Date of stay: September 2019Trip type: Travelled on business
I have been a traveler for the last 13 years and have seen the express model evolve.
This property as of 9-29-19 is well maintained.
Absolutely no road noise.
A nice out door pool.
The front desk , management and housekeeping staff are all great very personable and professional.
Sadly the floors are not sound proof (concrete) so you may hear heavy footed patrons.
But all the room doors has hydraulic door closers that are adjusted perfectly not to allow the door to slam on its own and closes the door securely. (or at least mine did on room 304)
They also have the security latches that can't be used to prop open the door.
This is a pet peeve of mine when there are a large group of patrons and they use the other style of bolt to keep the door propped open and they let the door slam on it.
it damages the door and is very annoying to the other guests. But that is not the case at this property.
The breakfast is ok,, or should I say it is the best it can be for what it is.
The attendant is very nice and does her best with what she has to work with.
I am sorry but I have never been a fan of the microwave scrambled eggs or the pre-made frozen omelets. Or the bacon that is so thin you can see though it.
But the property is set on top of a hill well away from the main road.
Also if you get a room that is not facing the front of the property the view of the countryside is not bad at all.
If I have another chance to stay in this area this will be my first choice no question about it.
I truly hope they keep up the good work.
Room Tip: If you are a light sleeper get a top floor room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HIEXL, Front Desk Team Lead at Holiday Inn Express & Suites Lebanon
Responded 1 Oct 2019
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites in Lebanon, VA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express & Suites, and if I can be of assistance to you, please contact me directly at 276-880-0159 or at email@example.com. Sincerely, Mary Hawk Front Desk Team Lead
This response is the subjective opinion of the management representative and not of TripAdvisor LLC