I’ve been to Baldi Hotsprings on several occasions. I’m a CR resident and live in Tamarindo and frequent la fortuna for a fun weekend getaway every few months.
My boyfriend and girlfriends and I booked 2 rooms for Valentine’s weekend. $300 each room. Mind you we didn’t mind spending this as Baldi has always been known for its exclusivity, high class, customer service, etc. Sadly we arrived and we’re seriously disappointed on this trip. It appears that with the pandemic Baldi had to open their doors to the public and were charging Day Passes at local rates.. like very very cheap. Front desk mentioned 9,000 colones. We encountered every social class under the sun, and for the first time I actually had to eyeball my towels and personal items by the side of the pool in fear that something would be stolen. There were day pass customers swimming in normal clothing items and underwear. We returned to our rooms for the check in. I stayed in 1106 with my boyfriend. We found the ice bucket full of melted ice from previous guests, the king size mattress was sunken-in in the middle and needed to be replaced, bathroom floors were stained around the toilet most likely from urine or vomit. My friends room 1408 and had awful sewage smell coming from bathroom. It’s also important to mention that during check in and check out since front desk is overwhelmed receiving the bus loads of day passers it is common now to wait in long lines to be attended for HOTEL Paying Guests. So much so that they forgot our welcome cocktail and we didn’t even want to go back to even try to claim it as it meant standing in another long line.
My advice for the hotel management: we understand that the pandemic hit you hard. If you have to open doors to locals at seriously discounted rates to survive, I get it... but then either drop my hotel rate as a guest, and find a way to block off the upper pool and spa area to be an EXCLUSIVE ZONE, only available to paying hotel guests. Also get some extra help for the front desk staff. They were overwhelmed.
I will unfortunately not be returning until things are improved.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC