Booked 2 nights in this hotel and I should have smelled a rat when asked to pay upfront. Stayed in room no 3 which was like being in a fish bowl no privacy. Supposed to be a deluxe room. Room was clean and other than that an awful stay. There is no air conditioning so had to leave the windows open. We got no sleep due to the carry on from some other guests and a pub directly across the road. We went for breakfast and the tables had dirty table cloths and dead flies on the surrounding surfaces. We contacted management to say that we could not stay the 2nd night. She said that she only lived down the road and had heard the carry on and agreed to refund us the 2nd nights stay. We proceeded to collect our bags and check out only to be told that she had changed her mind. What a horrible way to treat guests. I don't usually write reviews like this but I could not recommend anyone to stay here. We paid €414 for 2 nights b&b so paid in fact €414 for 1 nights b&b. Would only give this premises a 2 star rating. The waiter service was also very bad be prepared to wait a while.
I read the lovely reviews on this hotel, so booked it via the hotel website.
1. Nice breakfast, good selection
2. Staff members Aoife on reception and Brendan on breakfast were very nice.
3. Clean room
4. Torn bed linen (photo attached)
5. Each staff member said a different thing...we can do dinner in this part of hotel as we are resident/ no you can't because of Covid. We felt very unwelcome. (I saw two people eating dinner in the bar next day, this was declined to us 'due to Covid'). On reflection, we were back from our walk and had coats on. I firmly belived that the staff member thought we were visitors who booked a table; she did not clarify that we were residents until I said it.
5. Exceptionally poor Covid precautions, tables too close together. No alcohol gel on tables. Some visitors not wearing masks in hotel.
6. One staff member prioritised visitors over us "I'll get you a table outside". It started to rain shortly after. We left and got food elsewhere.
7. Two course dinner with 2 drinks each was €74. No change provided. The person assumed the change was a tip? (Always happy to tip generously, but this was cheeky).Average meal. Scampi and chips was €18 per person.
8. On request,staff member brought dessert menu. No order ever taken as no one returned to us. Had to find staff member to pay bill.
9. We were asked to pay for stay on arrival. This was unusual, but I did as requested. My husband thought it was strange. When we arrived at the room, it was poor quality for the cost. The charge on arrival should have been a red flag, I was niave. Bed was a 4'6" double. Small in todays standards. A single occupany room would generally have this size.
10. Huts were in situ to provide outdoor dining. I asked if we could book one for dinner, but was told residents could eat inside and huts were for non-residents.
€160per night for double room.
See images, make your own opinion on if it is worth it. I waited a while before writing this review as writing negative comments is not in my nature. It appeared that the owner/s did not use the lockdown period to update/upgrade the hotel; it was a shame not to have used the closure time.
We were really disappointed and saddened by our experience. I loved Glenbeigh and will visit again but we will choose alternative accomodation. In hindsight, we should have spoken to the manager before leaving, but I was upset that the visit had not gone well after waiting months. I just wanted to leave quickly and get home. There was no one on reception when we left.
Spent a wonderful 3 nights with my two daughters in the gorgeous 6 person studio at this hotel. Absolute luxury - a beautiful room! I struggled to get the girls to leave it!!! I dealt primarily with Leta at reception throughout our stay and she was wonderful. We booked through Leta, then the day before we were due to travel there was a Red Weather Alert in my home county for a storm. I rang Leta explaining that I was a little anxious about making the trip the following day but she couldn’t have been kinder or more understanding. Thankfully we still managed to make the trip as planned. I can’t thank Leta enough for her hospitality, including the loan of a needle and thread to fix a wardrobe malfunction! We were very lucky to get the studio on a cancellation. It was immaculately clean and quite modern, beautifully decorated. It had a basic kitchen - kettle toaster microwave fridge - there isn’t an oven or hob but it’s grand for making lunch, especially with Centra so close for fresh rolls etc. There was a good supply of basics in the room too - tea, coffee, sugar, coffee biscuits and long life milk pods. Plus kitchen roll and washing up liquid. The bathroom was very tastefully done, fantastic shower and a supply of toiletries. The real winner though is the bedroom area. One sumptuous double bed, and a pair of...More
Where to start.
Arrived at Glenbeigh Towers on a Tuesday afternoon, initially quite arriving into the sleepy looking village of Glenbeigh, and seen the hotel, which to be fair had ample parking out the front, next to a small outdoor seating area for their bar/restaurant.
Checked in, and shown to the room, which had two different entrances, one through the main hotel, and one through a garden area (we had a dog with us, so had to use this one)
The rooms were basic enough, personally I found the beds to be among the most uncomfortable I've ever slept in, but you get what you pay for I suppose.
Anyway, upon booking in, we were asked if we would like to eat there that evening, which we agreed to do, booking a table for that evening.
Breakfast and dinner is where this place is really, really falling down in my opinion.
Dinner on the Tuesday evening was both overpriced and underwhelming, with scant regard for the health pandemic currently sweeping the world, with the waitress not wearing any type of face coverings at all, and there was little evidence of any type of social distancing going on between patrons and staff.
Breakfast, on the two morning's we were there , we must have got the most unprofessional, and downright rude waitress we have ever had the misfortune to be served by, tea or coffee refills must be unheard of here, the full breakfast consisted of 2 X tiny sausages and bacon. One egg and a half tomato. Second morning I decided to ask about the fillet of fish on the breakfast menu, to which our waitress (same one as morning one) didn't know what it was, had to find out from chef, came back, told me it was hake, I asked what it came with, she told me "I don't know, what you want with it?' I replied that perhaps a poached egg might be nice on the side, grilled tomato etc, this waitress scoffed at me, and muttered "huh, I'll say nothing" and away she went. (To be fair I got what I ordered, and it was delicious), my wife meanwhile got up and left the table before eating or drinking anything as she discovered the paper table coverings had stains on them, and the cutlery was dirty.
Honestly, if any management are reading this - brush up on the customer service training your staff are receiving, I spent just shy of €400 for two nights B&B here, the experience and service didn't reflect on the price.
2/5 from me.
We stayed at The Towers for 2 nights over the bank holiday weekend. We had such a lovely stay, the room was comfortable and cosy - the heater wasn’t working in the room initially and we were moved to another one right away. The food was fabulous, breakfast was delicious each morning with plenty of choice of cold and hot foods. We ate lunch in the bar on 2 days and everything we had was great. The bar was full most of the time with diners, so that’s a good sign! The staff were friendly and helpful- you couldn’t ask for more! A lovely break in a beautiful part of the world.