This was a really nice looking hotel in and out but we had a bad experience. Room 322 was advertised as a double king room but it was a king and queen bed. Also it STANK! It smelled like urine or backed up sewage of some sort. The pull out couch bed was broken so that you would fall through if you sat on the foot of the bed. The shower curtain was about 9” short and so water got everywhere during the shower. Disappointed because the reviews were so good. Hopefully the management reads this and fixes it.
We stayed in a first floor room. It was very spacious with extra high ceilings. Although it overlooked the parking lot, it was extremely quiet and had excellent sound proofing. The room was spotless, as was the bathroom. Granite counters and granite shower surround. Nice shampoo, conditioner, and shower wash were included. Sheets, towels, and carpet were clean. No bad odors. Breakfast was decent-had yoplait yogurts, a variety of juices, coffee, cheese omelets, and biscuits and gravy. Also had toast, packet oatmeal, muffins, waffles, cereal, milk, and fresh apples. There were no breakfast meats or cinnamon rolls but that was fine with me. Everything was very clean and the tables were sanitized between uses. They also required everyone to wear (provided) plastic gloves before serving themselves which was good. There was an attendant who was constantly cleaning everything which was reassuring, given the pandemic. I liked that they had a card on each table that clearly indicated that the table had been sanitzed...then after you finished using the table you could turn over the card so that no one would accidently sit there before it was re-sanitized.
First let me say that Brian, the manager, was so kind, friendly and helpful. We were given a wonderful, clean room, with a very comfortable bed and bathroom with a nice shower. Now, the breakfast was delicious and the very pleasant woman taking care of the area, kept it clean and well stocked. Her oatmeal was done so well. Everything about this hotel was first class. Amazing how far a kind word and smile will go when guest arrive. We felt very welcome... thanks to the whole staff and especially Brian.
Very nice clean hotel. Room service was every day, precautions taken during breakfast as well. Everyone was friendly and helpful. Can be tricky leaving the street because of how the exit is situated. The room was well equipped with small frig and microwave also.
I can today and all I can say is negative about this Hotel. I have been with my family previously in other Holidays Inn Express and perfect, but this one is horrendous.
The person working in the reception is unprofessional, using the mask on the neck , even with the Covid19 in Florida killing people. Gave me a room facing to a concrete wall, all is dirty, lights are very poor and yellow, carpets with stains. I don’t recommend this place. Brian the manager helped me with another room, but the hotel still bad. Also their customer service. I don’t understand how the score is 4.5.