On arrival we were half an hour early . The receptionist was most unhelpful , the place was cold . Eventually we were shown to our room .it was small , dark with no views .Very disappointed. Would we return ,NO..
Hotel was charming staff very friendly and helpful ideal location to set of on walks room was nice and clean we had our evening meals in hotel which were fresh sourced food hot and tasty good choice of breakfast especially in current climate.
We both can’t wait to go back.
We travelled to the peak district to take a couple of walks and stayed at The Charles Cotton Hotel.
The room was cosy and comfortable and staff were very helpful, happy and accommodating.
The food was good in the hotel.
It was located just right for the 2 nights we stayed there.
Like others on here we booked a 2 night stay through Wowcher- though looking at some of the other reviews I wonder if I was in the same hotel! We are only from Derby and just wanted a change of scene after not being out of the city since lockdown
.The Charles Cotton is a charming old building right in the centre of the village, but is not like a modern purpose built hotel where all the rooms are the same. We had room 10 on the top floor, it was clearly one of the smaller rooms but perfectly OK, clean, well decorated, nice shower room. On the first night we eat in the restaurant, great food and very ample portions!! Friendly service. The breakfast was table order because of corona but again fine and a good choice. Over the couple of days we had drinks and one lunch in the bar, which I thought was a very cosy area. We were well attended to by Luke and his colleagues who were having to work hard to do table orders and serve the drinks.The tuna sandwich I ordered was enormous as the chef had given me some extra!! Tilly on reception was very friendly and keen to answer questions about local amenities
Yes, the rooms were not cleaned and made up each day, but this was clearly explained to us on check in as being part of the corona restrictions. OK the carpet in the reception area is threadbare and could do with replacing, but is this going to ruin my stay? Would I stay here again - yes!!😀😃😄
I know we’re still living with COVID so we have to make allowances but good customer service should still be on the menu. Having stayed for 2 nights I think we got a fair impression of how this hotel is run. Check in is not allowed until 3, we arrived at 2:30 and were told we’d have to put our bags back in our car until 3. Ok COVID, we understand. We came back at 3 and waited 15 minutes to be met at the door to check in, we were given a room, and told to watch the lock as it was ‘a bit dodgy’ which means doesn’t work. Settled in and went down to the bar for a drink, seated straight away, good, waited 15 minutes before being asked what we wanted, then another 15 to be served. Time is definitely slower in the cotton hotel. Again breakfast the next day we sat down with 3 other couples, with no sign of the staff. After talking amongst ourselves turned out nobody had be out from the kitchen for 15 mins!! There’s a theme.
Came down later to ask for more milk, again a 15 min wait. I made the mistake of commenting on the amount of time stood waiting to be told ‘well I was busy out back’ thats ok then, that’s me appeased, I think that means ‘sorry dear paying guest’
Don’t get me wrong some of the staff are polite and helpful, but for some of the young men it’s obviously just a job.
My advice is by all means stay here but go over the the Devonshire Arms where the staff are polite, friendly and helpful and the beer and food are better too.