With some hesitation we booked this hotel with 5 adults and 4 children between 1 and 6 years old. Described as a family hotel we were initially reluctant as many hotels only suggest they are family hotels however in reality they are not. I was very surprised at the extensive childrens programme delivered. This hotel is truely a family hotel with great booking staff. Dinner is set with set tables which is great as you know where you are going daily. each family table has a small table with colouring pens and pages to entertain kids while you wait fir food to be served. a brilliant idea. the food varies and the lunch / snack option is a also a brilliant idea. Friday night is a special food night and the variety at every mealtime is brilliant. I would recommend somewhere in the restaurant a drinking fountain/tap is placed for people to fill up water bottles with. The sauna and swimming facilities are absolutely brilliant. the udea ti have seperate pool and wellness facilites for families and adults only makes this hotel extra special. this drastically improves my view of this hotel as you can swim with children in one pool and go somewhere else if you want yo be children free for a while. i would recommend opening the adult pool earlier (1pm rather than 3pm) as many kids have a nap in early afternoon and this could give the chance for one parent to enjoy facilities while kids sleep. the kids programme is the best i have experienced anywhere. the programme staff genuinely enjoy working with kids and although our kids speak english they had no issues understanding and enjoying their time. in fact they actually looked forward to it daily. I would recommend having an arts/crafts room available for kids somewhere rather than specific times for this to happen. there is a small lego area. a small soft play area which the kids loved and an arcade which could do with updating. the outside play area is also a brilliant addition. i only became aware if a babysitting service after we left which was a shame as i would have used it. but great that this exists. there are lots of things to do within walking or a 20 minutes drive of the hotels location. The cleanliness if the hotel is great and we didnt notice any dirt or mess. The staff are really very very helpful. On one occasion i asked the manager who was wearing a grey suit a question and he told me to ask someone else. Apart from this every other staff member was engaging helpful and positive. recommend…
I honestly don’t understand the great reviews about this hotel. Firstly, this hotel doesn’t have a kids club as used from other family hotels. It has a small play room which the kids can play in but there is no kids care. Through summer holidays there is animation program for the kids which was really great and probably the best part about this hotel. The food was up and down and the waiters confused. There was one lady at the hotel reception that I found particularly unfriendly and unhelpful l would you believe that in a family hotel located in mountains they would have no suggestions for recommended hikes? We had to do all the research ourselves. So to conclude, we are not coming back.
We liked this hotel a lot. Nice animation for kids, really horribly good kitchen, breakfast also nice . The room is big and clean, good wellness with sauna. adults go to upper sauna, because people with kids do not respect the quiet zone in the lower sauna at all. We enjoyed! Thanks
Professional staff, well equiped hotel with swimm pools, bars, bowlings, sauna, and so on, very nice room on 5th floor with balcony, quite clean even if could be better on some areas of bedromm and bathroom. Very nice and wide breakfast, and nice bar as well No respect of COVID19 protection masks nither by hotel staff, nither by any customers even if it is written everywhere that you have to wear a mask in common areas! Our top roof window fence was broken!!! I told it one year ago to hotel Mgmt already as we occupied same room. After 1 year nothing done!!!!!! No helper to close roof top fence (Velux) anyway into rooms!!!! Quite expensive price (320euros for 2 bedrooms 1 night and 4 breakfasts)
We had an amazing stay st your hotel. We loved food, friendly and proffesional staff as well as kids zone and animation program. Lovely wine menu and absolutely clean hotel. We would definitely come back. Well done to your great job. Thanks.