My family of 5 stayed here at Lakewood Homewood Suites as a stop on our ten day road trip. Very convenient location, clean facility, and plenty of space in the 2 queen suite.
The carpeting and some furnishings needed replacing in our room, but overall What made this a 5 star review were the staff we interacted with!! Before even checking in, we called to ask about early check-in availability, upon which the manager Justin was glad to inform us he'd already checked us in over 2 hours early. The hotel was keeping up with state mandated precautions for Covid-19, which unfortunately meant the pool and gym were closed. Both looked great.
The breakfast and evening social hour were still taking place with precautions. Breakfast was a hot dish of freshly prepared bacon, eggs, and potatoes packaged up to go instead of buffet style.
We did have one issue- which was incredibly promptly and courteously fixed. Just at bedtime, my teenager found that the sleeper sofa was inoperable. With 5 people already ready for bed, moving rooms wasn't a fun prospect. The wonderful woman working the concierge and the lone maintenance person immediately brought a brand new sofa up to our room !! They switched them out and brought all new bedding within 15 minutes and all was well. Great service!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC