Hello Karlee, We’re sorry to hear that you feel the hotel was not fair with you last year when you cancelled your group with us. The COVID-19 circumstances caused many people to change their plans and we know this was a difficult decision for you. If we receive an unfavorable review we respond respectfully, as we realize that people are entitled to feel what they feel. If they feel that their stay or situation was unsatisfactory, they have that right. But, when a review (such as yours) is published we will stand up for our right of rebuttal. We know, for example, that the vendors and venues did not all offer a full reimbursement for events happening in July. Since your group was scheduled for July, many folks were travelling by then, and it was your decision to cancel your group. The vendors had your deposits, and offered to reschedule you so you wouldn’t lose your deposits. We offered to reschedule for you but you declined and made that clear in an email. What you also failed to mention is that your contract with us clearly indicated a cancellation penalty, but the hotel waived that penalty of over $800.00. Also not mentioned was not only did the hotel do a courtesy cancellation but we also waived over $8,400.00 in guaranteed reservations that were on the books in your group. What wasn’t forgiven, was the $209.00 you paid for use of our conference room. This is because we turned many inquiries away for the same date, and your contract was non-refundable. Please also note that your contracts were with the hotel; an independently owned and operated business. It was not with Choice Hotels. Taking all this into consideration, it’s not comprehensible why you feel a business should assume all losses. We’re sorry that you had to cancel your wedding. It was heartbreaking for many people. The pandemic wasn’t your fault and it wasn’t ours, but please don’t expect our business (or any business) to assume full loss and responsibility. People and businesses alike have experienced great hardships within the past year. We’re sorry that you felt you received poor customer service. We felt that a full penalty free refund when declining our offer to reschedule was more than fair! Finally, the last thing anyone needs is a harmful, embellished story without facts to be published on a social site. Your review was very unfair, and we ask you to please be honest and considerate, not just during these difficult times, but always.