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All You Need to Know About the Rooms
at Courtyard Newark Granville

Room/Suite (11)
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Room review highlights
... middle of a remodel. Whomever is in charge of the remodel room design should be fired. The bathroom is a disaster the...
... Filkins, the hotel operations supervisor, saying that our room was no longer available for the 1st night of our stay. He...
... Western. Check in was slow, as only one person on the desk. Room had a small patio but traffic noise was so loud you didn't...
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Reviews that mention rooms

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Mad4Diving wrote a review Dec 2019
Carmel, Indiana57 contributions15 helpful votes
The hotel is in the middle of a remodel. Whomever is in charge of the remodel room design should be fired. The bathroom is a disaster the shower leaks everywhere. The vanity is cheap and useless. The absolute silliest part of the remodel is the lack of plugs. They installed lights with no plugs, zero! We had to unplug the coffee maker to plug in our phones. Someone needs to go back through the remodeled rooms and see how silly it is.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ConcordHospitality, General Manager at Courtyard Newark Granville
Responded 31 Dec 2019
Dear Mad4Diving, Thank you for staying with us. We appreciate your feedback on our current renovation. We will take your comments under consideration as we complete our updates. We hope to have the opportunity to provide you with a WOW experience in the future. Sincerely, Thomas Mate General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overhear wrote a review Jul 2019
Westchester County, New York283 contributions21 helpful votes
At 8:30 PM the night before an early morning flight to take my daughter to college I got a call from Matthew Filkins, the hotel operations supervisor, saying that our room was no longer available for the 1st night of our stay. He offered to reserve us a room at a nearby hotel with abysmal reviews that showed photographs of people with bed bug bites! I spent the entire evening until 2 AM trying to find another hotel during the busy school move-in week and pleading for help from Marriott's corporate office -- to no avail. Finally, in the morning on the way to the airport in a taxi stuffed with duffel bags I made one last call to the hotel. I asked to speak to the top manager and he said he had a room for us.

What can I say. It was an appalling experience. We now stay at the Doubletree in Newark, OH. The customer service there is fabulous!
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Date of stay: August 2018Trip type: Travelled with family
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ConcordHospitality, General Manager at Courtyard Newark Granville
Responded 15 Jul 2019
Dear Overhear, We sincerely regret your experience; it is never our intent to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review and we hope that you will reconsider a return visit. We'd love the opportunity to serve you better. Sincerely, Thomas Mate General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darel M wrote a review Jun 2019
Vancouver, Washington337 contributions89 helpful votes
I don't know maybe I expect more from the name Marriott. This place is no better then a Hampton or Best Western. Check in was slow, as only one person on the desk. Room had a small patio but traffic noise was so loud you didn't want to sit out on a nice evening. Just an average motel room
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Date of stay: June 2019Trip type: Travelled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ConcordHospitality, General Manager at Courtyard Newark Granville
Responded 13 Jun 2019
Dear Darel M, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Thomas Mate General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sabinebaby wrote a review Aug 2018
Detroit, Michigan325 contributions119 helpful votes
This is a very typical Courtyard, or what a Courtyard should be. Clean, comfy beds, a little modern updates, etc. Pool looked small but didn't really have time to try it. Our room had a balcony that overlooked the McD's drive thru and front of the hotel and stayed surprisingly quiet at night.

Small problem right after check in, I went looking behind the couch for a place to plug in my phone and found a LOT of beer cans. Housekeeping came up right away and cleared them up and sprayed some freshener to be safe. We were given two breakfast vouchers for the two days we were there. As we were there for a wedding, one day wasn't used as I in the wedding party and had to be at hair very early. Hubby went out with the guys not in the wedding but in the family. We did use it the second day and the gentleman that waited on us was very nice and friendly. A woman came out to help or answer a question that could have used more patience but I've seen worse.

If I ever visit my sister's inlaws in that area again, I'll be sure to stay here again. I gave it a 4 because there was nothing special that made it stand out from how it should be. But still a very good hotel, just not excellent.
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Date of stay: July 2018Trip type: Travelled as a couple
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ConcordHospitality, General Manager at Courtyard Newark Granville
Responded 22 Aug 2018
Dear sabinebaby, Thank you for sharing your experience. Your review, which highlights successes and areas for improvement, serve as encouragement towards achieving our goal of providing the best accommodations and service. Your feedback is welcomed and appreciated at we work towards being your hotel of choice in the area. Best, Thomas Mate General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livesonthebeach wrote a review Aug 2018
Navarre, Fl70 contributions18 helpful votes
Excellent hotel
Housekeeper Alison left us a nice note thanking us for staying and wishing us safe travels. This was "above and beyond" in my opinion. Other housekeepers went out of their was to make Eye contact and greet us.
We left early one morning an caught a guy (maybe from the desk) dancing in the lobby. He said " You can see what kind of day I am having." Room was spotless
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Date of stay: July 2018Trip type: Travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ConcordHospitality, General Manager at Courtyard Newark Granville
Responded 2 Aug 2018
Dear Livesonthebeach, Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our housekeeper Alison's excellence in service exceeded your expectations and made for a wonderful experience. I’ll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Thomas Mate General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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