We had a great time. The room was very clean and the staff wonderful. It was so nice for the kids to watch the snow fall as we were in the pool. Next morning we were out in the front yard throwing snow balls and building snow men. Thank you for making our stay great.
When we first pulled into the parking lot we saw what looked like junk RV's and boats. I still don't know what that was but I don't think the hotel had anything to do with that. The lady at check in was super nice. Our room was clean. We really enjoyed the indoor pool and hot tub. Pool area was really clean. I was disappointed with the breakfast but with Covid19 policies in place I can understand. But we had stayed in another Holiday Inn last month and had a better option for breakfast.
Wife and I stayed two nights over v day weekend. The hotels had friendly staff, clean pool,clean, spacious, good FREE breakfast and close by to Harrah's. There is an odd RV shop in front of the hotel that isn't photographed that is a bit unsightly, but no issues.
Hotel is clean in rooms and grounds. Staff friendly and checkout was easy. Breakfast was good and food was fresh. We didn't visit the pool but it looked as clean as the rest of the hotel. We will be staying again.
I loved this hotel and the staff was just the best. The room was large (King room) and clean. The bed was comfortable and the pillows were large and fluffy. The water pressure was great. The hotel was modern and breakfast was stocked. They had a pancake machine and hot options (sausage, eggs). The indoor pool and hot tub are great for relaxing after a long day of hiking. The staff here was so kind and helpful in every way. They offered great advice on hikes in the area as well as being helpful and kind when I took ill from the altitude. This hotel is close to the park but not in the crazy tourist zone on the Gatlinburg side of the mountain. This side is much quieter and more peaceful. I did not hear the roosters everyone complained about inside my room only when I exited the hotel but I had the fan on the ac so maybe it drowned that noise out. Either way, great hotel and even more amazing staff. Do not hesitate to stay here.