I booked five cabins at Twinbrook over a year ago for a July 2020 family reunion. Honestly, I could not really tell from the pictures what to expect, as the outside pictures showed what appeared to be really dark and small cabins. Well, as they say, don't judge a book by its cover! The outside was not indicative of the inside at all! We found our cabins to be roomy and light. There were some modern features--like tiled showers and kitchens, which were nice. And, the beds were comfortable and clean. All-in-all, the cabins were tidy. In my many emails back and forth with the owners in advance of our reunion, I was assured that all efforts were being taken to properly clean, especially given the pandemic, and to ensure guests were socially distancing. Now, I would be lying if I said the cabins were 100% perfect--this was not the Ritz Carlton after all. One of the greatest downfalls to me was something that was totally my own fault because I assumed something that I should not have--the cabins do not have central a/c, but rather, several window units. We had cabin 11, the largest cabin at Twinbrook. While the living area and master bedroom remained comfortable due to their respective window units, the three smaller bedrooms could get pretty warm, unless you ran the ceiling fan and opened the windows, which we did at night. My grown kids were okay with this but, if you are a person who must have central a/c, take note!! Another potential downfall is that Twinbrook does allow pets, which can result in pet odors, something that one family noticed in their cabin, and something my husband and daughter noticed in our couch--although I did not. Even given these things, I still rate Twinbrook very high. The owners bent over backward to accomodate us. We were allowed to use the clubhouse every night for our reunion's dinner meals, which worked out perfectly. Many family members used the pool and hot tub daily, and really enjoyed that. Every email I sent ahead of time was answered promptly and politely. Every question or concern I had during our stay was addressed immediately. The owners went even further by providing s'mores supplies for our entire group when we arrived, which was a super nice gesture! And, upon departure, they had a parting gift for each household, which was so kind! Perhaps most importantly was the detailed information provided while there. We were greeted with several sheets of information detailing just about every item one might wonder about while staying in a vacation rental in an unfamilar town. One such informational sheet detailed--in an extremely well organized and easy-to-follow fashion, how to go see the elk in the Cataloochee Valley. Honestly, we would not have even known about doing this had it not been at the recommendation of the owners. And, this turned out to be a highlight of our trip!!! Twinbrook's location makes it a great point from which to explore the area. We easily made excursions to Nantahala/Bryson City, Sliding Rock/Brevard, Asheville, Deep Creek, and Cherokee. Although I was somewhat skeptical and a bit nervous going into it, my family's 2020 reunion turned out perfectly, due in large part to the kind and generous efforts of the owners of Twinbrook!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC