Really lovely stay at the hotel, it is tastefully decorated and beautifully presented. The real charm of this hotel is its staff, and we’d like to offer our humble gratitude to ALL staff who have been taken good care of our little families and the naughty corgi, with special thanks to Laura, Nicholas, Paul and Luke whose hospitality have been warmly received. It has been a shame that we live in a time that the staff and us had to exchange communications behind a face mask (but am certainly in support of this for safety of all), despite so, we can feel the big welcoming smiles behind the mask of every staff that we spoke to.
The only downside was 1) there are little facilities to use beyond rooms / garden (eg no swimming pool, spa or tennis court etc) and 2) our room Pembroke’s window was fixed to only open at a small angle so the first two nights in ‘heatwave’ were not an experience I’d want to repeat again, BUT the hotel staff acknowledged our complaints quickly and found solutions to help us on that swiftly, so overall a very lovely stay and we shall be back again. 3) there could be sanitisers or wipes in other smaller common rooms so some OCD kinda guests like me can feel a bit better to have these to use by hand rather than going around main hallways to get them.
Thanks to the team members that with whom we had the pleasure meeting over the past few days, you have made our stay!
The wow factor of this hotel hits you as soon as you enter the long drive to the entrance.
Both the buildings and gardens are magnificent and our Turret room was beautifully designed with lovely views over the gardens towards the hills in the distance.
Next time we stay here, we will definitely go for the tasting menu as the only other option is the Huntsman Bar & Bistro which has limited choice and is basically rather expensive pub food.
We opted for breakfast delivered to our room and this was excellent.
Overall a sumptuous treat in a magical setting
Have stayed at Grantley Hall several times (North Yorkshire hotel in the Relais and Chateaux group) so we thought we would try Pale Hall for our visit to Wales.
Arrived here with our two children for two nights over bank holiday weekend. We encountered friendly, attentive staff from the word go and the welcome drink, out in the garden, was very much appreciated after a four hour drive!
The hotel is small, very traditional in design and with a luxurious feel about it. We stayed in the Powys Suite, which is spacious and has an annexe off the bedroom for the children’s beds. The room is bright and airy with gorgeous views of the gardens.
On the down side, the room was too hot - the children’s room unbearably so- even with a fan on all night and every window open.
On our first evening, we dined in the Huntsman restaurant. We were underwhelmed with the menu that, in our opinion, had few healthy choices. To be fair, upon request, we were able to order off the menu and enjoyed hake. The dish was beautifully presented and delicious. At one point we were the only family in the restaurant room (a room that seemed to be reserved for families with kids). This didn’t matter - we had a lovely time, all thanks to Marco! Marco allowed us to choose any songs we liked. We requested our wedding anniversary song! Cheesy but great! He noticed that our daughter was revising for a science exam and dashed off to his room to bring her a book all about the universe. This is the level of service that differentiates a Relais & Chateaux hotel from other places we’ve stayed.
For our second evening, we had asked the hotel to recommend a good place to eat, within a short drive. They recommended a great pub called the Cornmill. We nearly didn’t go, as a 40 minute drive to Llangollen is not what we consider a short drive! So glad we decided to go as the views were lovely (right on the riverside) and the food was great!
Stayed in the Churchill suite for my 40th birthday, fantastic from start to finish. We had the 8 course taster menu which was amazing, would love to go again. Amazing time and perfect memories made. Lovely welcome drink and a bag of water and snacks for you way home.
Stayed overnight in October. Well greated then abandoned and had to find someone to show us our room. Gorgeous building. The communal areas are also gorgeous. The route to our turret room got less exciting. Turret rooms are interesting but the TV come mirror does not work as the sun shines on it in such a way you cannot see the screen. Lovely bathroom. Grounds are nice but not as expansive as Hotel info would suggest. Breakfast was OK but they allow dogs in which I was not aware of. I also got stuck behind a wooden screen - there for COVID but it meant any view I had was gone.