My 8 year old daughter and I spent 2-23rd Jan at this wonderful hotel. I initially booked a junior suite which was on the 3rd floor. It was absolutely amazing and had a kitchenette and the breathtaking view. Having stayed in presidential suites previously, this was actually on par with a couple of these. Only downfall was bedroom is not by the balcony so couldn’t watch waves but this made no difference and I didn’t even
do this when I moved rooms. Each night I sat outside reading to the sound of the sea. Bliss. Serene. It allowed us to have the best quarantine experience to the point that I actually didn’t tell my daughter when we got our results as I was so happy with the room. Sadly, she overheard my conversation with the reception desk. She used the pool daily as she is part human, part fish and it was great. We extended our time there but sadly the junior suite had already been booked. When we were out of quarantine, to my surprise, things just got better and better. The covid protocols are this hotel are brilliant. There are cleaners wiping everything down constantly and daily so everything looks brand new from doors to stairs.
Customer service was excellent whilst I was there. I go each year to Barbados and most recently spent time at the Radisson, Crane and Hilton. This hotel was a very risky choice as I don’t like change but it paid off and I am already looking at booking again on my return. Noise? What noise? I slept like a baby. Bed was so comfortable. Waterfall shower I did not want to come out of. My daughter has asked for us to replace our home bathroom as now it’s not good enough and she misses the bathroom.
Everyone made my daughter so welcome. She literally sobbed when we left as we drove away as she wanted to extend her time. She keeps asking me for a bajan breakfast / Quick and easy and has started criticising my cooking by comparing it to the food we had at this restaurant so kudos to the chef.
We ate daily at the restaurant and loved every bit of it. They even adapted a meal for my daughter who is picky. Prices are reasonable in comparison to other places.
The reception desk, Tishawn, was helpful in organising the tests and pretty much all of our annoying requests. She was courteous and friendly along with Tia who was also another great person who really helped advise us on places around the island and helped me to conduct the business I needed to. You never felt like anything was too much trouble for Tia and Tishaun. They helped resolve and escalate the WiFi issue I had but will likely be resolved by the time this is posted as I understand an engineer update was due to happen the day I left. The manager called me to apologise in this regard which again shocked me as this was so soon after I had raised the issue. What an efficient process and a great team!!
Edward also helped us out when I stupidly couldn’t open my front door. Security was also amazing- Roland and Lisa were great and courteous and pleasant. I always felt safe here. The cleaning staff were great too. Shout out to Glenda and the rest of the cleaners whose names I forget. Bar staff actually topped all of the bars I’ve been with their creations.Rose, Stefan, Jonathan and Shaq- I think are their names but they are all so courteous and helpful. I recommend daiquiries and mudslides.
I ate at gap burgers but since I was a kid, I’ve been going to the guy who is opposite. His fish burgers are on the same level as Cus’s and Melt in your mouth. Sadly, he does not get much custom so please visit him.
One thing I found which was the fact the guest rules are stricter here than other hotels I’ve st. Also, pretty annoying that everything is so beautiful that I found it hard to discipline my daughter with a timeout.🤣
I actually cannot see how this is not a 5 star hotel when I compare it to others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC