Id gladly give this more stars, however, at 330am, the phone rang in our room. It was the front desk attendant. Here's the conversation that followed
Front desk: Are you smoking in the room?
Me: No. We're sleeping
FD: Are you sure?
Me: um, yes, why?
FD: because the hallway smells like Marijuana and I'm going to need you to come to the desk.
Me: really... have you called anyone else? I'll be right there
I get to the desk and she asks me if she woke me.. I'm floored by now and made her come to the room where she stuck her face in and said, "wow, your were right"
Check out time and I reported it to the next shift. I was told I'd get a call back with a resolution from management. I did, but it was for Priceline rates on the jacuzzi room. Ok, cool. I was told to call when ready to book. I called back a day later and the girl at the desk just couldn't grasp what I was telling her. She kept insisting that the $100 deposit wasn't going to be refunded because we smoked in the room. No, we didn't. So she called her supervisor and called me back saying that the deposit was released... I stopped her and again told her that was not why I was calling. She continued to argue with me about it then says she can't make the reservation on the discounted rate because she didn't know how and that I'd hear from her manager the following day... haven't heard a word since.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC