A broken hair dryer, malfunctioning heater, holes in the wall where a towel rack should have been, a non-functioning lamp, and poor quality breakfast made this stay less than ideal.The staff was very nice and I don't blame them, but someone needs to better manage this property as basic room cleanliness and amenities were sorely lacking.
I understand that things happen and rooms can be worse for wear. How it is handled at checkout is where I expect it to be rectified. A luke warm shower and a musty room and was given a $9 discount. This was simply insulting
These were the words spoken by the person at the desk when he handed us the brown baggie breakfast. Water, an apple and a child's breakfast bar was inside the bag. I typically choose places to stay based on breakfast being provided. I don't consider this a sustainable breakfast. Our room had food from the previous occupant under a chair, and toilet paper was in short supply. Overall, this experience has put me off of Best Western for a while.
We usually prefer to stay at Holiday Inns and this is a good explanation of why. Carpet was worn and stained. Pool and exercise room were closed. Staff blamed the Governor. Bag breakfast was handed to me grudgingly and included a cinnamon toast crunch granola bar, water, and a small apple. There was no coffee in the lobby at all. I have stayed at two Holiday Inns in VA in the last month and their response to covid restrictions was much better. This place seemed to use Covid as an excuse to cut back on everything.
The door handle of our room was broken and would only open if you pulled up not down. One light solid not work. The morning staff was downright surly.
Very expensive! It smelled bad! Bed was not comfortable at all. When I woke up I had horrible shoulder pain which lasted the whole day! The heater was on which made the room smell even worse. Would never stay again!