We stayed here on Friday Oct. 11, 2019 and it was absolutely horrible. The floors in the room had grit all over them and I had to wear my shoes to go to the bathroom. The couch cushions were torn and ragged, I can't even imagine why they would they would even rent a room in that condition. The light on the side of the bed didn't work. The floor lamp's bulb receptacle was completely separated from the base and you risk being electrocuted by turning it on or off. The coffee machine had neither a carafe or any coffee to make coffee. The water pressure in the shower was so low, I didn't think I would ever get the soap out of my hair. There was not a cart to be found when it was time to check out. I WOULD NEVER AGAIN STAY IN THIS HOTEL!!!!!
I went for ice on several occasions and there was none. Ran out of food in breakfast area. There were flys in our room. The room was large and the bed was comfortable. Just need more ice machines and for the attendant to check the food more often to make sure it is filled.
Planned on staying one night with 3 kids and wife. Checked in went ok. Got to our room and found chemical still on the table that wasn’t wiped down. House keeper told our kids not to touch it. Sheets had stains on them were told it was the shout they used. We then opened the refrigerator and bugs started to run out. Went to the front desk to notify them of the numerous bugs. They were unable to move us to a new room and didn’t even exterminates the bugs! We were refunded our money but had to stay at a different hotel chain 20 miles away! What a hassle. Stay away!
Our room we was given when we first got there was filthy , it had not been cleaned , so they moved us down the hall . The whole night it was so noisy the heater when it would turn off would send out a screaming noise , we could hear the people upstairs walking around and the fan in bathroom didn't shut off . Very noisy night I was relieved when the sun came up !!!! The lady at front desk offered the 2nd floor but we had already brought stuff in and didn't feel like going upstairs with stuff .
We arrived early friday, sometimes rooms are ready early and the front desk didnt inform us that we couldnt check in. We were assigned a room and upon entering found that the dirty bedding was piled on the bed, the bathroom was still a mess with toiletries and towels from the previous person staying there. We then went straight to the front desk and informed them that the room was not clean, at which time they provided us a new room, just a few doors down. No issues. We were gone most of the day saturday, plenty of time for housekeeping to do their duties. Upon return, we found our trash was not emptied and our bed still had the same bedding from the previous night. 3 of 4 pillows were on the bed, the 4th was left sitting on the nightstand, as if whoever was cleaning left in a hurry. The next morning, we were surprised to get out of the shower to NO towels. Just 2 wash cloths and 2 hand towels. This was a very inconvenient time to notice this issue, as theres not much to do while soaking wet from showering. We informed the front desk and they did not seem to bother much, as if this problem was insignificant. Being that it is the only hotel in Boaz, it kind of forces one to stay here with no other options.