We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

All You Need to Know About the Rooms
at Charleston Place, A Belmond Hotel, Charleston

Room/Suite (277)
12 people are viewing this hotel
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Lock in the lowest price from these sites
Expedia.comUS$709
eDreamsUS$709
PricelineUS$709
Hotels.comUS$709
Agoda.comUS$709
Trip.comUS$746
View all 21 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Room review highlights
... for two, and $100 property credit. We also got a free room “upgrade”...more on that later. Positives: the staff was...
... have reduced staff due to COVID then you should reduce your room bookings. Clearly, they booked the hotel to max capacity and...
... property is. From the plastic pool chairs to the small hotel room with dirty windows our surprise was only surpassed by room...
Most popular question about the rooms
is there an iron available for the room?
Answer from Richco747
Nov 2019 |
Yes, iron and board in closet

Reviews that mention rooms

Write a review
Jimmy G wrote a review Apr 2021
Charlotte, North Carolina16 contributions3 helpful votes
I recently stayed at the hotel for my third time, though this was the first with my family. My reservation was booked through Amex’s Fine Hotel & Resorts program, so we utilized the late checkout, breakfast for two, and $100 property credit. We also got a free room “upgrade”...more on that later.

Positives: the staff was extremely polite from the first interaction with valet to housekeeping and room service. The location cannot be beat as it is in the heart of downtown with easy access to everything. Breakfast was the only meal we at at the hotel and it did not disappoint! The property was well kept as one would expect. The kids enjoyed the pool, which was at a great location and easy to access.

Negatives: about that room “upgrade”...I really don’t know what qualified the room we got as such. The mattresses must have been original to the hotel’s opening from 1986. It was easily the most uncomfortable bed I had ever slept on. Both beds sank towards the middle. We’re not big people and neither are my kids, so weight was not an issue. The morning after we checked-in, we went to the Palmetto Cafe to enjoy breakfast on the patio - only to be told the patio was closed due to “staffing”. The hostess did her best to reduce our exposure to others, so hats off to her for that. We got room service the rest of the stay.

We typically stay at the Sanctuary (Kiawah Island) when visiting the Low Country, so this was our first time staying downtown Charleston for a vacation. There are other luxury hotels downtown, so we may need to give those a try. I’ll certainly sleep better.
Read more
Read less
Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 3 weeks ago
Dear 961jimmyg, Thank you for choosing us for your recent stay in downtown Charleston. I'm delighted you enjoyed our central location and especially had wonderful interactions with our team. I have made note of your room upgrade and have discussed this with our Front Desk team. In addition, we will be looking further into your comment regarding the mattress. Thank you for bringing this to our attention. Next time your travels bring you back to the Lowcountry, we hope you will give us another opportunity to exceed your expectations. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TravelingwthKids wrote a review Apr 2021
Atlanta, Georgia3 contributions
Rude Staff and Slow Service. If you have reduced staff due to COVID then you should reduce your room bookings. Clearly, they booked the hotel to max capacity and could not handle the food orders both in restaurants or in room dining. When questioned, the staff was surly and and rude. Really? This is the nicest hotel in town? It should not be a Belmont or above 3 star.
Read more
Read less
Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 4 weeks ago
Dear TravelingwthKids, First of all, I want to apologize for the issues you experienced during your stay. It is always our intention for each and every guest to have an amazing experience. I welcome the opportunity to discuss our stay with you in more detail so that I can find a way to make it right. Please give me a call at 843-722-4074 at your earliest convenience. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
David7539 wrote a review Apr 2021
York Harbor, Maine11 contributions12 helpful votes
We have stayed at many Belmond's around the world. What a disappointment this property is. From the plastic pool chairs to the small hotel room with dirty windows our surprise was only surpassed by room service. It too over 50 minutes for sponge like toast, flavored yoghourt when plain was ordered and Kellogg's palm oil filled granola. Second day we were quoted an hour and 45 minutes for room service On day we had a street person sitting on the floor outside our room happily eating fast food.
Read more
Read less
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 4 weeks ago
Dear Mr. Nichols, Thank you for taking the time to share your recent experience staying with us at Charleston Place. We take pride in providing our guests with the highest level of service possible and I am terribly sorry for the issues and inconveniences that you experienced. We greatly appreciate your detailed and constructive comments, as without them we would not be able to make the necessary changes to uphold the Belmond reputation. Please know that I have shared your comments with the Guest Room Dining Manager as well as the Food and Beverage Outlets Manager in order to further investigate the lapses in service that occurred and provide retraining to those necessary. In no way is this the service we pride ourselves on. I know my team has been in touch with you so that we can make it right and personally ensure you are taken care of on your next visit. Again, thank you for staying with us and for sharing your feedback. We do hope to be able to welcome you again sometime in the future so that we may demonstrate the level of service that you expect and deserve. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sbrandi2021 wrote a review Mar 2021
Olathe, Kansas1 contribution
We had the pleasure to stay at this property and were thoroughly satisfied. The customer service is impeccable and you can tell they work on training accordingly! It shows. The room was elegant. Didn’t use many of the amenities but it didn’t deter from the experience. The only downfall was we had two double beds but we made it work. Not sure if we had paid full rate if I would have thought it was worth the money but for what we paid it was a great value.
Read more
Read less
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 29 Mar 2021
Dear sbrandi2021, Thank you for choosing Charleston Place. We were delighted to welcome you and I'm thrilled you had an enjoyable stay. O n behalf of the team, we hope to welcome you back again soon. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gscar35 wrote a review Mar 2021
Florida347 contributions107 helpful votes
+1
First I will apologize for the length of this review. But, this property deserves a full and complete accounting of the excellence they provide. We were staying for four nights through the American Express Platinum FHR program. We were two couples and both had rooms on the club level. Both couples were celebrating special events. We were celebrating the 50th birthday of my wife and the others a wedding anniversary.

Prior to arrival I contacted the hotel's concierge desk and this is where the exceptional service began. Lee and the rest of the team were superb! The were able to arrange private carriage rides for both couples as well as a walking tour and dinner reservations. They responded to phone calls and emails quickly and had great recommendations. This initial contact with staff gave me a great impression even prior to arriving. I felt like we were in for a great stay, and I was not disappointed.

As our taxi pulled up to the hotel, we were met by a bellman. They helped the ladies exit the taxi and retrieved our bags after greeting us with a welcoming smile. As you enter the lobby you cannot help but be impressed by the chandelier and the staircase that are the focal points. The hotel is extremely clean and were practicing all Covid mitigation strategies. The gentleman that checked us in was very polite and informative. One miscue was a failure to recognize the reservation was an FHR program reservation and the associated benefits. Additionally no upgrade was offered, nor was it explained that none were available, if that were the case. This hotel receives a very high percentage of reservations from the AMEX FHR program, I feel they can improve slightly in this area.

After check in, we were escorted to our room of the 7th floor. The club level is for rooms on the 7th and 8th floors. The door to the room was sealed with a large sticker advising that it had been sanitized (see attached photo). The bellman explained the features of the room, to include the bedside lighting controls. The room was spacious and very comfortable. It was spotless and smelled clean but not antiseptic. The television remote was wrapped in plastic and there were cans of water in the refrigerator. They do not use plastic bottles as they feel this contributes to pollution. All water on is provided in aluminum cans.

The turn down service consisted of the room being completely cleaned for a second time. Slippers were placed on each side of the bed. A can of water was placed on each nightstand. A cord was provided with the weather forecast for the next morning. The drapes were drawn and the lights turned down. It made for a wonderful atmosphere when we returned to our room for the night. On our first night, we returned to find a bottle of champagne chilling with two glasses and a card wishing my wife a happy birthday. A very nice surprise.

The club level, known simply as "The Club" at this property, was as good as almost any hotel club level I have experienced, and I have experienced them throughout the world. The service area is on the 8th floor with a beautiful spiral staircase, or elevator access for 7. There were several seating areas on both floors and all were comfortable. The offerings were very, very good. From great breakfast to large shrimp cocktail nightly. Lamb chops and she crab soup, it was all good and changed nightly. In the afternoon there was a set up of scones and finger sandwiches. Soft drinks were available all day. Beer and wine from I think noon. Then after 5 the bar was open with a large selection of liquors, cordials and aperitifs. As expected, this is all inclusive if staying in a club level room. Special shout out to the bar tender, Alex. A great guy who makes you feel like a welcomed guest in his home.

The weather was poor, but no problem as the hotel provided umbrellas if you wanted. The food in the restaurants was outstanding (see separate reviews). Transportation was provided in a seamless fashion from the hotel recommended providers. The gym was a little crowded and you needed reservations not only to use the facility, but for the specific piece of equipment you wanted to utilize. This became taxing, but understandable as they wanted to sanitize the equipment after each use. Staff was constantly cleaning, painting and sanitizing.

Overall a 6 star experience. I cannot foresee us staying at any other property when we return to Charleston. We were told the hotel was short staffed during our stay by several of the team members. If the service is at this level when staffed at 75%, I cannot wait to experience the full Belmond service!
Read more
Read less
Date of stay: March 2021
Room Tip: Stay in the club level rooms.
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from Rui Reis, General Manager at Charleston Place, A Belmond Hotel, Charleston
Responded 25 Mar 2021
Dear gscar35, Thank you so much for sharing your recent experience. We were thrilled to welcome you and your friends as you caught up on missed moments and celebrated those most special occasions. I'm thrilled to learn you enjoyed the Club and that your interactions with our team met your expecations. On behalf of everyone here, we look forward to welcoming you back again soon. Kind regards, Rui Reis Divisional Managing Director North and Central America, Caribbean
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Previous

Questions & answers about the rooms

Answer from Richco747
Nov 2019 |
Yes, iron and board in closet
0 votes
Wanderlust asked a question Sep 2019
Manchester, United Kingdom85 contributions80 helpful votes
Are there any facilities for making tea/coffee in the room? Thank you!
Answer from Daydream737294
Nov 2019 |
No, there is no tea/coffee provided in the rooms. There is a small coffee shop in the lobby area of hotel near the Belmond Shops.
0 votes
Show all answers
yensb2017 asked a question Jun 2019
Minneapolis, Minnesota2 contributions1 helpful vote
Is there a club level room with a balcony?
Answer from Daydream737294
Jun 2019 |
Yes! There are a few club level king rooms on the club level. It’s a small Juliette balcony but lovely to open French doors and let breeze in.
1 vote
Show all answers
PreviousNext
1