Castle Inn Hotel
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Castle Inn Hotel

Traveller (493)
Starter
Dining (47)
Room & Suite (6)

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About

4.0
#5 of 6 hotels in Bassenthwaite
4.3 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Housed in a coaching inn dating back to the late 1700s, the four-star Lake District Castle Inn, boasts a swimming pool and views of Bassenthwaite Lake. Skiddaw Mountain and the Lakeland Wildlife Centre are nearby. The 45 modern bedrooms offer en-suite bathroom facilities and include amenities such as flat-panel TVs with cable channels, hair dryers and coffee and tea making facilities. Guests can relax in the quiet gardens or take advantage of leisure amenities such as a steam room, spa pool, games room and tennis courts. Fantastic evening meals and local beers can be enjoyed in the Castle Inn Tavern. The Lake District Castle Inn hotel & spa, within seven miles of Keswick, Cockermouth and the Theatre by the Lake. Carlisle and Workington are within 20 miles of the property.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Mini golf
Tennis court
Books, DVDs, music for children
Parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Fishing
Walking tours
Board games / puzzles
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Room features
Blackout curtains
Desk
Housekeeping
Room service
Safe
Electric kettle
Flatscreen TV
Bath / shower
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Classic
Languages Spoken
English, Italian, Polish
Hotel links
Special Deal:Stay & Save - Discount for 2 of more Nights
1,587Review17Q+A100Room tips

Reviews
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Detailed Reviews
Linda Collier wrote a review May 2023
2 contributions
Hotel's Favourite
5.0 of 5 bubbles
We visited the hotel as part of a 4 night bus tour of the lakes. We enjoyed our time at the hotel, some may say its dated however it boasts lots of character and is very clean. Within the group we had a few problems such as the rooms not being serviced and the food choices however when we mentioned this to Lucy the Hotel Manager, she managed to get it all sorted out, was very apologetic and even changed the menu for our last night truly going put of her way to make the experience a superior one, for which we are very thankful. We also loved the pool, sauna and jacuzzi which you could see was maintained to a very high standard and was great to come back to after the day trips out. Despite the few teething problems we wouldn't hesitate to rebook for next year if the tour is still going.
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Date of stay: May 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: Lovely new leisure facilities, staff go out of their way to make your stay a special one!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lynn M wrote a review Aug 2020
Walsall, United Kingdom53 contributions31 helpful votes
+1
4.0 of 5 bubbles
I booked this hotel through Groupon for three nights including breakfast daily. Having read some other reviews I was a little concerned, but we found our stay to be good, in the post COVID-19 circumstances.

The room was lovely. Very clean. We had brand new heavyweight dressing gowns in the room and a bottle of wine on arrival.

The bed was extremely large (although a little soft for me, but my partner said it was the best bed he had slept in!). The bathroom was great with a bath and separate shower cubicle.

Due to restrictions, we had paper cups for hot drinks which wasn't ideal, but perfectly acceptable; the room wasn't cleaned daily, but again in the circumstances perfectly acceptable. We asked at reception for additional teabags and toilet roll and they were provided without question.

The staff were all very friendly and welcoming and the breakfast was delicious.

We found reception and some of the corridors to be a bit dim, but it did not detract from our lovely stay.

