I recently stayed at the hotel for my third time, though this was the first with my family. My reservation was booked through Amex’s Fine Hotel & Resorts program, so we utilized the late checkout, breakfast for two, and $100 property credit. We also got a free room “upgrade”...more on that later.
Positives: the staff was extremely polite from the first interaction with valet to housekeeping and room service. The location cannot be beat as it is in the heart of downtown with easy access to everything. Breakfast was the only meal we at at the hotel and it did not disappoint! The property was well kept as one would expect. The kids enjoyed the pool, which was at a great location and easy to access.
Negatives: about that room “upgrade”...I really don’t know what qualified the room we got as such. The mattresses must have been original to the hotel’s opening from 1986. It was easily the most uncomfortable bed I had ever slept on. Both beds sank towards the middle. We’re not big people and neither are my kids, so weight was not an issue. The morning after we checked-in, we went to the Palmetto Cafe to enjoy breakfast on the patio - only to be told the patio was closed due to “staffing”. The hostess did her best to reduce our exposure to others, so hats off to her for that. We got room service the rest of the stay.
We typically stay at the Sanctuary (Kiawah Island) when visiting the Low Country, so this was our first time staying downtown Charleston for a vacation. There are other luxury hotels downtown, so we may need to give those a try. I’ll certainly sleep better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC