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All You Need to Know About the Rooms
at Western Inn

Room/Suite (147)
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Guests1 room, 2 adults, 0 children
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US$116
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US$94
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US$135
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Free cancellation until 22/05/21
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Room review highlights
... parking for free. As I was traveling to my assigned room I did notice the elevator and hallways could use extra...
... the parking lot was dirty and didn't feel safe at all. Room had new flooring which made my stay feel better. Overall...
... was very kind of them and was a great bonus - thank you! Room was as you expect for a budget hotel. Slightly outdated but...

Reviews that mention rooms

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Aza Ber Li wrote a review Sep 2020
3 contributions3 helpful votes
Last minute the day of I created a reservation for four nights at this property. I knew the location was in Old Town which is a tourism attraction area so I had some expectations.

Upon arriving I did notice the hotel did look a little "old". I checked in via a glass window because their lobby is closed due to Covid-19. The hotel charges $10/per day for parking in their garage. Personally, I parked every night right in front of the property with street parking for free.

As I was traveling to my assigned room I did notice the elevator and hallways could use extra cleaning and a man was smoking outside the room next to my room. When I opened the door I was shocked by how large the room was. As I was walking around the room I realized it was kind of tattered, dusty, and smelled like smoke (possibly from the neighbors). I am displeased that the staff would even booked that room with it's conditions.

I immediately panicked and called the network I booked the reservation through. The represented advised that I chat with the front desk staff about cancelling and a refund. I requested to cancel the reservation and for a refund to the front desk staff. The staff member explained that because I was in the room for over 20 minutes I could not request a full refund. I was explaining that my intentions to cancel is based on having an autoimmune disease and being an asthmatic and I cannot stay in a dirty room or be around smoke especially during this pandemic.

The staff member did explain he was going to remedy the situation by offering me another room and if the room was not up to par then he will take further steps. He took me another floor and offered me a suite. I would compliment them and state that their rooms are very large for the price and this would be good size for a family.

The suite did look much cleaner, however, I did asked for the staff member to clean the air conditioner because it was visibly dusty.

The remainder of my stay was nice. Housekeeping was great with cleaning my room everyday. It was interesting to see atypical people around the hotel and it was little concerning to see the police consistently riding around the property. There was one day when law enforcement was there for a situation I am unaware of.

To be honest I did expect better from the reviews and photo of this property. However, this is a really good location in a tourism area, the rooms are a large size, and it very affordable.
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Date of stay: August 2020
Room Tip: Book a suite! It looks the cleanest.
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Sanjay Patel, General Manager at Western Inn
Responded 6 Sep 2020
AzaBerLi07 , Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I do hope you'll return and let us show you a far better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
marlitt wrote a review Mar 2020
California78 contributions41 helpful votes
Besides the need for remodeling, the parking lot was dirty and didn't feel safe at all. Room had new flooring which made my stay feel better. Overall this place needs to be cleaned despartley.
Front desk was very kind and helpful.
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Date of stay: March 2020
Room Tip: close to Old town
Rooms
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from westerninn, Guest Relations Manager at Western Inn
Responded 18 Mar 2020
marlitt c, Thank you so much for taking the time to leave such a thorough and insightful review regarding the parking cleanliness and suggestions to improve the experience for our valued guests in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
elliec9875433 wrote a review Feb 2020
Buxton, United Kingdom25 contributions32 helpful votes
Great budget hotel. Staff were all so lovely and very friendly and helpful. They gave us a free upgrade which was very kind of them and was a great bonus - thank you!

Room was as you expect for a budget hotel. Slightly outdated but clean and functional, we had no problems with it at all. Freshly made waffles at breakfast were great too.

Hotel is really close to the old town and an easy walk. Would recommend this hotel if wanting something reasonably priced.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from westerninn, Guest Relations Manager at Western Inn
Responded 4 Mar 2020
Hi elliec9875433, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Briskeby wrote a review Jan 2020
Heswall, United Kingdom34 contributions29 helpful votes
Why do I have to give 1 star..?!

Blinds don’t close properly - damaged and so not great at keep light out when trying to sleep through jet-lag..

Plug in the bath is inoperative.

Sink is badly cracked and dated.

Chair at desk is broken.

Floor slippery, feels moist; lots of fluff came off my feet when I got in the shower..

A/c unit very noisy.

Noise in hall outside from other guests at 5am.

External look is dirty and unkempt - horrible stain of something evidently thrown at the front facade.

One male night porter looked like he’d slept in his clothes for a few nights.

Free breakfast is just a variety of low-grade carbs.

It beggars belief reading the other reviews that this place has received high scores from so many.

It is in desperate need of a remodelling to have any possibility of competing with neighbouring hotels.

This is an example of an establishment that in truth bears no relation to the review score it has accumulated and the photographs in listings are as usual not a useful reflection of the condition of the decor.

I have reservations about the security of the rooms too with access to room halls bypassing the reception.

I’m always reluctant to post a negative review, preferring to speak to management directly when there are issues but this litany is not redeemable so I would pay a wee bit extra for a classier place, folks.

When these failings were brought to the attention of the person on the reception desk his only response was that he would check them out.. no word of apology.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from westerninn, Guest Relations Manager at Western Inn
Responded 9 Feb 2020
Briskeby, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michelle S wrote a review Jan 2020
Dallas, Texas3 contributions3 helpful votes
Pros: Close to cultural attractions, restaurants, convenient to highway. It doesn’t stink.

Cons: Room is small, outdated bathrooms (cracks in tub, exposed pipes, grandma’s old shower curtain). It feels like an old motel with paint. Parking spaces are wonky.

Maybe this is about right for this price range in San Diego. I ended up here after basically taking a gamble on one of those sites where you pay before you know exactly where you’re staying. It wasn’t worth the gamble this time. I just had to focus on spending time with my family - we stayed gone most of the time anyway.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from westerninn, Guest Relations Manager at Western Inn
Responded 28 Jan 2020
Q2492QPmichelles, Thank you so much for taking the time to leave such a thorough and insightful review regarding the bathroom and suggestions to improve the experience for our valued guests in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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