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All You Need to Know About the Pool
at Charleston Place, A Belmond Hotel, Charleston

Pool & Beach (37)
13 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... you with their pampering. We enjoyed all that was available. Location amazing! Make sure you visit Chris at the pool deck!
... was well kept as one would expect. The kids enjoyed the pool, which was at a great location and easy to access. ...
... is beautiful with a huge chandelier. They also have a inside pool and Jacuzzi which is gorgeous and you have to schedule a...
Most popular question about the pool
Hi, is the pool open in December? It has a retractable roof so I’m assuming it’s open year round but one of the reviews said they couldn’t use it because of weather. Thanks...
Answer from dlinas
Sep 2019 |
Yes, It’s open year round they just keep the roof closed, weather dependent.
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Reviews that mention pool

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chayaBoca wrote a review Apr 2021
boca15 contributions1 helpful vote
From check in to check out and all experiences in between (dining, cocktails, housekeeping, shopping, etc.) Charleston Place spoils you with their pampering. We enjoyed all that was available. Location amazing! Make sure you visit Chris at the pool deck!
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Date of stay: April 2021
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 2 weeks ago
Dear chayaBoca, Thank you so much for choosing us for your recent Charleston experience. I'm delighted you felt spoiled and pampered as that is always our goal. It also sounds like you were able to enjoy our ample amenities along with our central location. We look forward to welcoming you back again soon! Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jimmy G wrote a review Apr 2021
Charlotte, North Carolina16 contributions3 helpful votes
I recently stayed at the hotel for my third time, though this was the first with my family. My reservation was booked through Amex’s Fine Hotel & Resorts program, so we utilized the late checkout, breakfast for two, and $100 property credit. We also got a free room “upgrade”...more on that later.

Positives: the staff was extremely polite from the first interaction with valet to housekeeping and room service. The location cannot be beat as it is in the heart of downtown with easy access to everything. Breakfast was the only meal we at at the hotel and it did not disappoint! The property was well kept as one would expect. The kids enjoyed the pool, which was at a great location and easy to access.

Negatives: about that room “upgrade”...I really don’t know what qualified the room we got as such. The mattresses must have been original to the hotel’s opening from 1986. It was easily the most uncomfortable bed I had ever slept on. Both beds sank towards the middle. We’re not big people and neither are my kids, so weight was not an issue. The morning after we checked-in, we went to the Palmetto Cafe to enjoy breakfast on the patio - only to be told the patio was closed due to “staffing”. The hostess did her best to reduce our exposure to others, so hats off to her for that. We got room service the rest of the stay.

We typically stay at the Sanctuary (Kiawah Island) when visiting the Low Country, so this was our first time staying downtown Charleston for a vacation. There are other luxury hotels downtown, so we may need to give those a try. I’ll certainly sleep better.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 5 weeks ago
Dear 961jimmyg, Thank you for choosing us for your recent stay in downtown Charleston. I'm delighted you enjoyed our central location and especially had wonderful interactions with our team. I have made note of your room upgrade and have discussed this with our Front Desk team. In addition, we will be looking further into your comment regarding the mattress. Thank you for bringing this to our attention. Next time your travels bring you back to the Lowcountry, we hope you will give us another opportunity to exceed your expectations. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WhereintheusisMikey wrote a review Apr 2021
Seattle, Washington814 contributions111 helpful votes
+1
We stayed at the Belmond and had an amazing time. If you stay on the top two floors you have access to the open bar and free food. For breakfast they served Smoked Salmon, Waffles, Frittatas, Bacon and potatoes. During the day they serve Hors D'oeuvre a and finger sandwichs and serve a hot meal for dinner then dessert which had fresh berries, cheesecake and pie. The lobby is beautiful with a huge chandelier. They also have a inside pool and Jacuzzi which is gorgeous and you have to schedule a swim time. The hotel is in the city so you can pretty much walk everywhere so if you travel to Charleston, keep the Belmond in mind.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 5 Apr 2021
Dear WhereintheusisMikey, Thank you for taking the time to share your recent experience. I'm delighted you enjoyed the Club Level and all of its amenities, as well as our central location. On behalf of everyone here, we hope to welcome you back again soon. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
David7539 wrote a review Apr 2021
York Harbor, Maine11 contributions12 helpful votes
We have stayed at many Belmond's around the world. What a disappointment this property is. From the plastic pool chairs to the small hotel room with dirty windows our surprise was only surpassed by room service. It too over 50 minutes for sponge like toast, flavored yoghourt when plain was ordered and Kellogg's palm oil filled granola. Second day we were quoted an hour and 45 minutes for room service On day we had a street person sitting on the floor outside our room happily eating fast food.
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Date of stay: March 2021
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 2 Apr 2021
Dear Mr. Nichols, Thank you for taking the time to share your recent experience staying with us at Charleston Place. We take pride in providing our guests with the highest level of service possible and I am terribly sorry for the issues and inconveniences that you experienced. We greatly appreciate your detailed and constructive comments, as without them we would not be able to make the necessary changes to uphold the Belmond reputation. Please know that I have shared your comments with the Guest Room Dining Manager as well as the Food and Beverage Outlets Manager in order to further investigate the lapses in service that occurred and provide retraining to those necessary. In no way is this the service we pride ourselves on. I know my team has been in touch with you so that we can make it right and personally ensure you are taken care of on your next visit. Again, thank you for staying with us and for sharing your feedback. We do hope to be able to welcome you again sometime in the future so that we may demonstrate the level of service that you expect and deserve. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VrginiaMom wrote a review Mar 2021
Alexandria20 contributions8 helpful votes
This hotel is a gem. I love the location, it somehow feels private but it's just steps to all of the main attractions. The service is terrific, the staff is well trained and very professional. I love the rooftop pool with retractable roof so that it is year round. The spa is beautiful and the gym a good size. Everything felt very fresh and clean. We had connecting rooms so it was extremely spacious for our family. I'd stay again any day!
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Date of stay: March 2021
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Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 24 Mar 2021
Dear VirginiaMom, Thank you so much for choosing Charleston Place and for sharing your experience with us. I'm delighted you enjoyed our central location as well as our ample amenities. We hope to welcome you and your family back again very soon. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

Answer from dlinas
Sep 2019 |
Yes, It’s open year round they just keep the roof closed, weather dependent.
0 votes
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Stephanie P asked a question Dec 2018
What are the pool hours?
Answer from AlexVera
Jan 2019 |
Not sure but remember pool is open until 8pm
0 votes
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Answer from MicheleCanada
Nov 2017 |
We used the pool and it was very refreshing after touring downtown Charleston during the hot August days.
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