Clean, friendly, COVID-19 secure. Breakfast good portions, service slower Tuesday-Friday than Friday-Monday. Leisure (pool) good, well managed with booking system (1hr).
Booked executive room. Nice and larger with 2 sofas, coffee table, desk, TV.
Bathroom has a shelf above basin which protrudes so far out you can’t get your face near the basin to wash or splash water on.
Bear in mind this is mainly a Golf hotel so plenty of golfers around, and outside your patio doors (from our room) in the morning!
I turned up at the hotel after a 4 hour drive only to realise I’d mistakenly booked it for the Sunday instead of the Thursday through Expedia ... my fault completely... after explaining this to the lady she says no problem I’ll book you another room ... then she went out the back only to be followed by a bumbling manager stuttering there are only rooms left that we have to keep for spares !! Which is ridiculous when you have 2 guests standing there after a 4 hour drive and a mixed up booking . Then the attitude there after was nothing short of rude and shocking and we left there feeling absolutely disgusted and shocked that you would put staff like that in charge of your business ..
Then we went to THE PARSON WOODFORDE
2 miles away ... it has the best food and friendliest staff around so I highly recommend the latter hotel on all fronts
We had a wedding planned for 18 months at wensum valley and we ended up remaining to still get married during COVID by our own personal choice.
Wensum went above and beyond to make our day
special whilst still following government guidelines.
The rooms were big and spacious, I had the family room and the honeymoon suite, which the honeymoon suite was nice and modern.
The place itself is a beautiful with amazing views that go on and we were allowed to use the views for our photos and the rooms for the ceremony’s are also really nice.
The food was really lovely, Everyone said to us how the food was so nice.
The staff were really nice and friendly. They would go try and help you if you had any query’s, and a big shout out to Emma and Tim also!
We throughly enjoyed our wedding, it was a perfect day!
Thank you so much to wensum valley and their team!
Basic ensuite amenities although a little dated. Rooms so far have had 2 single beds combined to create a double. Walls are thin so noise from golf groups and other guests can travel.
There us wifi and a small tv, coffee making facilities in your room.
Due to covid restrictions bar is table service only. Restaurant offers fixed price 3 course and coffee gor £25.
There us a gym, pool and 2x18 hole golf courses but not gad time to use these yet. Back again tomorrow....
Read some of the reviews and was a bit apprehensive, shouldn’t have been. Ok the rooms are a bit dated and could do with some tlc (Room 19 bathroom needs some work) but the hotel is a base and not the centre piece of a holiday. Hotel Staff, all excellent, serving staff, all excellent, cleaning team diligent and excellent. WiFi in rooms great so kids happy. COVID controls in restaurants followed and not simply paid lip service. Shame that COVID must be crippling business, but the Hotel are doing their best for their guests. They even made something off-menu for my 6 year old which she polished off with gusto. Lots of golfers, but non-golfers not treated any differently. Great swimming pool - must book in advance. No saunas operating, but given COVID that’s understandable. Can’t understand the posted critiques of staff attitude as we faced nothing but a smiling and helpful team. Good luck through these troubled times would visit again. Rooms quiet and no noise from outside or neighbours (Room 19). Huge car park, easy reach of Norwich and plenty of supermarkets nearby for those forgotten holiday essentials, in our case raincoats 😁. Would not have thought about coming here in normal times but would do so again if I’m this neck of the woods.