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All You Need to Know About the Pool
at Mandarin Oriental, Canouan

Pool & Beach (25)
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Guests1 room, 2 adults, 0 children
US$1,262
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Pool review highlights
... going until dinner. Jeremiah and Nadine made our days at the pool such a pleasure. Keon was on hand to make lovely cocktails,...
... It was fairly windy during our stay so mostly used the pool. Again, great service and never ran out of sun loungers. ...
... the beef at l'anse Gyac. We did not find much choice at the pool bar during the evening. While we were there we had a...
Featured pool amenities
Outdoor pool
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Reviews that mention pool

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Elaine B wrote a review Feb 2020
Edinburgh, United Kingdom45 contributions10 helpful votes
+1
To escape the winter sun we decided to book a trip to the Mandarin Oriental Canouan.
We flew via Barbados, met at the airport and escorted through customs. When our bags were retrieved we were taken to a private jet for our 25 minute flight to Canouan. Sadly, there were a few clouds so the view wasn’t as good as it potentially it could have been.
Arrival, was hassle free a few checks and a form to complete and we then were off in a Mercedes to the hotel. About 15 minutes later we were being met in reception by some lovely staff. Karen, Alson our Butler and indeed the GM Duarte.
As a large party was arriving the next day, to ensure we had no inconvenience the hotel upgraded us from a Penthouse suite to an amazing Lagoon Villa.
The villa was simply beautiful! Wow we were blown away! However, during our stay we did ask if we could be shown all the room types - a 1 bed oceanfront suite, a 2 bed oceanfront suite, a Penthouse and the Patio villas. I don’t think I have ever seen such lovely rooms, they were all stunning. The attention to detail in this property is exceptional. If we had been offered any of the room types we would have been delighted. We think it’s the nicest hotel we have ever stayed in- and we have stayed in a few!!
The staff help to make this property special. It seems rude to highlight a few names when really all we met were a credit to M&O. However, Alson and Chrystal, our butlers were always just checking up ensuring you were happy, making any arrangements for trips etc. Then around 5 they would arrive with something tasty from the kitchen just to keep you going until dinner. Jeremiah and Nadine made our days at the pool such a pleasure. Keon was on hand to make lovely cocktails, helping keeping us cool.
Mehmet, Ozge, Talat, Cem , Serken and Gokce were a few of our lovely friends who were from the Mandarin Hotel, Bodrum- we would not have had such a wonderful time without them! Absolute fabulous service and simply couldn’t do enough for us.
Others I need to mention would be Sam at the beach, Jennifer and Abigail the restaurant managers and all the smiling reception ladies who are so welcoming, day or night.
This really is a special place. If you are even considering a reservation then I’d urge you to do it - you really won’t be disappointed...it’s heaven on earth!
Proof of this is we booked to return before leaving! Enjoy and thank you again to all the staff for a wonderful break.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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david p wrote a review Jan 2020
London, United Kingdom190 contributions118 helpful votes
What an exceptional property to stay at. Right on the beach with incredible views. We flew from London Gatwick and arrived too late to catch a connecting flight with a scheduled service to Canouan so stayed the night at the Hilton Barbados. We considered the resorts private jet but at £7k return for a 25 minute flight, we decided to pass.

Scheduled flight the next day was fine, only 45 minutes and we were greeted on arrival and whisked off to the hotel. Lovely greeting and shown to our room. We had booked one of the penthouse suites for 8 days. The room was beautiful. Large veranda hanging over the beach. Full kitchen, dining room, huge lounge, dressing room, guest loo, master bedroom and en-suite bathroom. All beautifully decorated, comfortable and exceptionally well maintained by housekeeping throughout our stay.

Staff are all extremely friendly and helpful. Huge apologies when they couldn’t get something....the hotel ran out of avocados for a couple of days, but otherwise we were looked after very well. The staff really are very friendly but professional at the same time. All details of our stay had been communicated to staff who needed to know and we were greeted by our names all the time. Not too stuffy, just warm, friendly and very professional.

The resort is right on the beach, you really couldn’t get any closer. It was fairly windy during our stay so mostly used the pool. Again, great service and never ran out of sun loungers. One day we were at the pool and a group of around 15 people form the marina came on a day use which spoiled the atmosphere. They were loud and took over the place. I would question whether its a good policy of the hotel to allow large groups from outside. There were a few hotel guests at the pool on the day who were less than impressed.

We stayed after the Christmas/New Year busy period so the resort was fairly quiet. The hotel rotates the various restaurants when the resort is not full. We were aware of this before we arrived, while staying there we had a schedule of what was open and when and didn’t feel that not having all restaurants open all the time detracted from the enjoyment of the facilities.

The food on the whole was of a good standard. I ate mostly seafood while there and the fish, especially the baracuda and fresh tuna, was always delicious. The prawn tacos at the pool were also delicious. Breakfast was always very good with a lovely varied menu of international and local dishes. The one evening in Asianne restaurant, we arrived to find it was a ‘street market’ buffet. Nice idea but had we known in advance, probably would have opted to eat at one of the other options for the evening. I didn’t think the food was very good, the lobster was completely dry and overcooked and we both commented on the cost of the buffet being pretty outrageous for what it was. We fed this back to our butler so hopefully this got back to the decision makers.

The staff pride themselves on the service they deliver and there really is an attention to detail here which is fine tuned, always available but unobtrusive. One mention needs to go to housekeeping. On the first evening I made a special request for stocking of bathroom supplies and this seamlessly happened throughout our stay.

The night before we were due to depart, we got a call form our butler asking if we would mind leaving half an hour early for our scheduled transfer to Barbados. We were delighted to when they told us that the private jet was leaving with a couple of spare seats and would we like to take that instead of the scheduled propellor service at no extra cost. Would we ever! Nice way to end the holiday.

All in all, a beautiful, remote property with excellent service and facilities. While we obviously knew what the rooms cost when we booked and that they were pricey, we were a little taken back by the cost of menus and wine lists. It’s not for the faint hearted. The hotel clearly attracts a clientele for whom the food and beverage prices are immaterial, but knowing in advance certainly would have made us prepared for it. That said, I can definitely see us returning to what is an amazing property in a gorgeous location with outstanding staff.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Jacko1 wrote a review Jan 2020
Cumbria, United Kingdom19 contributions2 helpful votes
We have just returned from a simply amazing property. The staff were so friendly and some of the happiest people we have ever met! They all knew our names and were always making sure that we had everything we needed. Nothing was too much trouble and they aimed to please. Our bulter was so lovely but not intrusive. She checked in with us at different times of the day to make sure we were ok. The beachfront Suite was amazing! From the luxurious furnishings, to the smart TV's in the mirrors and the ipads with hundreds of magazines and newspapers to choose from. We had everything we could possibly need in there. As we were on the ground floor we could walk out onto the beach every morning. Lots of little treats were left in our room and we had access to a complimentary minibar. (no wine or spirits available however) Only 6 suites were occupied when we were there so we felt like the only people at the resort and some days we had the whole beach to ourselves! We really appreciated how quiet it was as we crave peace and tranquility when we go away. The beach was beautiful. The water was turquoise, just how we like it. It was windy on the beach and the water was choppy which made it difficult to swim in but we wouldn't consider this to be a issue. We spent most days lazing on the beach enjoying the view.
The food was also lovely (typically expensive for a high end property). We did not go to Asiane as we are not massive fans of Asian food, but we did try the other restaurants. My favourite was a Thanksgiving Meal at Tides Bar and Grill that was included in our package. The Butternut Squash soup was to die for! My husband enjoyed the beef at l'anse Gyac. We did not find much choice at the pool bar during the evening.
While we were there we had a treatment at the Spa which was very relaxing and also experienced rum tasting which certainly made our eyes water! The rum is so strong in St. Vincent!!!
We fell in love with the resort and the staff and rank this very highly in the list of places we have visited (Bora Bora, Seychelles, Maldives...). Although we never visit the same place twice, we may need to return to Canouan one day!
We both had a tear in our eye as we left the property. A sign of a very good holiday! Don't hesitate, just book it!
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Date of stay: November 2019
Room Tip: Go for a Beachfront Suite and the beach is just there!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from JacquelineT1707, Executive Assistant to General Manager at Mandarin Oriental, Canouan
Responded 25 Jan 2020
Dear Jacksonsaggers, Thank you for your lovely review of Mandarin Oriental, Canouan! It brings us immense joy to know how well you enjoyed your experience on our little island gem. It is truly our pleasure to welcome guests to the property and the entire team takes such pride in providing exceptional service while taking care of your needs. There are many pleasures to discover on Canouan and the neighboring islands of the Tobago Cays, we hope you make an exception and return to visit us soon. Wishing you all the very best and looking forward to the opportunity of welcoming back! With warm regards, Jacquie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DCG2014 wrote a review Nov 2019
Guildford, United Kingdom48 contributions33 helpful votes
What an amazing location for an hotel. We cannot, cannot recommend this hotel highly enough.
The trip started for us in Barbados where we were met by a Mandarin representative and “fast tracked” to the private plane to take you to the island. It’s not a long flight and very soon you are landing on a brand new airstrip next to a mock Venetian harbour. (Money and taste sometime does not mix well).
Through immigration in the non a/c (take note for the return) thatched roofed airport and off we go. Quick 5 mins in the hotel car and we are there.
The island is so small you can get around very easily
Now what happens next is what makes this holiday....we check into a 3 bed villa over looking the hotel (fantastic upgrade ) and find out it’s just us staying for the whole week. Yes just us!!!
Imagine a whole Mandarin Oriental to oneself.
It was great fun at first but by day 5 it would have been nice to see some other guests.
I think the hotel before it became a Mandarin closed in September due to the hurricane season. However if you look at a map it soon becomes apparent it is way way below the hurricane belt.
We had superb weather. A little breeze and lovely and warm.
Our Villa was beautiful, very new and an infinity pool and view to die for. We had a little golf buggy to get around the resort and to pop down to the hotel for food, we also ate in our room and the team cooked and used the little kitchen in the villa.
The beaches are lovely with white/pink sand, and were just magical as we were the only ones using them. Just so weird.
Sundowners on the 13th tee is a must do, as is snorkelling with turtles with the local captain who will tell you all about how the team got conservation on peoples agenda and what a brilliant result.

Food was delicious, service was typical Mandarin.

Was it our best holiday ever? Not sure but definitely top 3 and we will definitely go back. Beats Barbados anytime!
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Stephanie P wrote a review Nov 2019
Jefferson City, Missouri698 contributions138 helpful votes
+1
We have stayed at a number of high end resorts, but the Mandarin Oriental in Canouan is at the top of the list now! The trip was seamless from start to finish with the incredible hospitality and service the staff provided.
There is a professional person to greet you in the Barbados airport to help you to your connecting flight to Canouan, and it only took a few minutes when arriving at the Canouan airport before we were on our way to the resort.
We had wonderful, caring service throughout our stay. John, the manager, was always welcoming and on the property. We met multiple food managers and the front desk manager who also made us feel as though our stay really mattered. The staff will know you by name. Our butler, Carl, ensured our needs and plans were met each day and was always full of surprises. Rhonda and the front desk team had eternal smiles on their faces as did the beach staff.
We were here for 8 nights, and most nights there were two restaurants to choose from for dinner. Favorites included lobster at L’ance Guyac (a must do with the beautiful restaurant as well as a sunset - a short drive away), salmon at Tides, pasta at the pool, and salmon at the Lagoon Cafe. The pool bar also had a good all-American cheeseburger for lunch with homemade chips & dip that we had several times. Our least favorite was Asianne as we just didn’t care for the food. As another reviewer has said, the prices are not for the faint of heart so be prepared. The water is also not drinkable (we found this out at our first dinner). It’s filtered and fine for your bathroom needs, but you need bottled water on the island.
The fitness area was nice - the treadmills do not hook up to TV and the AC had been turned off at the request of a guest (but they turned it back on for us - so much better), and the WiFi at the beach could use a bump as we had some difficulty on some days being that far away from an access point, I’d imagine.
The staff truly cares about your experience and you will want for nothing.
We loved that there were no kids at the hotel and just several couples. Our stay was not during high season yet, so we had no issues with dinner times and had the beach to ourselves multiple days. Carl took us for a ride around the resort and associated estates so we could enjoy the views, sunsets, and see other aspects of the property.
We spent part of a day snorkeling and swimming amongst turtles in the nearby Tobago Cays. There are also land turtles all over the island!
Our room was fantastic with a large deck for relaxing and looking at the beach. The property is all marble and high end; we rested well each night and the housekeeping staff were also amazing.
This is not an island for nightlife, wild beach parties/clubs, or crowds. It was positively perfect for what we needed - a quiet high end getaway with excellent service, amenities, and surroundings with no noise or loud music. There are only about 26 rooms that are directly on the beach with a few more higher up on the hillside.
If you want snacks, sodas, etc., there is a small grocery store at the marina, but no shopping on the island. We did not really care for the restaurant Shenanigans; it is the only restaurant at the very high end (new) marina so far - our pizza was average and the service was as well. View is great but maybe more restaurants will be built in the next few years.
This property is only a few years old and was originally the Pink Sands hotel owned by the Sandy Lane company, who also just built the over-the-top marina. The Mandarin Oriental has only taken over for the last year and a half or so.
We did not try the spa (run by Mandarin employees and not serviced with locals) but if we had a few extra days, we would have!
You are able to boat or golf cart to nearby Shell Beach for lunch and beach time as well - more delicious lobster! We also went to Maho Beach for part of an afternoon with some new friends we met. This is reachable by golf cart and is like a deserted, pristine area.
Again, we thoroughly enjoyed our stay. We have been to a number of Four Seasons and Ritz properties, and this one ranks above them in service and attention to detail. It was a delight to have many small surprises throughout our stay that I won’t reveal so you can enjoy them! You will truly feel pampered. Highly recommend!
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from JacquelineT1707, Executive Assistant to GM at Mandarin Oriental, Canouan
Responded 26 Nov 2019
Dear StephanieP, Thank you on behalf of Akhnathen (Barbados), John, Carl, F&B Managers, the Beach Team, Rhonda, the Front Office Team, Housekeeping and all our colleagues for sharing your kind remarks and feedback of your recent experience in Canouan. We have the pleasure of a beautiful hotel in an idyllic setting, but the heartbeat of Mandarin Oriental, Canouan is our valued guests and colleagues. Our greatest wish is to create a warm environment filled with special memories to last you a lifetime. We cannot communicate how very proud we are that your stay was so special. Please come back to see us soon, the Spa team is eager to have an opportunity to pamper you! Wishing you a fantastic day and all our very best, Jacquie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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