during your recent...More
A very average property when you expect Ritz Carlton name, style and status. Very lethargic and slow check in process. Very weak understanding of English and virtually no vegetarian food. Neither are the people forthcoming in preparing something for the guests who are vegetarian. Average...More
Thank Abhishek S
Response from Takeshi H, Director of Operations at The Ritz-Carlton, OkinawaResponded 3 weeks ago
Dear Abhishek S,
Thank you very much for selecting to stay at The Ritz-Carlton, Okinawa and taking your time for your feedback on TripAdvisor.
I’m very sorry to hear that the check in experience did not meet your expectations and also sincerely regret that the...More
We stayed here for 3 nights before heading back to Naha for the last 3 nights of our Japan trip and I wish we stayed at the Ritz longer! The customer service is second to none. Friendliest, most helpful staff. There was a bit of...More
Thank Trish U
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 3 weeks ago
Dear Trish U,
Thank you for your recent stay at The Ritz-Carlton, Okinawa and taking your time to write a nice comment about your stay.
I am very pleased to read the room and dining experience you had during your stay with us. Especially the...More