Date of stay: July 2021Trip type: Travelled
Booked through hotels.com....mistake #1. Hotel is subpar and not as advertised. Hot tub closed and has not been cleaned since before covid. Pool is just as disgusting but worse since that's what you're expected to swim in. I wouldn't let my daughter put a toe in that pool! Avoid at all cost!
Room Tip: Don't book hotel through hotels.com & don't trust pics of hotel. Verify by physically looking at...
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Response from Krista Kelly, General Manager at AmericInn by Wyndham Monmouth
Responded 4 Jul 2021
Hear Stacie, Thank you so much for taking the time to review our hotel. I'm truly sorry we disappointed you from the start. I promise, Stacie we try our very best to make each of our guest's stay a pleasant one. My front desk agent expressed to me your concerns of the safety or our pool. I returned to the hotel at 11:20 pm Friday evening to observer the condition and to test personally to make sure our chemical levels are balanced. I assure you Stacie we were and are balanced, there is no risk for any of our swimmers. I agree it was a little cloudy, but that is to be expected with the amount of swimmers we have had during the holiday weekend. I'm sincerely sorry it disappointed you. I apologies for the appearance of our hot tub, currently we do have it closed pending a decision of whether to reopen without putting any of our guest's health at risk. i will most definitely take your description of our hot tub into consideration and try to make it a better visual setting. Again my apologies and I truly wish you a wonderful summer. Most Sincerely,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC