Hotel Fis Jasna
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Demaenovska Dolina 330, Demanovska Dolina 031 01 Slovakia
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Room & Suite (19)
Dining (7)
About
#4 of 17 hotels in Demanovska Dolina
Location
Cleanliness
Service
Value
Hotel FIS Jasna - A superior quality hotel. Welcome to the prestigious 4 star Hotel FIS Jasná – the highest situated hotel in the ski resort Jasna, the largest and most popular winter sport resort in Slovakia. Nestling on the mountainside at an altitude of 1220 meters, the hotel is offering you a fantastic doorstep skiing only 20 meters from the nearest ski lifts for Chopok Jasna - Lukova. This perfectly situated hotel offers you an unforgettable holiday all year round, the perfect choice for passionate skiers and snowboarders. Sports enthusiasts will be just as delighted as the summer visitors, who go on the relaxed walking or hiking tours to discover the most beautiful landscapes and unrivaled breathtaking views of the Low Tatra Mountains, while enjoying tranquility and beauty of the National Park.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Bar / lounge
Hiking
Ski rentals
Babysitting
Wifi
Indoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Ski school
Skiing
Billiards
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Meeting rooms
Spa
Massage
Ski In / Ski Out
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Private check-in / check-out
Laundry service
Ironing service
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Room features
Bathrobes
Room service
Safe
Telephone
Kitchenette
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, Slovak
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
11Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Demaenovska Dolina 330, Demanovska Dolina 031 01 Slovakia
Name/address in local language
Getting there
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141Reviews3Q+A14Room tips
Reviews
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I travel most of the time. I could claim I slept more in hotels beds than in my own last year. We just moved to Slovakia and decided to spend a weekend in Tatras, skiing. We were truly positively surprised. You exit hotel straight on the slope. Snow quality, cables and ski bars are matching what we experienced in Italy and Switzerland. Hotel rooms are spacious with beautiful views. Ski bar is an experience not to be missed. You will be sipping your glass of Champagne in best company of world professional skiers, smiling down on you from the wall;) The owners Lucie and Peter are friendly and accommodating almost every wish. What we truly appreciated was the acceptance of our dog. Food is very nice and Champagne/Wine list offers variety of choices. They have 3 masseurs and they do a great job! We are definitely coming back in March when they are throwing a big tuna party! Thanks Lucie and Peter for hosting us and creating feeling ‘like home’. …
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Date of stay: January 2019Trip type: Travelled with family
Helpful
It was our 3rd time in FIS. Our feeling during previous visits were mixed, but still positive enough to come back. Unfortunately this time it was not the case, due to poor service and unprofessional management... Starting with positives: 1. Location is great -just next to the slopes, with nice view -perfect. 2. The design in common areas (reception, restaurant, ski-bar) is nice, modern and classy -with beautiful furniture and lights. 3. The size of the hotel -just right -not too small not too big. 4. Swimming pool -very small, but nice. The opening hours are surprisingly short (15.00-18.00 for families, 18.00-21.00 for adults), but it is manageable. Negatives: 1. Management of the restaurant -people are nice and smiling, but they are not able to help and it does not seem they care about it -few examples: -there are fixed menus at the dinner -choice of a starter or soup, choice between two main dishes and a dessert -you make your decision in the morning, so it seems to be easy to manage, as all the dishes are precooked… It is not. We were waiting almost an hour for the starter and soups! As children were really hungry, I have asked them after 30 min wait to bring at least the soups for them. The answer was: they could not because they were really busy… When I have asked them to call the Chief, they came back saying, they refuse to meet… -the breakfast is buffet-style and is served until 10.00. We were usually coming around 9.30 and the choice was very limited and the “leftovers” looked really bad (you were not willing to taste fried eggs, ham or other meet as it all did not look fresh at all). In most of the cases they were bringing you the finished items after demand, but it was taking them long time and how many times you make ask… -you may order some “fast” dishes in the ski-bar (burger, soup, French fries, salad) for lunch during the day, but they are often not fast at all. 2. Quality and variety of food for breakfast –very basic food, the same choice every day, poor quality coffee (you may order really good coffee at the bar) –far below four star standard they claim. 3. Quality of cleaning service –they “clean” every day, but the service is really poor, they just wipe the floor fast and change towels, in few occasions they washed the glasses, but made it the way, we had to wash them again –again not what you would expect from four star hotel. 