Beautiful website view of hotel is deceiving. We had view of Walmart and construction. One elevator for three floors. The elevator had no door delay so you could not stop the door from shutting, frustrating guests. I just took the stairs rather than wait for the elevator. Room was set for 60 degrees upon entry. Freezing. The toliet strugged to work, this is a neglected area in all hotels. The pool was a bit dirty and needed to be shocked, as there was green algae evident. We get the whole no hot breakfast covid thing, but 3 muffins left, a couple of oranges and oatmeal packets was all that was left in the morning, 15 minutes before breakfast was to end. No help in sight. You're paying for a hot breakfast, so either offer a voucher for a free breakfast sandwich at a local restaurant, or have guests fill out a breakfast selection sheet when they check in, then have the bag ready when they check out. Just need to try harder.
As a former "Road Warrior", with over 5,000 hotels stays over 30 years, this was probably my WORST hotel experience that I can remember, and I have traveled to over 38 countries.
I've been top 1% reviewer in the past, when I traveled for business, because I give honest reviews based on actual person experience.
LEFT HOTEL, TOO MANY ISSUES, ESPECIALLY POOR COVID PROTECTION
I LEFT after 4 days and moved to another hotel, called the Great Smokies Inn in Cherokee, which I rate a 10/10, see review on their hotel.
Comfort Suites Hotel Sylva
I have stayed at this and almost ALL hotels in the area, because I visit our 14 rental properties in Cullowhee, 1x a month, for 7 days, about 80 days a year.
Decline in quality @ Comfort Suites, since I started staying there several years ago, and I have shared my concerns with the hotel
HEALTH ISSUES @ Hotel
"No Mask, No Entry" and all their concern about your health is "Smoke & Mirrors".
The majority of the guest were construction workers and most were NOT wearing masks, anywhere in the hotel, including the waiting area.
I have multiple pictures of constructions workers in and around the hotel, NOT wearing masks, even near the front desk
Guest coming and going at will without masks !
I'm at "At Risk" middle age white male with Diabetes, and I wear 2 masks, pleated and N95, which is hot, but I'd like to live longer.
QUALITY OF STAY
Noisy, Bags of garbage in my hallway, beer cans around the front door and in the parking lot and trucks taking up 2 spots, so can have their daily party in the parking lot.
Some were great, others, while other times I waited for someone to show up at the front desk, even after calling out.
Hotel Room 3/5
Dirty carpets, as well as in the halls(Still there from last month's stay.mold in shower
Always the most expensive hotel in the area, and willing to pay because of the location, but too may issues now so I won't be going back to this Comfort Suites.
Now with a parking lot FULL of construction workers, NOT wearing masks, drinking in the parking lot at the end of every day, and leaving the mess behind, is NOT what I signed up for and won't be going back until they actually care about guest safety, let alone comfort.
It would have been nice to see someone from corporate show up this week to see the "Wild Wild West Chaos" at the Comfort Suites in Sylva.
Walmart, Lowes. The Great Smokies Inn all backed up their Covid protection policies,
Comfort Suites did NOT !
The overall hotel is nice, the staff at the front desk very pleasant and informed. The problem is the lack of maintenance and what happens in the evening. The sink in the room doesn't drain. Now imagine what happens when 2 people are using it. They have to know if they ever cleaned it, since water doesn't drain that sink has been nasty for a long time. Otherwise, hotel was like any other business hotel, small soaps and thin towels, good enough for a business overnight trip.
The next part was worse. And we understand hotels had have to be hit hard for COVID. They cater to crews that will hang out in the parking lot, drinking, smoking, loud music, yelling, from 9 to 3 am. Not just a couple, there were dozens out there partying it up, on a Wednesday night. We had two rooms, one facing the parking lot and had to deal with the noise all night, one facing the highway which has noise, but quiets down after a while. The parking lot side doesn't. So other than not being able to rest and having to brush your teeth in the shower, the price you pay is not worth it. Better off to stay at the Holiday-Inn.
Stayed two nights during Valentine's Day weekend visiting Cherokee NC for a Jeff Foxworthy concert. Room was very clean, spacious, friendly staff and breakfast was included. There is an odd RV service/graveyard right beside of the hotel that sort of caught us off guard at first, but it didn't matter the least. Hotel was 15min from Casino.
After waiting 4 days for the Choice Hotels Satisfaction Survey to appear in my e-mail so that I could vent my frustration over this stay on Saturday 10/12 – Sunday 10/13, I decided to seek out a review source. I’m that ticked off…
I noted the 4.4 out of 5 rating as I reserved the room…a needed late evening rest stop on a return trip from camping at Road Atlanta in North Georgia. Obviously, those reviewing this hotel previously have never stayed in room 217 and experienced the loud low pitch tone of the elevator every time it made its way between floors. Nor, I suspect, has anyone of those rating this hotel highly experienced their spouse discovering no blow dryer after a long awaited shower…and no working TV service….save 1 channel showing horror movies…quite appropriate given the quality of our experience. The one attendee on duty did the best anyone could possibly expect for trainee…who apparently got little or no support from her “supervisor” who probably had better things to do on a Saturday night than to help a very tired and somewhat agitated customer expecting a far better experience. After a 20 minute search, she managed to find two blow dryers and she appeared at the door just as I was about to depart for the Wal Mart across the street (at 10:30PM) to purchase one. Needless to say, the noise from the elevator prevented sleeping beyond 7AM and we were out of there as quickly as possible for a 4.5 hour drive home. Both of us felt that given the experience so far, eating the “free” breakfast might prove a gamble. I’m a Choice member. I’ve stayed in a lot of their hotels. I purchased this room with points and expected something far better than I got…and I’m going to take this moment to request of anyone reading this survey that those points be refunded. In closing, I want to apologize to the young lady working the desk. None of this was her fault. She was kind, polite, and probably restrained the temptation to tell me where to go… As for Choice Hotels management: Nice new signs. I know they were expensive. You should have spent the money on sound insulation, proper video distribution for the facility, and blow dryers.