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All You Need to Know About the Pool
at Comfort Inn & Suites Brevard

Pool & Beach (4)
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Pool review highlights
... was 1 biscuit and gravy. Cold cereal,oatmeal and grits was offered but you felt like they didn't want to give you anything extra. Bananas and apples were available 2 of the 3 mornings. Pool and gym was closed. Room was nice and ours was clean.l Appeared to have been recently remodeled.
Beds-comfortable ✅ Pillows-comfortable ✅ Breakfast-👎 Pool not open in July/-???? We were told “we’re waiting for the rainy season to end, again-?????? If you’re coming to Brevard, pick another hotel to stay at.
... one time we did have an issue, was rectified immediately. Their staff is very nice, the rooms are clean and have comfortable beds. There is a pool so if you have kids, this is a good spot to be. And, its close to the waterfalls, restaurants and lots of stores. Its a great place. Also pet...

Reviews that mention pool

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Joy K wrote a review Aug 2020
Kenova, West Virginia26 contributions8 helpful votes
We were expecting things to be different with Covid-19 but feel things could have been better. We also experienced no soap for the bathroom sink and shower. We were given more shampoo to use. You would think they would have gone to the Dollar General to purchase soap for guests! Also, there is no housekeeping unless you request it. We stopped by the front desk every evening to get clean towels, washcloths, shampoo and coffee products for the room. The second day, they had soap but you only was able to get 1 bar. The young man serving breakfast was not friendly or helpful at all. For 2 mornings we were served a cheese omelet, 1 biscuit and yogurt. We asked for a 2nd biscuit one morning and was told no!!!! We couldn't believe his response. The 3rd morning was 1 biscuit and gravy. Cold cereal,oatmeal and grits was offered but you felt like they didn't want to give you anything extra. Bananas and apples were available 2 of the 3 mornings. Pool and gym was closed. Room was nice and ours was clean.l Appeared to have been recently remodeled.
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Date of stay: August 2020
Room Tip: Our room was by a storage room so it was very noisy with staff going in and out of it.
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 7 Sep 2020
Hi Joy K, Thank you for sharing feedback about your recent stay. It’s great to learn that you appreciate the cleanliness standards of our room. We make sure your hotel experience is customized to your needs. I am sorry to learn that we fell below par due to the closure of our hotel features, limited breakfast choices, and temporary cessation of our room service. In response to the COVID-19 situation, we have made modifications to a few of our Brand Standards. We have a keen understanding of what accommodating services is all about to maintain customer happiness. I have shared your comments with the hotel management for review. I am confident the steps taken will help us thrive where we fall short. Again, thank you for sharing your thoughts and concerns. We hope to create more positive memories with you when your travels bring you back to the area. Best, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joyce S wrote a review Jul 2020
Boardman, Ohio3 contributions
Beds-comfortable ✅
Pillows-comfortable ✅
Breakfast-👎
Pool not open in July/-????
We were told “we’re waiting for the rainy season to end, again-??????
If you’re coming to Brevard, pick another hotel to stay at.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 2 Aug 2020
Hi 314joyces, I am glad you left feedback. Thanks for giving us a try! We are determined to give efficient and frictionless experiences to all our guests, but I read that there were hiccups that made this less of being one. I am sorry to learn about your disappointments regarding the pool and breakfast. We continuously strive to provide 100% satisfactory stays to our guests and I've looped in management about your comments. I am confident that they will take this seriously should there be plans for future improvements. I'm glad you found our bed and pillows comfortable. I hope you give us another chance to turn things around. Cheers, June A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sue L wrote a review Oct 2018
696 contributions257 helpful votes
This is where we stay when we are in Brevard. This hotel has always been well kept and the one time we did have an issue, was rectified immediately. Their staff is very nice, the rooms are clean and have comfortable beds. There is a pool so if you have kids, this is a good spot to be. And, its close to the waterfalls, restaurants and lots of stores. Its a great place. Also pet friendly.
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Date of stay: March 2018Trip type: Travelled with family
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Journey59886789014, Front Office Manager at Comfort Inn & Suites Brevard
Responded 27 Nov 2018
Thank you for sharing about your recent experience at the Holiday Inn Express and Suites Brevard. I am absolutely delighted to hear how much you enjoyed your stay with us and thank you for sharing these wonderful comments online with other travelers. We look forward to welcoming you back in future! Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ian D wrote a review Jul 2018
Brattleboro, Vermont385 contributions98 helpful votes
I got in late and I don’t love chain motels and hotels. It makes me extra critical of them too. I was greeted by Dianne And she was super friendly and very efficient, honest and down-to-earth, while being professional. I used the gym, the pool, and although the free breakfast is overly processed “junk”, It’s a good cup of coffee and if you’re careful there is fresh fruit and yogurt and juice. It’s all included so I really can’t complain. The place is very clean and super convenient. For a traveling business person, it’s perfect.
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Date of stay: July 2018Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Journey59886789014, Front Office Manager at Comfort Inn & Suites Brevard
Responded 27 Nov 2018
Thank you for taking the time to write such a positive review of the Holiday Inn Express in Brevard. We are delighted that you loved your stay with us and that Diane made sure you had everything you needed. I'm truly delighted to pass along your compliments to her. Seeing smiles on our guests when they leave is what we aim for since it lets us know we've been working in the right direction. Thanks again for taking the time to write and we look forward to welcoming you again! Shailin S General Manager "
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dss11460 wrote a review Sep 2017
Lafayette, Indiana96 contributions13 helpful votes
When we got to the hotel, we found out that the electricity was out but it was out in several blocks. We got there around three and we couldn’t get into a room due to no electricity (I don’t blame the hotel for this). My sister was already staying there so we hung out in her room but once it started getting dark we had to come downstairs. Once the power came back on we were assigned our rooms, I had 2 rooms, the second, room it look like the bathroom floor had not been cleaned around the toilet at so I took a picture to show them at the front desk and they immediately gave me a new room. The front desk was very accommodating during the power outage and we had no problems after that. Just be aware if you’re eating breakfast there, even on weekends, they stop serving breakfast at 9:30. The temperature in the pool was nice, I guess it’s a heated pool.
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Date of stay: September 2017Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from IHGService, Guest Relations Manager at Comfort Inn & Suites Brevard
Responded 13 Oct 2017
Hi dss11460, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff during the power outage and thank you for understanding. However, I was concerned to see that you were not impressed with the cleanliness in one of our bathrooms. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a completely great experience. I would like to apologize for any inconvenience this issue may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concern. Again, thank you for the review and for staying with us. I hope that we would have another chance to accommodate you again in the future. Regards, Mike F. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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