4. Top management. The hotel is run by a couple (they probably owe the property, but I am not sure about it). During our previous stays in the hotel, I have hardly had occasion to meet them. This time, they were there all the time. You would expect that to have positive impact, but it is not in my opinion. It may be the case that they had some good management before and they try to manage the business on their own now. It does not work well and the result is poor service described above. In addition, the owner/ top manager is just rude when receiving negative feedback: -when I have complained him about slow service described above (almost 60 minutes waiting time for just a soup), he has started to argue with me saying it is normal in busy time… He was really rude, what has really shocked me. -I have called the reception asking for table reservation for two families. They took the reservation, but when we have arrived, the top manager/ owner stopped us saying, there was no place for us, we would need to wait for 30-40 minutes and they do not take reservation… What would you say?... To sum up –Hotel FIS has a lot of potential to become a great place to spend winter holidays with its location and premises, but it needs proper management in all the areas. The owners will hopefully understand it and employ somebody to make a job. Until it happens I do not recommend the place.…
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Date of stay: December 2018Trip type: Travelled with family
Value
Cleanliness
Service
Helpful
Response from Lucia S, General Manager at Hotel Fis Jasna
Responded 7 Jan 2019
Dear Mr. Jarek L, Thank you for your review. We are surprised by your negative review as we strive for perfection and we have gone above and beyond to make your stay memorable. We are disappointed to hear that all our efforts came to waste. We hope that you understand that it is not possible to make a reservation in our restaurant for a table of 9 people that is composed of 5 children – age from 2 to 11years old that do not sit by the table and run around all the time. The other guests were making complaints about the behavior of kids in restaurant, that it is not a playground. That’s why we recommend to all our guests with kids to come earlier for the dinner not in a rush hour, to be served very quickly. As for your breakfast experience we are surprised to hear a negative review as you have arrived most of your stay after closing time (10am) and we did not charge a surcharge for a la Carte breakfast you have ordered every morning. On a further notice we apologies that you have been waiting too long in our ski bar however all our food is prepared from fresh ingredients and is definitely not fast food therefore we are greatly disappointed in this perception. However we value your feedback. We hope we have informed you sufficiently and we strongly believe that this review is not appropriate to the level of service we have offered to you and your family. In the same week of your stay we got most of the ratings on booking.com which exceeded 9 points, and mostly of them are valued the highest degree. We hope that in the future you will have a better experience with us. Best regards, Lucia Svecova General Manager
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We spend some days during december and New Year, and can only recommend it highly. Very friendly staff that did their very best to help, care and accomodate our wishes special request and took very good care of us. Thank you very much for a very nice stay, certainly the place to stay in Jasna.
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Date of stay: December 2018Trip type: Travelled as a couple
Helpful
Response from Lucia S, General Manager at Hotel Fis Jasna
Responded 7 Jan 2019
Dear Mr thomasmV8153ES, We thank you for your feedback. We always strive for your opinion in order to facilitate the exquisite service to our guests. We are happy that you have had a splendid experience at Hotel FIS Jasna and we are already excised to welcoming you back in the near future. Lucia Svecova General Manager
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I went out for few days with my dog to hike trails of Nizne and Vysoke Tatry. During this time I stayed in Hotel Fis Jasna. The hotel staff is super friendly and the kitchen is good as well, including for vegetarians (which is not that common in the area). All in all, I had very positive experiences. Strongly recommend.
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Date of stay: September 2018Trip type: Travelled solo
Helpful
We spent a couple of days in this "Ski Boutique" Hotel, how they call it and it was worth it. We really enjoyed big room with a nice view and also nice and kind staff. Me personally the Ski Bar was great, top location - 10 metres from the slope! I can only recomend the stay in this nice hotel.
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Date of stay: February 2018Trip type: Travelled with family
Location
Service
Sleep Quality
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PRICE RANGE
US$153 - US$349 (Based on Average Rates for a Standard Room)
LOCATION
SlovakiaZilina RegionDemanovska Dolina
NUMBER OF ROOMS
32
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Claim Your Listing Frequently Asked Questions about Hotel Fis Jasna
Which popular attractions are close to Hotel Fis Jasna?
Nearby attractions include Jasna Nizke Tatry (0.9 km), Vrbicke pleso (0.9 km), and Detské ihrisko VTÁČIK Vrbické pleso (0.9 km).
What are some of the property amenities at Hotel Fis Jasna?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hotel Fis Jasna?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
What are some restaurants close to Hotel Fis Jasna?
Conveniently located restaurants include Slovenska Koliba Jasna, Ľudová Reštaurácia at Ski & Wellness Residence Družzba, and Raštaurácia Jasná.
Are there opportunities to exercise at Hotel Fis Jasna?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Hotel Fis Jasna have an airport shuttle?
Yes, Hotel Fis Jasna offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Fis Jasna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Fis Jasna?
The staff speaks multiple languages, including English and Slovak.
Does Hotel Fis Jasna have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hotel Fis Jasna accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.