Overall I would recommend this hotel and would stay again if planning a trip to the Lake District.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire R wrote a review Feb 2020
Preston, United Kingdom33 contributions28 helpful votes
4.0 of 5 bubbles
Stayed here overnight during Storm Ciara after visiting the Lakes Distillery what a wild and windy night!
I’d contacted the hotel a few days before we went to see if we could have a twin bedded rather than a double room as I broke my shoulder 6 weeks ago and am quite restless during the night & didn’t want to disturb my husband; the chap I spoke to said there wasn’t one available but would see what he could do and when we checked in we were given a twin room, which I was very grateful for.
The hotel itself is a little odd in that there seems a lot of large,empty rooms, but the room itself was clean, and the beds quite comfy. It looks like it has been redecorated and the bathroom fittings were new. The carpet however had seen better days and was a little threadbare in places. Despite the wind howling round outside we slept well!
Breakfast - the continental options were reasonably good and the bread for toasting was lovely and there were even crumpets! The hot options were cooked to order rather than buffet style which was lovely and we were very impressed with the Cumbrian breakfast and the quality of the produce.
All the hotel staff we encountered were professional, helpful and friendly.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louamiedan wrote a review Mar 2020
Lancashire73 contributions78 helpful votes
2.0 of 5 bubbles
we stayed at this hotel as it was a christmas present from our parents, we expected a nice hotel in the countryside, what we got was an old tired hotel in need of updating. We were checked in by a gentleman who was friendly enough but who smelt very strongly of stale cigarette smoke. We made our way too our room which was tired and old fashioned. The mattress was lumpy and very uncomfortable. The room was very dusty, when we lifted the the books and magazines from the table it was thick with dust. We even found toe nail clippings on the carpet. The bathroom was dirty with mould round the shower , cobwebs to be proud of (they would have taken many months to get so big) and hair not from on your head in the bath.
We were on a dinner bed and breakfast package so headed down to the bar to eat. The assistant manageress was lovely, she was friendly and helpful and was doing her best to create some atmosphere in a bar which was very quiet and lacking any ambiance. The food was ok although not particularly flavoursome and not very hot . The bar area needed some attention, the window frames were rotten and I was sat by a radiator cover which was broken and had nails sticking out of it
We retired to our room and were disturbed through the night by people walking up and down the corridor, resulting in a very poor night sleep.
Breakfast is served in a different part of the hotel and again the assistant manageress was friendly and welcoming. However the food was poor, my husbands mushroom and tomato was cold and the beans were only warm. The coffee when poured was so weak it looked like tea, so was lacking in taste .The room was also cold.
The layout of the hotel is strange it is full of unused space .
It feels like a hotel which has lost its way.
We checked out a day early and the same gentleman who checked us in didnt ask why we were checking out early or whether we had had a positive stay.
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Date of stay: March 2020
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire F wrote a review Aug 2021
Reading, United Kingdom9 contributions1 helpful vote
2.0 of 5 bubbles
My family and I stayed in this 'Signature Collection' hotel for 4 nights in August 2021. On booking, the cost was quite high, so I had the impression that this was a good quality hotel. I was mistaken. It was rated 3* on booking.com, but the AA had attributed 4*. I would rate it 2*. The rooms are very dated and shabby and there is a long walk between reception, the rooms and the bar/restaurant. The design of the hotel doesn't really work. Our 'executive double' bed was two singles pushed together which sagged in the middle of each mattress. The mattresses were stained. The mattress topper didn't reach over the two beds so there was a ridge down each side. The fitted sheet didn't reach across the two beds. The quilt was too long for the bed. During our stay, we had to empty our own bins (no service to the rooms), make our own beds, find our own toilet roll and shower gel/shampoo. We ordered a vegetarian breakfast to the room and it came with bacon on it! We ordered apple juice and got orange juice. We ordered eggs and didn't get them. I sat in the bar garden for an hour and didn't get served.
On the positive side, the food that we did get was well cooked and the swimming pool was a good size and warm. The staff were as helpful as they could be. Unfortunately the steam room was so hot that it burnt your legs (steam comes out below the seats).
I will never stay in a Best Western again after this experience. They are clearly just taking advantage of the fact that the Lake District is a popular area and everyone is holidaying in the UK this year so they think they can charge what they like. I was very disappointed considering the price I paid. We stayed out of the hotel as much as possible during the day as it was not a nice place to be. We tried to book an alternative hotel but there was no availability elsewhere.
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Review collected in partnership with Best Western
Date of stay: August 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sandrac58 wrote a review Jul 2020
Sunderland, United Kingdom3,778 contributions316 helpful votes
+1
4.0 of 5 bubbles
We booked an executive room, however when we arrived at reception we had been upgraded to a suite, how nice was that. The suite was room 61, it was lovely. Huge bathroom, lovely comfortable bed, lovely clean crisp bedding, dressing robes were also supplied.The towels were white, fluffy, and very nice. Tea and coffee making facilities in the room. The room was nicely decorated. TV with numerous channels. Because of covid 19 you cannot have room service, but ever you require [clean sheets, towels, tea and coffee replenished], you just ring reception. All staff in the hotel are pleasant and friendly. The hotel gardens are stunning, tennis courts and put put golf are available.all free of charge. We ate in the hotel both nights, good menu and specials board, on both nights the food was excellent. We had breakfast on both days, which was lovely. Served hot and tasty, and a good choice, all cooked to order. Social distancing is well organised around the hotel. The gym and pool were shut due to restrictions. Plenty of parking at the hotel, and free..
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Date of stay: July 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BaggingWainrights wrote a review Mar 2022
1 contribution
2.0 of 5 bubbles
My husband booked a three night stay as a surprise for my birthday and PAID for a few extra surprises and upgrade on our room. The room was lovely however housekeeping did not clean our room once in our stay and when we brought this up at reception we were told that you have to ask to have your room done ( should they not have told us that at check in ! ) after asking to have this done as no toilet paper left /tea/coffee/milk - bin over following the room was still not cleaned. Breakfast was £16.00 EACH and we had to ask for tea/coffee and not offer any other type of breakfast just the help yourself standard stuff - fortunately I over heard someone asking for scrabble egg and salmon I then asked if this was possible for us - should there not have been a menu on table informing people ! We ate and drank in the hotel all three days and our stay could have been so much better if the attention to details was much better which is a shame as nice hotel but not worth the price paid and such as shame as this was a surprise stay for a special birthday. Our stay would have been perfect if the hotel looked into attention to detail.
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Date of stay: February 2022
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: upgrade to a larger room - worth it - would have been really disappointed if we had not upgraded
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mooreboots wrote a review Aug 2020
Birmingham, United Kingdom91 contributions18 helpful votes
1.0 of 5 bubbles
Where do I start...empty lobby/reception on arrival so nobody to greet us/check in. Our room (No 70) was in the grubby "annexe" to the hotel with no views to the rear of property. Room stunk of diesel from boiler room next door, it was disgusting & noisy. Furniture was old, dated & smelt musty. Bed was so soft we rolled together in middle & ended up sleeping other end of bed with back ache all night. Only 2 paper cups provided for 2 people for 2 nights. Food in restaurant was vile. We were squeezed into a corner with no views or space & felt cramped next to the half open bar. I complained about my overly peppery steak pie which I couldn't eat with bland unseasoned boiled parsnips as side which were vile. Partner's burger was average. Sticky toffee pudding was cold, so was caramel sauce. £7.50 for 3 very thin slices of cheese as cheese board. Waitress appeared to go home around 9.00 so barman stepped in. Very odd hotel with staff either rushing around or disappearing! Beautiful from outside & interior but bedrooms were terrible & dated. Very short staffed. Breakfast was too regimental & we weren't allowed to dine when we wanted despite there being plenty of room for social distancing. Left waiting around to be seated & service was terrible. Best Western need to get their act together & get decent staff here to turn this hotel around as it could be beautiful if bedrooms revamped, staff recruited & food/menu & service improved. Definately won't be going again & not surprised it's apparently up for sale. Not the usual Best Western standard at all, don't recommend staying here.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wendy G wrote a review Feb 2020
Crete, Greece84 contributions55 helpful votes
+1
3.0 of 5 bubbles
Stayed at the Castle Inn hotel for one night before visiting the Lakes Distillery.
The hotel is very big & spread out, we easily found reception plenty of signs, check in was very easy, our room 62 was a standard double, ok for one night but a little old fashioned although the bathroom was modern, the room was a good size, double bed, large set of drawers a bit battered, built in wardrobe/cupboard with a fan, iron & ironing board inside, wall mounted tv, table with coffee/tea tray, the room was very dusty, lights, tv, mirror, bed head etc covered in dust, the bedding was clean, but the pillows had lots of darks hairs on them which housekeeping must see when they change the bedding, the bathroom was clean but lots of mould round the shower, behind the sink the sealant was missing there was lots of mould & dirt which could be seen through the mirror, in the morning I opened the curtains to find an old carton of milk on the windowsill, which the young lady on reception would verify wasn’t ours as I asked her for extra milk, the rooms must not be checked prior to guests arriving if they were the dust, mould & milk carton wouldn’t be there, such a shame that the housekeeping lets the rest of the hotel down.
We had evening meal in the Tavern, it was really nice, the food was lovely, good choice, quality products, the staff were very friendly, had breakfast in the restaurant & again the food was excellent, plenty of choice, freshly cooked to order, same staff from the evening meal, still very friendly.
We had to change our dates due to my husband being very ill & our original dates clashing with a consultant appointment, this was done easily by email with a £15 admin charge which I could understand if the hotel was busy & they had to move things round to find us a room or if they would be left with a room they might not be able to sell, but the hotel was very quiet hardly any guests, I suppose with it being part of a hotel chain the emphasis is on making money with extras like upgrades which they invite you to bid on!
Although the hotel was nice & the staff friendly, the cleanliness of the rooms let it down which is a shame.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian C wrote a review Oct 2020
London, United Kingdom23,741 contributions1,495 helpful vote
+1
5.0 of 5 bubbles
We spent three nights here as we explored the Lake District. The location is away from the hustle and bustle of the main towns, which is a positive advantage at the current time.

From arrival to departure, the staff were welcoming and helpful. We had dinner in the restaurant each evening and breakfast each morning, all of which has to be booked in terms of timing because of covid reduced capacity.

Covid precautions were well-managed. Our dinners were excellent, with a changing menu between dinner and the bar menus and a reasonable wine list, so that we were able to enjoy a different selection each day. The hotel needs to be congratulated on this in the current circumstances.

The breakfasts were stellar, with a great Full English breakfast that kept us going through the day.

With current precautions, rooms are not serviced daily, but the reception staff provided us with supplementary bathroom accessories and tea bags as required, plus a shoe cleaner which I needed after one of our days out in the rain!!

We had a thoroughly enjoyable time and I would happily stay here again.
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Date of stay: October 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin James R asked a question Sept 2023
Montreal, Canada1 contribution
Do family rooms have refrigerators?
Answer from Hotel Manager
Keswick, United Kingdom
Good Morning. Our Family Rooms do not have fridges. The Suites are the only rooms that have a fridge provided.
sandyEccleston asked a question Feb 2023
eccleston11 contributions13 helpful votes
Does the castle inn show sky sports?
Answer from David M
Keighley, United Kingdom16 contributions8 helpful votes
Don't think so.
Answer from Liz S
Accrington, United Kingdom52 contributions22 helpful votes
I would recommend contacting the hotel directly. When I visited early January it was not in use.
Jane F asked a question Oct 2019
Cumbria, United Kingdom12 contributions7 helpful votes
What time does breakfast start please
Answer from Maria Rita D
Leicester, United Kingdom32 contributions32 helpful votes
Not 100& sure but give them a ring and I am sure if you wanted something earlier they would prepare you something.
Answer from DGM-CastleInnHotel
Bassenthwaite, United Kingdom
I would say it takes around 20-25 minutes to walk there, depending on how able you are at walking. I will mention that the roads do not have pavements, so extra caution is needed, and there are no street lights so if you are intending coming back at darker times, perhaps bring a torch. I hope this has helped, let me know if you need anymore information,
spain4me wrote a tip Apr 2024
Greater London, United Kingdom10 contributions2 helpful votes
4.0 of 5 bubbles
"Probably one of the cheapest hotels in the lakes . Nice big carpark ( free ) some room maybe a little dated , but overall very clean hotel."
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claz_b wrote a tip Mar 2024
Yorkshire3 contributions
5.0 of 5 bubbles
"If in the family rooms you sometimes could hear other kids so if you are a light sleeper you might want to pack ear plugs just in case"
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Jacqueline B wrote a tip Feb 2024
County Durham, United Kingdom189 contributions30 helpful votes
3.0 of 5 bubbles
"Plenty of parking Bus stop outside hotel to town Hotel bar no atmosphere I did ask to light the log fire which was nice"
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Tracy R wrote a tip Jan 2024
40 contributions4 helpful votes
3.0 of 5 bubbles
"Avoid hotel restaurant"
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Adventure28711862015 wrote a tip Oct 2023
1 contribution1 helpful vote
2.0 of 5 bubbles
"Plan to eat out "
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PRICE RANGE
€136 - €174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus castle hotel bassenthwaite, best western keswick, best western castle hotel, best western bassenthwaite, bassenthwaite best western
LOCATION
United KingdomEnglandCumbriaLake DistrictKeswickBassenthwaite
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CASTLE INN HOTEL | UPDATED 2024 Reviews & Price Comparison (Bassenthwaite, England) - Tripadvisor

Frequently Asked Questions about Castle Inn Hotel
Which popular attractions are close to Castle Inn Hotel?
Nearby attractions include The Lake District Wildlife Park (0.9 km), Bassenthwaite Lake (5.2 km), and Skiddaw (5.8 km).
What are some of the property amenities at Castle Inn Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Castle Inn Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Castle Inn Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Castle Inn Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Castle Inn Hotel?
Conveniently located restaurants include De Brito Craig's Wheatsheaf Inn, Restaurant at Lyzzick Hall, and Bassenthwaite Lake Station.
Are there opportunities to exercise at Castle Inn Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Castle Inn Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Castle Inn Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Castle Inn Hotel?
The staff speaks multiple languages, including English, Italian, and Polish.
Are there any historical sites close to Castle Inn Hotel?
Many travellers enjoy visiting Mirehouse & Gardens (4.9 km).
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