very nice staff, very accommodating and friendly. location is perfect for hike to the castle and right next to a good cafe and pivovar hospoda. rooms were clean and beds were comfortable. nice pool too with massage jets, great after hiking all day. decent wi-fi. breakfast was good with plenty of options. minor complaint that the tv in the room was literally almost smaller than my tablet.
I never write reviews yet I always check both good and bad, but it has been so shocking that you should be aware before going.
The hotel facilities are relatively well maintained and the swimming pool is very nice, however there are several issues worth noting:
1. the floor is wooden and not well insulated, you can hear anybody walking even lightly in the room above you
2. if the room is hot you need to open the windows to cool down over night, but that is one source of the problems - if the room is facing the city center you get permanent light in and a lot of noise coming from the street including the quarterly bell from the nearby church, bad sleep.
3. but the above is nothing compared to the service in the restaurant, it is rude and cocky. Nothing is possible. Not kind. If feels like they are your customers not the other way around. It is just the demeanor not right. Very unprofessional.
4. finally when you try to open the building front door you get stuck on the wooden handle as for some reason it is very sticky
If you can put up with the above, you may very well like the stay.
I have spent two nights with my daughters. Room was clean, beds all nice including an extra ounces for kids. Swimming pool warm, and clean. Food was very tasty and service crew always nice and friendly. Food cost is a bit higher for such a location and I was missing an option for kids - very little kids meal selection.
Nice hotel with great location. The room looks good, although the bed is not very comfortable and there's no minibar. The hotel has a swimming pool with a nice view but it would be nice if there was a whirpool or sauna in these colder days. They also offer massages - I can recommend the Lomi Lomi which is very relaxing, the masseuse was very nice. The restaurant is cosy with a beautiful interior and very tasty menu based on seasonal ingredients. I would recommend the salad with goats cheese and beef with ratatouille. What was a disappointment was the breakfast. The selection is small, the coffee is not the best and the hot food was almost cold both days of our stay.
I just returned from a short run away holiday in Sumava. Spent 1 night in beautiful Kasperk hotel. Since the very first moment when I called hotel to check availabilty, professional and pleasant voice of receptionist, through our arrival and warm welcome greeting by restaurant staff, up to excellent check in provided by Eva, who introduced us all needed information regarding hotel, fitness, dining, breakfast, dicrections to sightseeing etc. Upon arrival at noon, our room was already ready, we got free upgrade to Marketa suite, which is beautiful spacious suite full of daily light with amazing square view and large bathroom with shower. Suite was very quite during night and we could even keep our big windows opened. Very comfortable beds, slippers and bathrobes are available directly in room. We did not really wanted to leave this hotel and will definatelly come back.