Date of stay: October 2020
Upon arriving you're greeted by a white board instructing you on the COVID procedures. I think the verbiage could have been more professional and done in a way that still makes you feel welcome. No one greets you. You're on camera and they get up and greet you when they feel like it. Even if you're the only customer in the lobby. Dina waited on me and was perturbed by my request to be on a top floor and away from traffic. Well she put me right on the backside of C470 where I was awoken by Semi Trucks. Thanks, Dina. All the vending machines had no water and very limited snacks that had expired food which we returned to the front desk. The expiration date on the cookies was 4/2020. Jordan is the only person in this review who went above and beyond. He found us some water and truly seem to care about our concerns. The pool area was disgusting and I'm really surprised that the tables and pool area are not wiped down thoroughly before each use. You have to reserve pool time due to COVID, yet they don't practice what they preach upon entering the hotel. Then you have customers who stroll through the lobby barefooted, like they're at home. I've seen this before and I know it's an age thing, but most people don't like it. I think the pictures speak volumes. It doesn't take much to walk the grounds each day to make sure everything looks great. Hotels are hurting these days so they need to step up their game to make guests feel welcome and follow the CDC guidelines in all the areas of the hotel. The hotel room itself was adequate and I have no complaints other than being placed where I specifically asked not to be placed. Sometimes your requests are met and sometimes they're not depending on availability and I understand that. I don't think my request was unreasonable, but I was sure made to feel like it was. Hopefully adjustments can be made to clean up the areas outlines in this review.
Room Tip: The southeast side of the building seems to be a quieter location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC