I travel quite a bit, so when I ask for a handicapped accessible room, it is because I am HANDICAPPED and I need accessibility. LOL I cannot tell you how many times I have gotten to an establishment to discover their rooms are not ADA accessible. There might be a bar in the bathroom near the toilet, but for the most part the toilets are short and not seat height... the list could go on and on. So, when I request the room and they mention a queen ADA room available, I reserved it!
When we arrived in Murphy, the scenery was lovely, and even during the Covid timeline, the hotel was still bright and welcoming. We checked in about 7pm and requested 2 additional pillows, which the check in person said no problem.
We inspected the room, and were pleasantly surprised that is was truly an ADA room with great mobility area, the bathroom had bars and a built in shower seat, as well as a HUGE bathtub in the main room, which initially caught me off guard, but made sense when dealing with mobility issues.
I waiting for the pillows until 8pm before going out to eat, when we returned about 11pm, still no pillows and when my husband called the front desk a woman answers with an attitude saying no we couldn't get any extra pillows at that hour. We informed her I had asked for the pillows 4+ hours earlier, but had never received them to which she said sorry and dismissed us by hanging up. Sooo after my husband and I talked, I personally called back and told her that the empty rooms were filled with unused pillow and that I quite frankly didn't care where they came from, but they needed to find them... after which they did and we used them.
The morning "breakfast" offering was very limited due to the Covid thing, but they tried.
The bed was comfy, the room was definitely handicapped accessible and I would highly recommend staying here... although I hope the female night clerk gets some training about how to politely speak to hotel guests before you do.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC