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    Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)

    Building 678, Depot Road, Fort Buchanan, Guaynabo 00934, Puerto Rico
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    8/10/2017 9/10/2017
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    Traveller (1)
    Room & Suite (10)
    Dining (2)
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    Overview
    • Excellent47%
    • Very good22%
    • Average9%
    • Poor13%
    • Terrible9%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Shuttle Bus Service
    All hotel details
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    Write a Review
    Reviews (22)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 22 reviews

    Reviewed 15 March 2017 via mobile

    There are a myriad of problems at this location. I was greeted by 3 staff members when I arrived; one was the manager but none could help me get my reserved room. I arrived about 2:30 PM which is early and was told they didn't...More

    1  Thank BlueThunder91
    Response from ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)Responded 17 March 2017

    BlueThunder91; I'm truly sorry we failed to provide you with the service you deserved. We had several NAVY & Army groups sharing guestrooms, the second occupant registers on the second or third day so we just have to collect their signature and hand a key....More

    Reviewed 5 February 2017 via mobile

    Location and rates are outstanding. If you qualify through military service consider staying here. Decent breakfast and close to px and commissary. Cheapest gas around. They don't provide service on weekends but not a problem. Pool is nice and they have towels at the desk....More

    1  Thank Michael C
    Response from ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)Responded 7 February 2017

    Thank you Michael for your great review! It was very pleasing to read your comments but specially when you referred to our Staff. We are very passionate and committed to make our guest's stay a memorable one. I agree the location is a great convenience,...More

    Reviewed 18 January 2017

    Following a cruise, we needed a place to nest for two nights. I originally wanted to stay at Courtyard Marriott, Isla Verde but decided to save a lot of money with the Army base hotel. As we disembarked early, we killed a little time and...More

    1  Thank bahiadreaming
    Response from ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)Responded 19 January 2017

    Thank you for taking of your time to share your hotel review and alerting us on areas that needs attention. You mentioned: 1. phone rang at random times - we're looking into it and it will be corrected immediately; 2. roof leaks after rain -...More

    Reviewed 8 January 2017

    You must be an ID Card holder to stay here. I am a retiree living in Germany & chose this Lodge to spend a few days on post before my flight back. The PX is practically almost across the street & there is a shopette...More

    1  Thank donbacardi
    Response from ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)Responded 11 January 2017

    Thank you for choosing our hotel for your lodging needs and for taking the time to share your review. The hotel location is very convenient as it is at a walking distance from various places, close to main shopping centers and the Bacardi Rum Factory....More

    Reviewed 26 December 2016

    Friendly staff. Free hot breakfast was good. I stayed in two different rooms on the first floor, one in the main hotel building and another in the separate building. Both were unbearable to breathe in. There was a really bad mold/mildew odor that just wouldn't...More

    1  Thank Mary W
    Response from ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)Responded 28 December 2016

    Dear Mary W., Thank you for your review and for staying at Holiday Inn Express at Ft Buchanan. We appreciate your feedback. Please allow me to offer my apologies for the strong humidity smell in the room. This past month we've experienced an increase in...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$99 - US$195 (Based on Average Rates for a Standard Room)
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 73
    • Location
    • Caribbean >
    • Puerto Rico >
    • Guaynabo
    Add Photo Photos
    Traveller (1)
    Room & Suite (10)
    Dining (2)
    Pool & Beach (2)
    Hotel & Grounds (14)
    Bathroom (1)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    jdh1932
    26 January 2015|
    AnswerShow all 2 answers
    Response from ElCaneyLodge | Property representative |
    Good Morning, Thank you for taking the time to reach out to us. Our two bedroom suite offers the following: Spacious 2 bedroom suite features one room with 1 queen bed and another room with 1 king beds hi-speed internet... More
    1
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    Room Tips
    "View facing the PX area."
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    "East rooms are quiet at night"
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    "All rooms are basically the same, however we stayed at the main building as that is where the breakfast area..."
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    "The closer to the main building the better the wifi works"
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